HOTEL AMERICA BACALAR

They chqrged me twice!! Not happy

The staff was nice and had a good location for the price.

One of the rooms wasn't properly cleaned.

The size of the room and it was clean and it was peaceful

I got a room where the door was literally moving when the breeze blew at night. It was a bit scary and annoying at first. Would recommend if it could be fixed

good location, cheap, nice staff - looked after our bags

bathroom wasn’t great

Don’t stay here

Window had glass missing, told the guy on reception who just shrugged his shoulders. That night about 20 people checked in and proceeded to stand outside our window shouting and laughing in the early hours, the staff didn’t say anything. We stayed one night and wouldn’t stay again regardless of how cheap it is. Dogs within hotel barking all night. The worst place I’ve ever stayed.

Location

The Bed was very Uncomfortable I told The Girl On Front about it and She Only Told Me that they are putting New Mattress But Not Solve My Problem I Coudn’t Rest for Those Nights my husband either and The Sound of the Cars and Motorcycles its little loud

Good location and good price, helpful receptionist. There was drinking water distributor in the lobby.

The standard is you get what you are paying for - place is a little neglected and not super clean. Shower was flooded after few minutes.

The room and bathroom were spacious. The staff was very accommodating however I felt like the door wasn't secure enough.

Good location.

Not really clean especially the walls in the room. Marks & mould on them in places.

Nice environment and cute on the inside. The hotel had everything we needed for one night. The reception staff was kind!

It can be quite noisy at night and maybe the room could use some maintenance (lamp and fan were unsteady)

Great value for money, very clean, strong air conditioning!

Noisy...try getting room further away from front desk and road. Reading light needed by bed.

It is close to the water, the staff is friendly

The room was very hot. There was AC, but one of the windows didn't have glass, so it didn't make much difference

The room was quite big, parking on the street or private parking, very close to the Laguna.Friendly staff.

The remote for the AC doesn't work, in the bathroom there was a cockroach and it seems not so clean also for that.

10 minute stroll to the very city centreLovely staffWater and coffee always available at receptionRoom is small but more than ok for the reasonable price paid.

Bathroom a bit smellyNo fridge in the room

This hotel was great! It was a little outside the centre but still a reasonable walking distance. The room was massive and had great aircon, great WiFi and decent (all be it slightly cool) shower. Staff were lovely and helpful and we actually ended up extending our stay here. Walking distance from the lagoon, centre and ado bus stop

Classic barking dogs through the night but nothing earplugs wouldn’t fix.

Staff was wonderful and accommodating. Air conditioning worked well and we slept well.

Soundproofing is nonexistent between rooms and some of the other guests were yelling at each other to be quiet.

Quiet locationA basic room to sleep in

Bed uncomfortable, staff not very friendly.

Price and location

Only local channels and dogs barking thru the night.

Location is 10 minutes walk from the centre. Clean and simple for the price.

Price and the friendly staff

It could use some renovation