Hotel Sun Ha Bacalar

Very cute, walkable to a lot of things

Good location and a great restaurant across the street. The staff was great.

No coffee, pool was a problem, one sheet, nothing else, and it was cold at night, we slept in our clothes.

We liked the central location. Within walking distance for everything we wanted to see. Views are great.

Maybe a in the hotel for a morning coffee or maybe a coffee maker in the room? About a 15-minute walk for a good coffee but the cafes don't open until 9 am. I'm a morning person. Up around 6. But watching the sunrise made up for it.

I recently returned to this hotel after a previous great stay, and I’m so glad I did! It’s rare to find a place that continues to exceed expectations, but this one absolutely does. Since my last visit, they’ve expanded the hotel with a beautiful new pool and an inviting open space that adds even more charm to the property.The rooms, as always, are spotless clean, comfortable, and well-maintained. But what truly sets this hotel apart is the staff. They are hands down the sweetest, most accommodating people I’ve encountered in hospitality. Every single person goes above and beyond to make guests feel welcomed and valued. You’re not just another check-in here they make you feel special.I can’t recommend this hotel enough. It’s a lovely, relaxing place to stay, and the price makes it all the more amazing. I’ll definitely keep coming back!

Comfy beds nice showers, parking, smart tv. Close to everything. Nive view of the lagoon.

The rooms are spacious and the bed is good.

Don’t even know where to start. Of course we didn’t pay for a 5-star hotel but expected more. The staff does not speak any English. The WiFi does not work well. The electricity/generator went down a couple of times during our stay. Pool is very cold. Above all the staff was simply unkind and unhelpful. We asked for an extra key for the room, not possible. Beach towels for the pool, not possible. Just missed hospitality and kindness in general. The hotel also had a lot of small things that felt like loose ends that needed fixing.

Excellent location across from the public pier and walking distance to Centro but far enough away to be nice and quiet. Nice outdoor communal spaces and very friendly and helpful staff.

Location was good for a quick walk to the centre.

A bit run down - no coffee machine (I’d switch out the TV for a coffee machine ). Pool area not appealing.

The hotel is exceptionally located, right in front of the lagoon and to the public access. Room was very good. There is also a small outdoor pool to relax in the courtyard. If you want to have a quiet stay, with natural sightseeings, plants, birds and transparent water, Bacalar is the right place. As a bonus, there is a small village center, with a park, an ancient fortess, handcrafts and nice places to dine or have breakfast, all in a non-touristic environment. Far frome being overcrowded, quite the opposite, it remains a feeling of a small town with no hurriesBa.

We missed a breakfast. However, there are plenty of options at walkable distance.

Great staff, they give you towels for the lagoon. Great pool. Beds are very comfy, great water current in the shower with hot water. Close to a public lagoon part, close to the center area. Great value for money.

We had the most beautiful time there. Great room, so clean and the stuff extremely nice and helpful. Pool is open until 11/12 at night, that was so nice. Just 10min walking from the city center and right next to the lagoon.

As close to the beach as possible, and right across from the free beach Also the AC worked great

Did not let us get a late check out

The property is nice and staff was friendly helpful and accommodating, the rooftop is incredible and made the stay worth it. Also nice to have access to drinking water

I don’t know how there aren’t any other comments about this but the deluxe cabana had tiny worms all over it throughout the entirety of the stay, they were in the bed, the floors the walls and luckily the person I was staying with didn’t mind the critters and took them out frequently but this made it difficult to feel comfortable there. Room was also not spacious

The deluxe king room was nice!

A little worn in areas and no restaurant

The phone number is invalid. Try to connect with the hotel for invoice many times, but nobody response

Location is great for use of public dock across the street. Still short walk to town square. Nice bed. Wifi good in 2nd room.

1st room didn't have hot water for 1st day and then electrical went out on 2nd day. They changed us to a different room, but without same view. Some of the staff were great but some disinterested in guests.

Beautiful view and convenient location

No water during the two days I stay, I couldn’t take a shower. ?

The hotel was peaceful and nice, not on the lagoon like pictures misled me to believe.

Not enough toilet paper, no hot water for the shower. No blankets. It's hard to find staff.

This is a nice hôtel with everything you need . I like the rooftop particularly I also liked that the room has a small fridge . My room was number 9 and had a view . Some rooms have their windows on the corridor only . The staff was very nice and helpful . I did not have time to use their little plunge pool but it looked nice . I also like that you can refill you water bottle as much as you want too . Nice bar in front of the hotel and restaurant close by .

Nothing really . I will return there with pleasure .

DO NOT BOOK. IT'S A SCAM!!!!!

The hosts never gave us indications on parking even if I asked 4 times in the days prior to the stay. They never shared any info and when we tried to contact them they never answered. Tried cancelling the reservation without paying fees - since it's a poor service they're proving - and no even booking received an answer from them.