Poza Clara Sanctuary

Good value for the money and the location is fantastic being centrally located to the city square and restaurants. Staff were very friendly and the rooms were clean. The included breakfast was simple, but good.

WiFi coverage was not great and could not connect while in the upper floor rooms. The room door knob was loose and took a bit of time to get the key to work. An easy fix, so hopefully staff will correct in the future.

Nicest property we’ve stayed at in this price range.

The unit only came with sheets and with the AC on, it was too cold and with the AC off, it was too warm. The AC leaked and splashed water on my head. The bed also smelled badly of mold.

In a central area walkable to most everything. Very large room with refrigerator and small cooking area. Nice deck with hammock!

Loved the room, the facilities, excellent and incredibly friendly staff.

The location, although it is in downtown, it is too far to their club and the laguna in the hot Balacar sun. Taxis are too expensive to be taking one everyday and walking is impossible in the heat. You need a vehicle to get around.

Room was huge Shower good with hot water.Fabulous location Pool niceStaff very friendly

No coffee makerWe did not cook, but would have had nothing to eat off.Kitchen needs to be better stocked Lots of issues with air con and power

The place is well located and equipped!

The beds are not so comfortable. We suggest to have better ones.

Great location, comfortable rooms, nice swimming pool and great staff.

There was nothing to dislike

Nice pool, close to centre of town,

Lagoon area wasn’t what I was expecting,but it was a dock with chairs overlooking the lake,.. room was tight for 3, I thought it might be bigger since they called it a suite but we made it work

The food in the restaurant was good. However, there was loud music videos playing. The coffee was not drinkable. Location was great, room very nice but without inside table and chairs.

Quiet and relaxing place. Well equipped and spacious room. Big and nice balcony and, nice pool. Location just 2 blocks front town's centre and the "lake".

Staff was really nice. The rooms downstairs are very moldy because the climate is Just very humid. However, It was so moldy, that we couldn't sleep there with our kids. They offered us a new room immediately. It was upstairs, had better ventilation and the mold is just in the bathroom. The hotel ammenities are nice, the pool is clean, they offer free drinking water and the attached restaurant is yummy. The Beach club is basically just a simple access to the lagoon, but very beautiful. It's close to the center which is very lovely in the evenings. With kids it's also great during the day because the central square has a lot of playgrounds where the small one can play.

I understand that the climate is very humid. However, when guests pay this much money for a room, the room has to be free of mold. It should also be cleaned properly, not just painted over, otherwise the problem will persist.

Nice hotel, the location was good and the staff was very friendly.

The bed was not very comfortable, and the bathroom did not smell great

We appreciate the good location of the hotel, the grooming, the comfortable sleeping and the cleanliness. Front desk service diligent and helped us connect to a different SSID as the standard wifi offered was very weak. We didn't take advantage of the inviting swimming pool as it often rained heavily. The biggest advantage was the excellent "Mr Taco" restaurant opposite.

The downsides were the (traditional) lack of hooks and lines for drying wet things and the poor internet in the room. The front desk helped us by connecting to a different SSID. The lagoon was a bit further to get to, but the club facilities and kayak offerings were worth to visit.

The location was good, the swimming pool was nice and clean, quiet neighbourhood

The mold was all over the bathroom and room! This seems to be a ventilation problem. The water coming out of the showerhead was bad The toilet seemed to be dripping

Great location, friendly staff, clean room, great pool for cooling down and the lagoon club was great to chill out at.

Kitchen was very basic so couldn't really prepare or cook any food.

It's two blocks from the downtown and the lagoon. It's a small hotel but comfortable.

The club is very basic

Really nice location in the lovely Bacalar and a great balcony for relaxing.

The discription of the room said: large bed for 2 persons. However it was a really small bed for 2 persons. With that in mind, the room was quite expensive.

The staff is amazing and super friendly. Very clean rooms and spacious, the lagoon club is definitely a good thing and the pool is a nice touch.

The parking space it's pretty much non-existent and a bit hard to use.

It was close to the Center

Impossible to sleep I felt I was sleeping in the street. Could hear every car and motorcycle passing by. Could hear people in the pool till 9:30pm. I asked for another room with a better isolation; they gave me another one but I had to pay. I insisted that i shouldn’t pay more but impossible to make them understand they asked me to pay 50.%. We don’t understand business the same. Will never go back there.

Nice restaurants around, the staff were nice, arranged us a great boat tour. Didn’t have breakfast there, went around the corner, but they offer few things on the menu. We stayer in the top room, heard the street and louder cars, but was anyway ok.

The rooms were very basic.