Hotel Elimo - Ristorante Panoramico

The location and services were excellent. The staff were very helpful in every aspect. A conference in the large dining area limited our options for dinner. Every accomodation was made to provide us excellent dining experience anyway.

Lounge seating area with artwork was nice and privided comfortable seating for having a glass of wine and conversation. All staff were very helpful and accomodating.

location, staff, room and attributes, all were exceptional

Hotel Elimo has a very good location, close to the bus stop and can easily walk to all the historical sites, restaurants and shops. the room is clean and quiet, the restaurant is excellent, the management is very friendly and helpful, gave excellent tips about hiking.

The breakfast is fantastic, and the staff is great and friendly. One can easily walk to the ancient part of town, stopping at the outdoor markets. It's a perfect location for a good price.

Nothing, it was great..

Misleading Access and Parking, Subpar Room, and Unacceptable Service

Our stay was highly disappointing due to misleading logistical information and significant internal issues with the accommodation and service.Access and Parking Issues (ZTL)The hotel's listing claiming "Street Parking" is inaccurate and misleading. The entire town operates as a Zona Traffico Limitato (ZTL), prohibiting unauthorized vehicle access. The pre-reservation promise of sending "detailed instructions on parking and access" was unhelpful, as actual access required a difficult, noisy uphill trek with luggage over cobblestones. This lack of convenient access should be clearly stated upfront, not buried in post-booking communications.Room Quality and Comfort (E2)Our Economy Double Room (E2) was severely lacking. It was stuffy and offered no fresh air. Being at street level, the room was constantly noisy from pedestrians and occasional cars, disturbing our sleep repeatedly, even with the windows closed (which we couldn't leave open due to the noise). Furthermore, our requested queen/king bed was simply two uneven twin mattresses pushed together, creating a notable crack, an uneven and uncomfortable sleeping surface. The room cleanliness was also below standard, evidenced by a squashed mosquito visible on the bathroom wall and hairs in the shower and on a pillow.Service FailureThe service compounded our frustration. With no in-room or lobby coffee options, I attempted to use the self-serve coffee machine in the breakfast area at 6:45 AM (before the 7:30 AM service). I was rudely scolded by a staff member wearing a worn, untucked, white, t-shirt for doing so. This reaction was unacceptable, especially given the lack of alternatives for an early-morning cup of coffee.The hotel experience was poor enough that we chose not to extend our stay for a second night.

Nice staff. Hotel is beautiful Recommend down loading a free parking app called EASY PARK. Makes parking a breeze.

Beautiful location and friendly helpful staff, large and comfortable room. Good restaurant for dinner

The drive up to Erice

Hotel Elimo occupies a great location in this charming, historic and pedestrian friendly town. The staff was extremely attentive and helpful. The room was large and well appointed with a very comfortable and a quiet environment. Breakfast was hearty with lots of choice (eggs, meats, cheese, fruit, yogurts, many breads and pastries and juices. Coffee of all varieties. We also ate dinner in the hotel restaurant and it was quite good with a nice view over Trapani.

The only downside is that parts of the hotel are getting a little tired and in need of a refresh.

The location was very central, the receptionist was friendly, and the entrance of the hotel looked good.

The breakfast was very poor and the stuff was not helpful. They seemed offended when I've pointed out to them that one type of ham was not there anymore because it was finished. In many instances, there was a luck of stuff at the reception.

Location, quality of the restaurant and kindness of staff

Bathroom did not have toiletries like shampoo and the only one small one that was there was already opened and used.

Beautiful town. Hotel is very central.

**edited in response to hotel’s feedback**I’m going to edit my review because I do want to be fair. I went back and checked my emails and I did receive two messages from the hotel with an option for assistance to find parking. It’s completely on me that I didn’t read that part of the message and only saw the first two parking options. Fair enough. However that changes nothing about the staff’s attitude and the lack of assistance from staff once I was at the hotel and obviously overwhelmed. I changed my overall rating to account for my error but still would not recommend specifically for families or those with dogs. ***Parking and access was terrible. The lot they recommended parking in was completely full and cars waiting in a row so I had to park 10 minutes away and drag my 2 year old daughter, dog, luggage and stroller through the cobblestone streets and up the very steep hill. Once I got there the staff were extremely unhelpful. They put me in the farthest possible room on the top floor despite seeing how exhausted I was. The elevator was too small to bring my daughter and dog in so I had to drag everything up the stairs. I was also lectured by the manager/owner(?) for a few minutes about not letting my dog get on the bed which was not necessary considering how visibly tired and overwhelmed I was and the fact that my dog was politely sitting next to me on the floor. Another guest had to help me to my room because the staff didn’t even offer a hand when I was clearly struggling. Finally the room was really hard to sleep in due to bright/flashing lights above the bed in the smoke detector and the AC unit.

Excellent location, great view. Family run, helpful and friendly.

Hotel and staff were great

The restaurant was mediocre. Nice service, but unremarkable, mostly fried food. Could be better. Amazing dining room though. Great views.

My wife and I were extremely excited to finally visit Erice. How cool is it to visit a medeival village? We planned a short visit to Erice because we did not have too much time to enjoy beautiful Sicilia.

Unfortunately we did not make it to Erice. We had called a few days prior to our visit because we were really concerned about our rental car. We didn't want someone to break in the vehicle and hoped for more secure parking. A lady had answered our call and mentioned that information about parking was in a previously sent email but told us that we could put the car in their garage for 15 euro per night but to call an hour prior. We followed her directions the following day but were "greeted" on the phone by a very rude man. We were arriving late appx 2300 but called an hour prior. To be more clear, my wife and I both speak italian fluently so this was not a miscommunication problem. The man told us that the garage was not available. We asked why and mentioned that we were told the previous day that it would be available. One could easily tell from his voice that he was getting angry and becoming rude. He told us that they had sent 4 emails to us explaining the parking situation. Since the emails were clearly automated we didn't trust them and preferred to speak with the front desk directly. After being treated so badly we made the difficult choice to go elsewhere and skip Erice. It was really messed up what the hotel did and I will make sure that my family, friends and anyone else that I know will be well aware of this situation and avoid this hotel. There is no excuse for the bad customer service. It was late at night and my wife and I really needed a feeling of being welcomed home, which we did not receive at all. Thanks for nothing

Antonio was great!! Talk to him! He is courteous and knowledgeable. Unlike the front desk of Best Western Globus Hotel in Rome where the front desk people are snobby, standoffish, and hang up the phone when people call.But Hotel Elimo, great!!

I can't think ? f anything really. Staff was nice!

The manager, Antonio(?), was helpful and interesting. We ate in the hotel restaurant (who could miss that experience? The view is spectacular!) and he arranged, as a surprise, a meal which we had discussed - veal Marsala - which was not on the menu.

Our experience encountered no negative matters.

Location in the center of Erice, good breakfast, view from the restaurant, good value for money

Everything was fine

Nice hotel with a wonderfull view over the lowlands from the restaurant and where you also have breakfast in the morning. Very close from the entrance of the city so you can walk with the luggage about 100m . Tourist cars are not allowed in the town.Room was nice . All was very good for the price paid

Great help from Antonio at the front desk with recommendations about what to see and do locally.

The location is perfect, close a parking space. The restaurant offers a nice view and the food is great. The owner is very nice as well and offers advice on the diferent options on the menu.

The room was ok, but bathroom and the shower are tiny. The cleaning has a potential to improve as well as the attentiveness and general appearance of the servers at breakfast.