Hotel Alpin Superior

Helpful staff, room and breakfast basic

right next to the ski lift, sauna, and whirlpool working again. What’s not to like?

If you like skiing, the location is perfect: opposite the main gondola (Alpin Express; oddly not one of booking.com's options in the "Which ski lift did you use the most?" question) and you can ski right down to the other side of the road. Good-sized bedroom (mine had a terrace overlooking the village and it was an 'ordinary' double bedroom), friendly helpful staff, very good buffet breakfast and - extremely useful - every room had a dedicated locker in the dry room in the basement for storing ski gear, with heated bars you hung your ski boots on). I didn't use the sauna or hot tub, but those facilities are there from 3pm. I'd certainly stay here again and Saas-Fee itself is an attractive car-free village, with great late-season skiing ideal for intermediates (lots of wide reds and 2000m drop as a continuous run from the glacier to the village).

Nothing could have been better. Great hotel in a traditional but car-free village, perfect for late season skiing.

Excellent location of the hotel, in front of the cable car and close to the center; spacious and clean room, with balcony and mountain view, and comfortable beds; tasty breakfast and the option to have dinner in the hotel; the wellness area (sauna, jacuzzi and steam room); the friendly and helpful staff; the free shuttle between the parking and the hotel; the wi-fi; the heated ski room

Minor details, e.g. it would be nice to have cups to drink water after the sauna

Superb location next to main cable car. Clean, spacious room with balcony facing the mountain. Efficient room cleaning daily. Nice sauna/jacuzzi/steam room area. Good ski locker area

No restaurant except for buffet breakfast.

Great room, great location. Nice that the staff picks you up from the station. The restaurant daily menu was very good value for money.

We really liked the sauna facilities, the hotel's location, the breakfast, the room amenities. The staff was also friendly.

It was EXTREMELY COLD in the rooms (5th floor). The first night there were 16 degrees in the room and 15 degrees in the bathroom. The heaters were not working properly. We asked for staff to come into the room and try to repair it, but they could not. We asked for an electric heater, but they did not have one. The next morning we asked to switch rooms, which they agreed to, but in the new room (on the 4th floor) there were only 18 degrees. The heaters were working in the morning, but not during the afternoon and night. We had to sleep with warm winter clothes, because even under the cover it was way too cold due to the heaters not working during the night. Not a nice experience. We complained twice about these issues (once when staff came to the old room to check it out, once when we switched to the new room), but after that I did not want to fight with them. It was a very unpleasant experience to stay 2 nights there, and sleep in 16 degrees the first night and 18 degree room the second night. I could not wait to leave the hotel. The staff were friendly, but they could not fix the heating issues. The hotel management has to do better to ensure better conditions in the room. No one should be required to sleep in 16 degrees just because you have no other choice (you are in the middle of no where in the mountains).

It was all really great! The room was spacious and had all that we needed. The wellness spa was an added bonus and more than we expected. The staff were very friendly and so helpful. And the location was super - Right across the road from Alpin Express!

The view.

They said they had a spa, I paid full price and the spa was out of order. I booked especially for this

The location and the room view over the mountain.

Closed restaurant, closed wellness and breakfast could be little bit better.

Honestly, the staff is what makes this hotel, particularly the manager Ana and her employee Alexandra. Everyone was extremely friendly and accommodating. The location is also excellent, right across from the town’s longest cable car (the one that goes to the alpine metro ski train) and the short alpine slide track. Breakfast was good though items aren’t always replenished if you come later in the morning. The croissants are baked fresh! The views are stunning, especially from rooms that end in 1, 2, or 3 on higher floors. Because the hotel has a volleyball field, there is no building immediately in front of it to block the views of the Fee glacier from these rooms. We liked that the elevator is glass so you could enjoy the mountain views on the way to your room. Would easily stay there again, and again, and again….

The decor is a bit retro but that wasn’t an issue. The toiletries could also use an upgrade. There wasn’t any conditioner, for example. There is also only one family suite that can accommodate a family of four in one room. It wasn’t available when we stayed there but we were able to get two adjoining rooms, which was great, but of course that doubles the price. This is more a concern about Europe as a whole than it is about the Hotel Alpin. Overall, we enjoyed our stay—so much so that we returned for a second night.

- Wonderful staff!, very polite, warm and helpful. They found a suitable solution for all our requests (kudos to Fred)- Very comfortable room with a magnificent view (we had a balcony)- Right next to a cable car

- Several things were closed including the whirlpool, finnish sauna and steam bath (i guess because the high season in winter and not summer)- Only one fixed menu is available for dinner (but there are plenty of choices nearby)- Rather simple breakfast, but not uncommon in the mountains

Staff super nice & location perfect

The bed was squeaking with every movement

Perfect location right next to the cable car. Staff was very friendly and accommodating. Picked us up and dropped us off at the parking garage. Also offered us a late check out to shower after summer skiing. Hotel has a holding room for luggage as well in the event you have to check out but still want to explore for the day. Breakfast was included and opened at 6am, perfect for those that want to get out and explore early!

Good breakfast. Nice helpful staff. Very convenient location for ski lifts, local spa and restaurants. Spa facilities at the hotel were good too. We'd certainly stay again.

The interior design is somewhat dated, but we survived. :)

Location is perfect, right in front of the main lift and very close to the main city street. There is a complimentary shuttle with electric car from/ to the city parking garage, as the city is car free. The room is large and comfortable, and the staff is very nice and friendly.

Best staff in the whole Saas Fee. Ana was super friendly and helpful during our whole stay. We went for the closing of the season weekend and the vibe everywhere was great. They made us feel at home. We will go back for sure!Obrigado! The Spanish dressed like an Arab.

Very clean and comfortable (even not the newest furniture… very well maintained so need to invest in new stuff) the wellness area, the breakfast and of course the location

Across the street from Alpin Express Cable cars, smiling staff who were very helpful, nice room, good and varied breakfast, nice spa facilities.

In close proximity to ski lifts, town and restaurants.

Baking in the apartment under the roof with sloping ceilings.