Mayanah Bacalar

Rooms were spacious, location was convinient, the building was secure and there was parking infront for all members.

There could have been some morning coffee or extra towels. However there is a OXXO nearby.

The location was ok, the best thing about it was the taqueria nearby. It’s about 10 mins from Cenote Azul.

The 2 bdrm apt we stayed at had a funky smell. The walls had spiderwebs, the floor in bad shape. Worst of all the couches were stained and I didn’t even dare sit on them. The pictures show modern touches but it’s just for show. One of the toilets was clogged and the faucet was broken. They only have sheets on the beds so if it’s a cold night, it’ll be uncomfortable. They did provide extra sheets upon request but still wasn’t good enough for all the negative stuff. I voiced all my concerns, they said they would try to move us but they didn’t. Bacalar was great but our experience here, no.

I loved the vibe of the hotel with the pool and the calm area .

The communication could’ve been a little better because when I arrived there was nobody at the reception to check me in, but it was sorted it out . It was just stressful at first.

The staff answered quickly to requests of switching rooms, good location, good parking, location quite close via driving to everywhere.

Extreme mold and smell of it in the whole room, asked to switch rooms and in new room it was only around the bathroom.Property cat kept getting into room. Bad smell from closet, bad smell from kitchen utensils.

A simple place, clean and decent location if you do not need a view of the lake. We do not look for high end places, we prefer to stay at nice clean inexpensive properties. I would say this one was pretty much perfect.

Staff was nice enough and cleaned the room after we checked in and found it dirty.

Overall kind of grimy—smelled terribly of mold/mildew, scratchy bedclothes and towels

was really near from the lagoon the service was great the pool the best

The staff were outstanding! So friendly and helpful. The room was spacious and the bed was very comfortable. Also only 15 minutes walking to either downtown/the lagoon or to the ADO bus

The location was good but I think I would have preferred to be a little closer to the town.

Gladys was a great receptionist and host for us!

I wish they would have fumigated or added screens to the windows to keep the couple of bugs out

The room was spacious and well-equipped. The kitchen was very useful.

I think it was a bit expensive for what you get in return. You had to tell someone when you wanted to take a shower so they could turn the hot water on.

Not sure why there are bad reviews. The staff were great, the apartment was spacious and kitchen had all the equipment needed. Everything is within a 15 minute walk.

The sofa bed needed a bit more of a thorough clean but otherwise the stay was great.

The receptionist was very kind.

The room had extremly strong mouldy smell. As such it was a health risk for my daughter who is allergic to moulds. We asked for cancellation of our second day but the owner refused. I made a complaint but haven't received an answer. Next day the receptionist offered a room in the first floor which was much nicer and comfortable. The photos of the first room are false as the room is dark, the windows are on the hall (not on the garden!). Before you pay, just step in the room and check for the mouldy smell!

Terrible, do not stay here

The location was not walking distance to the lake, it was noisy, room smelt damp, no warm water. Our tap in the bathroom didn't work. The walla ran from the air conditioner. It was very grim, not worth the amount they charge at all.

It was clean and close to everything - small grocery stores,  ADO Bus, station, food stalls, and coffee shops.

I appreciated that each individual room was arranged like a studio, with easy access to a mini fridge for storage of snacks and beverages. The Family Suite with two bedrooms was amazing-- and the sofa was incredibly comfortable-- perfect for relaxing after a long day of excursions. The AC units all worked perfectly. The showers worked well with good pressure. The housekeepers are attentive and the reception desk as well, including offering water to refill our water bottles. It's just a short 40 peso ride from the town plaza and that's much better than the uphill walk! My family really enjoyed gathering in the pool to relax after dinner in town.

The double bed in the smallest room is quite small and only for one person practically. Unfortunately there was a child above my room and running back and forth playing all night and the floor/ceiling was thin, so it was a bit difficult to sleep early one of the evenings because of the noise-- but the reception desk assisted in resolving this upon notifying them.

The apartments were lovely and spacious.

The property is quite far from the centre of town, the roads are very quiet and we didn’t feel comfortable walking so drove instead.

The room was very spacious and quiet. The pool area felt very cozy and cool with all the plants around. The internet was good.

The hotel is starting to show signs of neglect. The bathroom needs a proper cleaning.

Staff is very nice and helpful

We experienced a power outage in our room for the entire day and night, which meant no light, no internet, and no air conditioning, making it impossible to sleep. While we understand that this situation was beyond the control of the establishment. However, the low rating is given because of this: We lost the key to our room. The gentleman at the check-out counter requested 100 pesos for the replacement key (which is ok). When I raised the point that perhaps, considering the inconvenience of the power outage, they might waive the fee as a gesture of courtesy, he called the manager/owner. Unfortunately, the owner/manager insisted that we pay the replacement fee regardless. I want to emphasize that the staff was very polite and helpful, so we do not fault them for this issue

Location of the property was ideal for our needs.

I didn’t like that the apartment was unfinished. The raw concrete as opposed to tiled flooring was disappointing.

Good location, beautiful hotel with nice design in the rooms ( simple and clean ). They clean the room when you ask for it and provide new towels. Location is good near good restaurants. We loved Bacalar it was our favorite place of whole mexico. Not too much tourists, authentic, beautiful paradis lake and nice prices in restaurants because in tulum or isla holbox its something else. This hotel had the best beds out of all the hotels we have been. We have two girls and the played a lot in the nice pool. We absolutely loved the place and the price is also very good when you consider what you get. Maybe only add a blowdryer. Thank you mayanah wish we could have stayed longer.