Hotel Tri Ruze

Very good location, cozy and calm. Perfect place for hiking and biking. Good food in decent prices.

Ambience, location, price, garden, rooms

It is maybe a bit short staffed and closes resto a bit early

The setting was very pretty. The breakfast was good as well as the dinner we had in the dining room. It was a ski lodge and we visited in the off season so it was very quiet.

Accommodating and friendly. Breakfast was good and the evening meals are recommended.

Cleanness, view & location

The check out too early 10:00 am

You'll get a better service in a homeless shelter

The hotel itself is alright. Walking distance to the lift, sauna and parking free of charge. But that all really doesn't matter. Because you cannot imagine a worse service. The guy-waiter at the restaurant, who also sometimes sits at the reception is really sth else. We were three groups of people who went to the restaurant separately. And all were shocked. The plates were thrown at the table so that the silverware was almost falling on the ground, we were yelled at because apparently the silverware was placed incorrectly on the plate when he was going to take it. If you speak English you will be ignored. You speak German or even Czech - see above. Just to be clear - we were friendly, polite and sober. This person is the reason why a relatively big group of people who regularly go to winter vacations, will never return to this hotel.

Good location and nice and friendly stuff

Very bad smell of cigarets smoked by man living in hotel's private room and in masage room.

Great location, good food, child-friendly, and snow-sure! The hotel staff were super friendly with the sauna area and aquapark nearby leaving nothing to be desired! We would love to come back we are happy with our choice!!!

The hotel staff were extremely friendly and helpful! All our requests were administered perfectly, with great service and enthusiasm. The food was very delicious and great value for the amount and quality compared to the low prices. The staff provided all kinds of helpful information about how to get around the area as well, which would be great for travelers without a car.

Great location. Helpful staff. The restaurant serves delicious meals.

We had a really nice spacious room, with huge balcony door and windows. The bed was also comfortable. The staff was friendly and helpful. We really enjoyed our stay.

great food, both breakfast and lunch/dinner from the menu

the equipment of the rooms could use renovationnot super clean room

the beds where confortable

the food was the worst I had in any hotel during my lifetime! if you stay there, don’t ask for half board

Near the city centerBrekfast was ok

No dryers for snowboard/ski boots. If you choose this hotel for winter vacation, it is very inconvenient. The rooms are very old. The bathroom has a sewage smell. The price of this hotel should be 2x - 3x times cheaper.

I like the location, our room, interiors, free parking and proximity to the town centre.

Cancellation policy. I know I agreed to paying for 3 nights in advance, but we had to cancel the 2 last nights, and I asked to have at least one night refunded, even in the form of a voucher for future stays. The hotel rejected all my requests, without any arguments, not showing any understanding. That's not a very nice customer service and I won't return there anymore. Otherwise, everything seems fine (but expensive for Eastern Europe).

Breakfast was good, room was clean and met expectations at this price point. Central location was very good. parking was easy too. Very friendly staff - who spoke both German and English.

Fixed menu (two options) - on the other hand quite okay for the price point

Great location both for the city and the mountains and easy parking.

The location is really nice, on walking distance from the centre of the village, on a small hill overlooking the mountains. The parking places were good and in front of the hotel. The hotel had a outdoor terrace where we had a drink. The restaurant looked traditional and cozy. We liked the authentic architectioral elements on the outside. The waiter in the restaurant was professional. He tended the restaurant well and spoke English and German. The breakfast was basic but okay.

The room was okay but the design was poor and basic. With a little bit more care it would have matched the hotel better. We booked with breakfast and dinner but the dinner was very cheap and simple. Next time we order a la carte!

good location very close to center and friendly staff in both hotel and restaurant

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Perfect location close to the main square. Good food and professional, kind staff. Clean room and very comfortable bed.

Dirty dining table and table settings from begining to the end of our stay. Codewebs everywhere in the house outside of our room, even in the sauna ?.