Montebello Resort Hotel - All Inclusive

Nothing. Not a 4 star hotel as advertised.

I would avoid staying here. This is not a 4 star hotel. You cannot use all the pools advertised. Rooms are well below satisfactory, with leaking pipes under the sink, leaking air conditioning units, and the food is sub par.When I raised my issues to the hotel manager and called Booking he shouted at me and my friends in the hotel lobby and told us to leave the hotel....I am still chasing the refund 2 weeks later.

The hotel is not big. If you need a big territory for walking, its not about this hotel. But everything you need is near. 10-12 minutes walk to the sea.Clean rooms. Really good food.Good service for this price.

Too high prices for additional services (second key, safe box rent)

The facilities of hotel were good, pools spa gym etc

The food in general was way below average. Always never enough cutlery.

Location, happy staff, good food

Food is slightly above average

I was promised a free airport transfer that didnt show up when I questioned it i was told that They had me down as a no show when my flight was on time. This is not a complaint against the hotel but against booking.com

Havuz ve plaza yakinligi

Food was below average. Not much options. Rooms were disgusting. there was no vacuuming or clean sheets even at first arrival there was human nails on the floor. Sheets had no bed protector and wasn't fitted properly. The toilet stunk. The hotel itself didn't t have anyone cleaning the corridors. Same dirt was there for days. Staff look angry all the time. Every time we were at the diner there was always missing forks and cups or basic utensils had to wait for 15 minutes to get someone to bring a fork. Would not recommend you stay here I don't know how they got the 4 stars honestly.

Water slides and general pool area. Location and some entertainment. Staff were pleasant

Beds were hard, they charged you for two keys, the food was not great.

The bedroom was big and conf , swimming pool was great !! The dinner was perfect !!

The breakfast was really poor and limited but the dinner was incredible was delicious and didn’t seemed to be from the same place , the cleaning of the station was horrible and too much oiled .

not worthy

breakfast not gooddinner is soso.1st to see a hotel ask for 20 euro for 2nd room keycard. luggage deposit not managed well.

The hotel is well situated for the beach and strip.Cleaning staff are lovely. Water slides are fun

We’ve visited previously and feel that this year there was less food choices and less service overall. Also our shower leaked every time we used it and flooded the bathroom floor. Our mattress was super hard and caused pressure pain. There’s not a lot of choice for cocktails and the restaurant staff didn’t seem happy to be there.

Good location

The bar area outside smelt very bad and spread over the restaurant The manager was so rude, to guests and staff. We arrived and it took 45minutes to simply check in. We were put into a basic room when we paid for more and after a reasonable and calm conversation the manager smiled and said ‘we already have your money’. Repeated whatever his staff said, condescending them and their great English abilities. Rest of staff were lovely but that male manager was a total stain on the resort.

Location. The bar staff and photographer were the same from our visit from last and they were lovely.

The food was so disappointing, we went last year and the food was fantastic. The that good it was the main reason we booked again the food this time was awful

The hotel was nice. The staff were not very friendly.

Food let it down. No fish always the same food. The food was always lukewarm.

The hotel itself was lovely, great location the rooms were big and balconies overlooked the sw up pools.

The food was terrible especially the evening meals. I actually like Turkish breakfast but even I got fed up with tomatoes and cucumber everyday. The omelettes were nice but you had to get up early. We spent a fortune on top of what we paid for all inclusive as was eating out most nights.The sun beds were packed in like sardines around the pool and again you had to get up early to get one. Most of them were broke and really uncomfortable. You had to pay £45 a week for the safe in the room. My mattress had blood all over one side which I reported but not once did I hear back from a manager and it was never changed!We were woken up most mornings by the cleavers shouting at each other in the corridors and people coming back drunk shouting! The staff played the same stupid games at night in the bar it was like being in an episode of Benidorm over and over!

Our room was lovely ( private pool) hotel was in a good location only 10 min walk to beach and even shorter walk to bars , shops, restaurants,

The food let’s this hotel down , same stuff mainly every day , not much variety , chicken nuggets ( disgusting) the kids meals were same every night , not even pizza , the snack bar was probably the better choice as burgers and onion rings , and chips was probably the only thing I ate

Swim up pool was the best…

Food and drinks bad..I reserved and paid swim up room and they tried to give me regular room. After 30 mins discussion they told me sorry our mistake.. Far away from the beach

Great location, friendly staff. Really pleased

Evening buffet was similar each night. Leftover food for the followihg night

LocationPoolEagerness of entertainment staff

Food coukd havevbeen more varied - also food ran out before closing - not replenished.More variety at breakfastCocktails not good

Nice resort with a nice location.

The air conditioning was not properly working in one of the rooms we booked, it was extremely cold and we could not control the temperature to lower it a bit. We highlighted the issue on our arrival day, yet, we left and nothing changed.The staff was not really friendly/helpful.

Terrible, scared, traumatic!

Do not go to this hotel. I was attacked by my ex and the hotel staff is responsible for it. They let him in my room even though I told them he was threating to hurt me. While I was waiting for the police to arrive they just opened my door and let him in to attack me!! While they stood there doing nothing at all! Not even trying to stop him! There is NO security at this property. This man had threatened hotel staff, swore at them and not a single person called the police. There are so many things that could have been done. I am just lucky to be alive. I had to change my flight ticket to come back early as I didnt feel safe there. Please pleaseee avoid this hotel if you care about your safety