Alexander House Hotel

The staff was very welcoming and helpful. The food was excellent. The location was easy to the beach and shopping.

Nothing at all.

Loved the location, so close to the sea. The hotel was delightfully friendly, staff very efficient. The meals were very varied and delicious.

I really couldn’t fault the hotel, everything was geared up to giving guests a positive experience.

It's amazing staff, especially Sula at reception. She is what Alexander House Hotel is all about- warm, kind, friendly, hospitable, generous and full of Love.We will always remember you and keep you in our prayers. Never goodbye, see you later.De Baz, Vossos and Kolo families ??

All the steps and no elevadar! But the friendly staff was worth the pain.

We liked the room, clean and nice, there was also a mini coffee machine. The food was delicious. The hotel was at a very good location, just 5 minutes walk from the beach. And the bus to Heraklion stops just outside the hotel. The staff is very nice, makes you feel special.

Our room was on the second floor and we didn't really like the view - the roofs of the nearby houses ruined everything. So we felt like we shouldn't have paid extra 200 eu for the room with a sea view.

We chose this hotel for one night to stay close to Heraklion and Knossos. For that it was perfect.

The room photos are misleading and the actual size is much smaller than shown. There was barely enough room to walk around the bed. The bed was only a double, so much smaller than most hotels in the area. The original room booked was not the one shown in the photos, so we got a ‘free’ upgrade to a room that looked like on the photos. Pls be honest with your rooms and photos, they are massively misleading!

AMAZING WONDERFUL STAFF ? everyone is super nice make u feel at home since the start! great location super close to the beach 3 minute walk, the facilities are great there is everything that you might need inside the village, the food is really nice the drinks too, also there mini market very close to the location was really useful if you need to buy something

The private pool (although to be shared with the adjacent room) was the best feature. Food was nice and abundant. The staff was nice.

I just wish there was a better vent or a window, other than the room entrance.

The customer service was absolutely amazing! When I arrived, it turns out I got an upgrade to a suite with my own private pool - which was quite nice. And I cannot say enough about how kind, hospitable, and charming the staff was! Everyone I met made me feel like a million bucks and I could not recommend this place more.

The WiFi in some areas was spotty and sometimes unusable. Since I was traveling for work, this was an issue sometimes but usually, it just meant I needed to stop and just go spend some time outside by the beautiful pool.

Service staff was super friendlyGot an unexpected upgrade on the room to a renovated oneLocation is good

The buffet and food selection could be improved

We paid 206$ for two nights breakfast and dinner included but the food was disgusting we only eat one time because the food was very poor quality, also the fruits were disgusting.The room for a 4* was a suite and isn’t good also no shampoo or gel in the toilet and in the pool bar you can’t pay with card and you can ask that they put the bill for the room, the swimming pool was so deep no good for children or for chill

Good breakfast but no Orange juice . The staff was really Nice . An AC wich coule be better

All people put at 7 am their towels around the swiming pool , before the breakfast even if it is forbidden …

Deep pool

Not enough loungers for people you have to fight for them get up really early in the morning to ocupy them

Staff is very nice,good size swimming pool,quite .

You need to get very early if you want to get Sunbeds near the pool,WiFi is bad,property is far away from all entertainment,only few shops,restaurants near by

The staff was super friendly and helpful. Starting with reception girls, including serving guys from the restaurant and finishing with the cleaning ladies, thank you very much.The location was top, it was perfect that we didn't have to walk long to the beach (2 minutes only) because we had a small child with us. The beach was stunningly beautiful and clean. The pool qas clean and cosy.

The varieties of the food they offered was poor. We stayed in a lot of all inclusive hotels but we weren't so disappointed. Also would have been very helpful if there was written what kind of meat they are serving. As a person who doesn't eat pork I had to always ask what for meat is it.

We are very pleased to stay here. The staff is very friendly and professional. The food is delicious and varied. the all inclusive concept is great, really very good value for money. The rooms are clean and nicely decorated. One of the best hotels we have stayed in, and we often travel through booking. it deserve the best mark and review.

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Nice personel in poolbar, localisation, helpful menager in restaurant

Only pizza in the snack bar, weak wifi

Lovely hotel and great staff. Great breakfast and amazing pizza at the pool bar. Nice modern room. Excellent value.

Very friendly lady in reception and manager in the food area..all staff very friendly..great service with the food..I would come back

The only little thing I would recommend to change is the cover on the bed..because of the material..it is not so comfortable...

Staff worked tirelessly to ensure our holiday was as good as it could be.

Pool is too small

The staff and convienance.

The food wasn't the best though, sorry.