Chatur Costa Caleta

As above.awaitinga reply pls

667818 There was a lot of damaged furniture the pool was not in use and was cornered off by using the sun loungers which made a lot of us unable to get a chair to sit out on. Tiles on floor broken and uneven mirror in our room was cracked food was very poor same every day not warm at all staff not very pleasant at all in the evening it was chilly but they kept the front door and adjacent doors open once asked if they could close them as everyone was freezing they said they couldn’t One evening in the restaurant I told a member of staff that the ice cream had gone off and needed to look at the freezer but she did nothing about it didnt even come back to apologise or say yes it’s broken nothing. I’m annoyed with myself as I didn’t take photos to proof this but I believe you will have a lot of complaints through Jet2 or other company that customers booked through.

Location, cleanliness, overall facilities.

Food.

Good location for walking with excellent walkways. close to public transport nightly entertainment

Lack of fridge and tea coffee making in rooms

I had a lovely view from my balcony. And the staff were friendly and helpful.

Food was poor. And I didn’t feel like it was value for money.

Nice complex with good outdoor areas, lovely staff and not far from restaurants/beach or airport. Rooms are spacious, the hotel is clean and recently refurbished.

Average in all aspects, definitely a 3 star only hotel. The food is awful, lack of diversity, lowest grade products, though meat, dry fish, no local or Spanish or elaborated dishes, plancha closes at 21h so you only have cold dry left overs if any. Breakfast ham and bacon looks like the typical processed meat, all very basic and cheap produce. Coffee was good though. The room was clean and spacious, but they were some ants and water supply failed three times during the stay. Very basic gel/shampoo provided, you'll have to get your own stuff and hand soap if you want something decent. TV has no remote. All inclusive cocktails are horrible premixed cocktails from a tap, you can see through your piña colada...

The location was pretty good

The food was not great. It was almost always lukewarm and very repetitive. The beds in the room were so uncomfortable and the air-conditioning didn't work very well. The rooms could do with being updated, especially the bathrooms. The drinks machines were not working during our stay and this included the roof top bar which only served beer. This was extremely inconvenient to say the least! I had to make numerous trips to the pool bar to get a soft drink. The baby pool and the roof top pool were closed for our full duration [11days] which again was not really acceptable.

Nice room, nice balcony, great price for what you get.

Finding a parking spot can be challenging sometimes, the food is a 6, but for the price paid I cannot complain, I strongly recommend it!

It was ok

There was a pool not usable & the 2nd pool the paint was peeling of inside. I was also asked to pay my bill in cash the card machine wasn’t working but you could pay for drinks by card??

Clean room staff friendly and helpful close to the centre of town. Beautiful beaches. Lots of shops to browse.

The food was not the best comparing to many hotels plenty to eat choice not to my liking very greasy .but all restaurant staff really nice friendly.

Cleanliness, location, close to airport

Poor or no Internet, swimming pool area not adequate for size of hotel

Hotel lovely and clean. Staff very friendly and helpful especially oswald on reception?. Good location and excellent value for money. Will definitely return.

Pool could do with refurbishment but still nice and heated which is a bonus.

The Reception staff cannot do enough to make sure everyone has a good holiday. We did bed and breakfast and the food choices were really good.The hotel could so with a bit of TLC as it's been well used. The cleaning staff do a brilliant job, clean towels every day and really comfortable beds. The pool is heated but we didn't go in. There were lots of sunbeds and the usual towel wars as we call them.The location is near the main square and within walking distance of the beach and restaurants. Beach is typical of a volcanic island, beds are only 5 euros and the sea is warm and shallow, full of fish. Watersports are fun and reasonably priced.

Friendly & helpful staff. Lovely room. Great food.

Sun around the pool is limited

All meals were great, there was always something nice to eat, the Christmas Day Gala dinner was lovely, the staff really made an effort to make it special.

We could not fault anything during out stay

Very friendly staff, very clean, good location short walk from beach and restaurants.

There was some building work opposite, but that’s not the hotels fault ?

My room was clean and tidy. Breakfast was lovely.

I met up with family who was there for 2 weeks..they only got clean towels on the 7th day and was given beach towels instead of bathroom towels. Also found at dinner and tea meals flies were swarming over the salad area which put me off and i went out to eat rest of my stay.

Helpful staff at checkin, sorted quickly and pleasantly.Excellent air-conditioning in the room.

Typical all-inclusive poor service. One person on the bar long queues. Our room was above the evening entertainment area so no chance of sleep before midnight. Lucky my partner is deaf and I had noise cancelling headphones.Beds appear to be of the memory foam type, way too hot for this climate.Our room was also looking a bit tired, especially the bathroom.It’s a good walk to the town centre and lots of building work going on so not the the most enjoyable walk. Take the coast path if you want something more scenic.

Very clean, central, and very friendly staff

Sun beds being reserved by 8am and some not even being used all day

Food was ok. Location was fine

Paintwork in pool needs replaced

Staff all very friendly. Breakfast had plenty of choice. Lovely to have pool towels with holding deposit. Cold water on tap is great as no fridge in room

Airconditioning in rooms not cool enough, leaving balcony door open insects enter and causing bites.Sometimes the floor is slippy at entrance inside /outside to dining room at breakfast due to washing.