Mikasa Bacalar Hotel Boutique, Lagoon Front

All the employees were terrific and very professional,

I give this hotel 100% everything was great.

Beautiful hotel. Good location, exceptional staff.

Breakfast is not available u til 8. Wish there was coffee maker in room or available before 8 so early risers can enjoy coffee with beautiful lake sunrise.

The hotel was very clean and beautiful; my room was very comfortable and enjoyed the design of the shower. Per the staff the workers were very polite and helpful; Arturo was extremely helpful in getting arrangements at your other hotel to use the kayaks and other ammenities. The free breakfast was very good!

The only complaint is the girl that works in the evening on the front desk; she was very nice but wasn't aware that the lagoon was closed on Wednesday's. Since she told me either Tues or Wed is available to do the 5hr excursion, I decided to do it Wednesday; then I was informed by her Tuesday night no excursions on Wednesday's. Luckily Arturo was able to make the arrangements at your other hotel for Wednesday.

Amazing design & landscaping, so many comfortable places to relax, incredible to be right on the water with such a nice dock area built out, lovely to be outside so much. The staff were all extremely warm, accommodating and professional. The breakfast was delicious and served in such a lovely spot. It was so nice to have access to kayaks any time we wanted to be able to enjoy the water. The room is a great size and has everything you need. We loved our stay! Thank you for making our honeymoon so special :)

Nothing! We would absolutely stay again!

Property was nicely maintained, rooms were spacious and clean.

No beer/wine/cocktails first night at restaurant. Food was great though.

Friendly staff

Too many insects (ants and mosquitoes)

Nothing to be honest, just the cenote which you can go for a day use for 150 pesos including kayaks and life jackets

Not comfortable at allI’ve been to glamps before with much more comfort facilities Shower water is terribleMany iguanas and lizards everywhere Also location is very far, far end of the hotel zone

Lakeside

Pool, staff, breakfast, location

The location on the water was perfect. Unfortunately we got a lot of wind when we were there so we couldn’t use the free kayaks and paddle boards. We did enjoy the lovely pool though.

Very good breakfast, private and beautiful view of the lagoon.

Rooms had no chairs to sit in or a table, only the bed or out on the balcony. The hotel was far from town.

Location, extra large room

Employees watching us haul bags with no offer to assist.

We had an awesome time at this hotel! From the moment we showed up, the staff made us feel super welcome.The hotel has direct access to Bacalar Lagoon! They also have kayak and paddleboard to do some fun activities and totally the perfect way to chill and enjoy the incredible views. It's so peaceful, and the lagoon is just gorgeous.If you're looking for a romantic getaway, this place has it all: stunning views, fun activities, and the best vibes. Can’t wait to come back!

The only thing to note is that while the hotel is beautiful and peaceful, it’s a bit off the beaten path, so you might need a car or a ride to get to nearby restaurants and shops. But honestly, the privacy and tranquility were totally worth it.

Beautiful location, next to the lake. Free use of kayaks. Nice swimming pool. Beautiful garden.

Balconies and roof terrace need cleaning. It would be nice to have table and chairs on the roof terrace. Breakfast was fine but sometimes not hot enough.

Everything about this hotel is good. It really feels like home. The staff is smiling, the location is very peaceful, beautifully decorated with a deck that allows you to chill and enjoy the sunrise and sunset by yourself. Kayaks and paddle boards are on demand, and the restaurant is very good ! Everything set so well that you could just stay at the hotel and do everything from there ! We loved it

The beautiful view on the lake at the dock but you can enjoy it only if you are lucky, because there are only 4 chairs.

The hotel is situated right on the main road at a curve. Trucks pass by DAY AND NIGHT because of the building of the Mayan Train, using their loud brakes multiple times every minute. It is incredibly frustrating to be woken up by every single truck that goes by.The manager is a crook and knows it. If you want a room further from the road, you have to pay a premium, and she takes advantage of that. We paid to have a better room but our room had mold and smelled like it too (see pictures). We found dirt in the bathroom (piece of tissus, hair...and even pubic hair!!!). There were no lights or bulbs on the ceiling and very few lights in the room (no reading lights or anything else). There weren't many outlets either, and the few available were poorly located, making it impossible to charge a phone without it hanging over the floor. Not all windows had shades (see pictures), no curtains or solution to hide the light from windows. And you're constantly woken up by the trucks braking, even in room with premium upgrade. The safe had no batteries, so you can't store valuables.Apart from this, the hotel is in a wooded area, and the rooms look nice from the outside. However, with more than 10 rooms, you would expect more than just 4 lounge chairs at the pool or the lagoon. The pool was very badly cleaned and never filtered. The breakfast is not great either. The access from the street is dangerous because it's not concreted and there are big holes in the road. There are no english-speaking staff at reception and often no one at all, because and in fact, you are often welcome by a QR code.And when you write a WhatsApp message to explain the problems, the answer was "ok. todos los comentarios nos alimentan." instead of doing something to help! No help, no apologies, compensation or other commercial gestures...awful.

Good location by the water, small hotel 9 rooms. Ok service from the personal. Food ok but basic. Away from town if you prefer. To much plants and trees on the premises so mosquitoes are present also inside. And limited view to the water. But the sunrise at the dock I awesome ;) nice with sub board . Pool was good

There was very much fungus in the master room, like a lot of.. a serious problem. We could not get another room and we were all coughing after 2 nights. Other rooms might be better. quite a lot of noise from all the trucks on the Main Street. It is 24/7 and unfortunately for the hotel the construction of the Mayan railway going to last for years. Door to our room did not close but the mosquito net work ok

everything. the staff were amazing, room was amazing, the breakfast was simple but delicious and was a great start to the day.

We loved that the hotel was right on the lake and provided paddle boards & kayaks. The bed was very comfortable anf the shower was hot. The staff were friendly.

The hotel was off a noisy highway that you could hear most of the night. The staff had a burn pit that the smoke came into the room in the morning. There are screens and blinds but no windows.

The breakfast and all of the food was exceptional. The staff very friendly, the prices were very reasonable , our room was spacious, but sparse and a lot of road noise. We had earplugs, which helped and the bed was comfortable. The pressure of the shower was minimal, a huge shower, but not good pressure. Hot water was on and off, so the shower needs improvement. We stayed for 3 nights and enjoyed it, it’s very quiet and peaceful. We spent a day on the dock and used kayaks and paddle boards and spent an afternoon at the pool the next day. Pool is very cared for and clean, its lovely.

As mentioned above, the shower needs an improvement.

Everything was great. Very nice and helpful staff. Place is beautiful, great access to the lake, with hammocks and place to rest next to the water. Free kayaks and paddles. Very good food in restaurant. I sincerely recommend.

It’s not a dislike but it’s easier to reach the resort with a card