Chaberton Lodge & Spa

We had a truly lovely stay at Chaberton Lodge. Firstly, we were met enthusiastically by the hotel's resident dog which was an absolute delight. The staff are wonderful, helpful and accommodating. There is a shuttle that is always available and an extra special thanks must go to the gentleman who drops and collects us. He is always available and helpful - thank you! Breakfast is superb, with gorgeous views of the mountains. The lobby is warm and cozy with a large welcoming fire and live music in the evenings. We thoroughly enjoyed our stay and would certainly recommend! Also super close to the town (walkable 5 - 10 mins).

One small suggestion would be to have more light in the bedrooms.

Excellent breakfastRooms very tired and poorly furnishedQuite depressing no colour

We loved staying in chebreton lodge, the craw was nice, the hotel is well built and we had a room with a stunning view to the mountains, breakfast was great, spa wa fun and relaxing . all and all, fantastic experience

It was a bit off season

We left very early AM so the staff made a takeaway breakfast. It was fantastic.

The staff were lovely, helpful and attentive. Same can’t be said for the owner. He wasn’t particularly friendly !

Rooms were quite dark and small

The black Labrador and Andrea who was fabulous and transporting us between lifts etc Location was brilliant

The spa is extra cost and not included in the room rate.No menu for breakfast.Bathrooms seriously need refurbishments.Majority of staff were not very attentive. Service was extremely poor, with exception to the head waiter in the restaurant, along with Andrea also.Wi-Fi was intermittent, particularly on video work calls.

staff location bar and breakfast very friendly and efficient shuttle to and from ski lift. Lovely Dog

room bit small and hot and no bath also spa charge excessive

Bad

This is a hard review to write, and not one I would ever want to. But I feel it important to warn others. If I can avoid you having a similar experience, this is worthwhile.This was the worst experience I’ve ever had at a hotel. I’m a frequent traveller who is very happy in both fancy and humble hotels. This was a different experience.The room was tiny (smaller than photos), no privacy at all for guests. The spa cost extra, and smelt of urine. And - worst of all - I got bitten by bed bugs, causing a severe allergic reaction, then abused by the manager.Now, you might say bed bugs could be a one off. Perhaps. The issue was, when my partner and I raised this with staff, it wasn’t taken very seriously. There was barely an apology, except for the cleaning staff who was helpful and gave me some steroid cream to help. It was clear this happens a lot…When we asked for reasonable compensation - three days of our trip ruined by having to apply cream - the manager refused and got extremely abusive. He threatened us, and even tried to get us to sign a hastily written NDA (!) to not write a bad review.We refused, and did eventually reach an agreement with the hotel and Booking.com. But then, after we left, the manager backed out and repeated multiple lies about the trip.I could write more - and I suspect the hotel will reply to this review with another pack of lies. I’m just glad my rashes have now (finally) cleared up. But - all in all - this was an awful experience, one I wouldn’t wish on my worst enemy.The location is nice, but just go stay elsewhere where you have some privacy, it doesn’t smell of urine, and you won’t get bitten by bed bugs, or abused.

Beautiful location, quiet and stunning views! The staff were amazing and could not do enough for us. They had a shuttle bus to the ski lifts which was amazing and there when ever we needed it. This was not advertised so a real bonus.

The only thing I would have liked to see was a menu at breakfast, whilst they had all sorts available and it was all delicious it would have been nice to see a menu to choose from.

A great team of hosts. Excellent restaurant, Life dinner music.

It would be fantastic to have a swimming pool.....

Good restaurant, quiet location, garage, good dinner live music!

Quite surprised that there is only a Jacuzzi instead of a swimming pool ?, extremly slow wifi (2 Mbits).

Nice location in a quiet area. Good restaurant. Live music during dinner. Garage.

What is being offered as a "pool" turns out to be a Jacuzzi. I would have loved a swimming pool :-(

the staff were excellent

they charge you to use the spa 25 euros a day. most days if skiing i would only want to use it for an hour or so when i come off the slopes so isn’t worth it.

The three positives are the view of the Chaberton mountain, the evening entertainment and the comfort of the beds.

Such a shame that there are so many issues with the way this hotel is run. The breakfast organisation is absolutely woeful. There is a great spa and gym but it’s empty because you have to pay €25 per person per day to use it. (Classic case of not understanding that charging less would increase usage and bring more revenue). The maintenance of the rooms is not good enough for a 4* hotel, and it would be good if the Superior room included a chest of drawers for storage of clothes. In summary I think the owners of the hotel need to pay more attention to what’s going on.

Staff were excellent. Breakfast wA exceptional. Spa facilities were very good and the transport to skiing flexible..

Location fab, breakfast great , Celeste out waiter was very friendly .This hotel was super ,amazing mountain views.Staff were so lovely ,in particular Olga in reception & Celeste in the restaurant.cannot recommend this hotel enough ,will definitely return with our family.We had an amazing holiday.

Hotel owners/managers were really kind and nice. All the staff too.The place is nice, very well designed and comfortable for our stay. They have a particular care for the pets in general and this is not so common elsewhere.

They had a problem on Sunday morning breakfast. We waited so much to get a simple yogurt and our green tea. Staff was running around apparently without a goal. Probably they were not so experienced staff and they couldn't manage by themselves the tables. Maybe it was just a bad case, otherwise they need to organize better this service, maybe putting some breakfast staff in a well organized buffet, without giving up to the a la carte menu for eggs, fruit and some other stuff.

Having stayed in Sauze with big groups many times but never this hotel, we thought we would give it a try as just the two of us and we are delighted we did. From first greeting to final check-out the staff (and hotel Black Labrador) could not have been friendlier or more helpful and the hotel and the views were delightful. We will 100% be back. Nice touch was a very talented singer John every night for some great tunes with a G&T watching the sunset over the mountains. Idyllic!

The Lamborghini and Porsches in the car park giving us an inferiority complex with our Hire Fiat Panda!!

Location, bar area lovely, relaxed, new manager is fabulous / so attentive, staff can’t do enough for you. Fabulous mountain views. Gorgeous chilled black dog helps welcome you. Breakfast was great with choice of cooked options & fresh fruit. Also the bar snacks/sandwiches etc were great and a huge selection of wine.

It is on the expensive side for what it is. Bathrooms could do with a bit of an upgrade but I’m being picky here. We have stayed here twice now and would probably return.

The Breakfast is a real treat, Fresh Fruit, Juice and Pastries as well as Eggs and Bacon. Hotel lobby and bar is really well laid out and comfortable, great friendly staff who made super cocktails. Amazing large wine lounge with large TV for the Rugby. Minibus to take you to Sportinia lift each morning and collect in the afternoons for free SPA for $25 euros a day was a nice bonus as well. We didn't eat dinner at the hotel but the menu looks good and others dined and enjoyed. A little pricey compared to the main town though.

Bedrooms sizes were a little small for twins but would be ok as a double room. Some rooms had showers some just a jacuzzi bath. However they were clean, beds were comfy and we spent little time in the rooms anyway.