Solea Mactan Resort and Waterpark

Several swimming pools. Property is very nice. Large good menu and drink options. Price was ok.

Housekeeping does not replace towels or toilet paper. Had to ask everyday. Beach is unimpressive. Expect to walk Alot. Bad layout. Hotel is far away from everything. If you need to leave, expect a long taxi ride. Not everything is open as advertised.

Swimming pools are great. Food at the Earth restaurant is very good. Breakfast buffet was good but limited options. Staff were always kind and accommodating. Beds we comfortable and the AC worked great. Shower and bath was great.

Location is remote so any kind of night life,shopping,or off site dining will involve a long taxi ride. Only one dining option at the hotel.

The swimming pools,and building facilities!

The first room they gave me the air conditioner didn¿t work the was cold for the shower and I was construction going outside with lots of noise so they gave me another one

1200 pesos for breakfast buffet was not worth it...1200 bfast at marco polo is excellent but not at solea...checking in and checking out took forever...facilities are breaking apart example door and door know to the restroom , broken commodes

The hotel had wonderful facilities and looks just like the pictures in the review. The rooms were very nice, clean, and modern. Another benefit was the wifi worker anywhere on the property.

The only negative was the food and it was not all bad. 90% of hotel guest are Korean so of course most of the food was Korean. As an American I didn't enjoy raw fish for breakfast, lunch, and dinner, so I ate mostly pizza or fruit.

Overcharging guest by 5 times for transportation from airport to hotel

Atmosphere

Yes... no hot water for 2 days.. Thursday night and Friday morning shower

Poolside

We encountered several room and facility issues during our stay, as our experience did not match what was advertised during our booking.1. Room 581 shower was not functioning properly with only very small amount of water coming out, handwashing area was clogged, toilet water kept flushing continuously which was disturbing.2. When i booked indicated free meals as part of genius member level 2 however upon check-in, we were informed that the meals were not part of the package3. Inflatable pool, which was one of the main reasons we chose this hotel, was not accessible for booking.com reservations only available for direct to Solea booking. During booking, it only stated that its unavailable due to maintenance last Sep17. During our stay, we noticed that its actually available but only who booked directly through hotel’s apps not through Booking.com. This condition was not disclosed the booking process and very misleading.

The breakfast was incredible. Easily worth the extra upcharge on the room. I love how friendly and courteous the staff is and how everyone was always asking if we needed anything.

The furniture in the smoking area could use some repairs, but it's not a major inconvenience.

Staffs were so friendly, tricycle drivers outside were honest for the fare amount.

During our stay, only one elevator was working. It was taking too long for us to wait for the working elevator so we had to take the stairs going down and up.

The resort has a lot to offer with beach access & all the pools. The staff was very professional & helpful.

The resort had some needed repairs to do. The roof over the dining area needed to be replaced in some areas & the men's bathroom had 2 of the 3 toilets non functioning by the time we left.

I like the place and the acitvity pools. My son enjoyed those. Also I requested a simple Happy Birthday greeting for my son and they put up welcome balloons and followed it up with a small piece of cake.

While the resort has much to offer, our check-in experience was quite disappointing. Due to our flight schedule, we arrived at 11:30 AM hoping for an early check-in. While I understand the official time is 3:00 PM, we ended up waiting in the lobby and restaurant until 2:30 PM.Given that checkout is at 11:00 AM, a 4-hour turnaround felt excessive, especially as we had to constantly follow up with the front desk for updates. It was a long, exhausting wait that resulted in my son becoming very distressed and crying by the time we finally got our key. I suggest the management look into better prioritizing room readiness for early arrivals or providing clearer communication so guests aren't left wondering for hours.Another comment, the beach is not that nice and when we try to go there to kayak, there were no available kayak. They only have probably 3. To a facility that big, they should add more. We ended up not staying at the beach.

Amenities, breakfast and staff

We were at the resort when Typhoon Tino hit, and wow… the staff were absolute legends! ? They moved everyone up to level 4 straight away and kept us feeling safe the whole time. Even with the storm raging outside, meals were still served without a fuss, and the generator kept everything running smoothly. Total peace of mind.Sure, we couldn’t enjoy the facilities during the typhoon, but the pools and beachfront looked so good—I’m already planning to come back when the sun’s out. ?☀️

Good facilities-variety of pools for kids, they have kids club although we weren’t able to try it, good breakfast buffet, friendly staff

Our room is kind of outdated and run down, our toilet keeps on flushing water endlessly, my 6 yo daughter said it’s annoying ?. The hair dryer is off the wall, our door locks but has a gap.

Overall great experience. Great food. Clean, functional rooms. Great staff, especially the ones manning your pools.

Check-in could be done better. My only real complaint is your bidet. There was hardly any water pressure, not sufficient AT ALL for cleaning. Shower is also a headache to operate.

I love their breakfast buffet and the pool, it's so nice, and I love the room because, its so relaxing.

Pools are nice.

Lack of communication. I came down at 10 to eat breakfast that I paid for and they stoped serving no one told me the hours. Coffee comes in cups that belong in a doll house! Tiny! Run down facility with rusted metal and faded paint!

Property was excellent. Staffs were so friendly. Food was super excellent.

Too loud in the weekend. We stayed on the 4th floor. The hallway by my room was always wet and dirty not from the people who was using the pool from outside but it’s from the broken cart wheels that the housekeeper used to pull cart where they store the dirty towels from the rooms.

Pool is Ok.

My Family was not given the sea view room. Though I did not mention in my reservation but at least they were not ask. they were simply sent to the room facing the street.