Giannoulis Santa Marina Beach Hotel - All Inclusive

Personnel - polite, helpful, trying to compensate for poor condition of the hotelThe food was not bad

It s shabby, it s tired, it was not renewed some considerable time. And it s definitely not 4 stars, it s 3The beach is not bad but the amount of people that bother you trying to sell you smth is a bit too much

Close to other beaches and the city, nice location and cute beach. Food was good aswell for an all inclusive

Excellent customer service, kind staff, great selection of food.

The location was really good, right at the beach. It is easy to go back to the room to take a shower. Breakfast was okay. Staff are helpful.

Sunbeds are limited and there are people always but their beach towels to occupy the sunbed but not coming for quite long time. Facilities are old.

I didn t like the atmosphere at all. Really "cheap place" for a 4 stars and expansive hotel

No entertainment. No activities. Old hotel. The all inclusive was Much too expensive .

- Definitely the beach was the most important highlight, the silkiest sand I have ever experienced. The waster was shallow for a long distance making it perfect for kids to play. Very low waves, so we were allowed to go to the sea all the days during our stay. - Nice swimming pools - Nice beach-bar and pool-bar both included in all-inclusive. - Abundant variety of food in the restaurant - Michael at the main bar was the nicest staff in the hotel and he's quite an asset. We really enjoyed his company during our stay.

- The gym old and damaged facilities made it basically unpractical. - I didn't like the concept that the very basic drinks such as a Mojito or a cappuccino were not included in the all inclusive package and one had to pay extra to have them. - The hotel is split into a part next to the beach and a part on the other side of the street. They are connected by a tunnel which goes underneath the street. The part near the beach is narrow and therefore the rooms facing the sea are close to the street from behind. The insulation is not very good, therefore you hear a lot of noise such has huge motorbikes in the middle of the night that wake you up. - The AC was not strong enough to cope with the heat of July. It would take hours until the room cool off. - The quality of the all-inclusive included house wines that we were offered at the restaurant were all terrible (rose, white and red). They should really see into offering something better. They don't need to be pricey to taste good. My tip to managers: Just use Vivino app and offer any cheap option above 4 in rating. - There were mosquito showing up as the sun was going down and one could not enjoy outdoor very much. - We expected variety of Greek edibles at the restaurant such as feta cheese and olive and olive oil and etc, but only basics were provided. In the grill section mainly pork was served which is the cheapest option in our opinion.

The food - both quality and range was excellent. Location right by the beach - able to sit on the terrace and look out.

Our room was v small. Double bed pushed against a wall. Bathroom also quite tight.

Sea view was spectacular - we didn't get bored of it within all 5 days (get prepared for ocean sounds). Friendly and helpful staff during breakfast time and also cleaning personnel (it's nice to see happy people during your vacations =] ). Parking lot is small, but yet - we always found that last spot left for us so lets leave it as well thought.

Facilities are quite outdated and need renovation for this price range. Sometimes it felt like in cheap Turkey/Egypt type chaos where beach sunbeds are always reserved with someones belongings and no one's coming during all day (first three days we couldn't find any spare place and when we finally did, we saw the process of elder people early morning madness- why shouldn't they when there's no order actually in place). I asked for early breakfast box and turned out that I did that a bit too late (after 7PM). That's my bad, but at least offer your guests an apple or a banana. That would've been nice:) Breakfast itself was nice, but could've been better - it was hard to decide what to eat once again in last days of our stay. My suggestion to the place - try not to waste what's built there, because it looks like it's been a nice place not so long ago. And think about your own free Chania shuttle at least 5 times a day. That's what we enjoyed in other places nearby;)

Everything was absolutely perfect, the staff were friendly and helpful, location is also good just 20 minutes Drive to C

Staff were very friendly and helpful. Food was good. The room was cleaned every day, including changing towels and sheets. The hotel was split on 2 sides of the road, with the pools on the island side, accessed through a tunnel , but they were lovely and clean. We were also able to rent a car from the hotel, good price and great for exploring the island.

The room we got was extremely small, half the size of what we booked. The shower leaked and where our room was positioned, there was a machine humming instead of being able to hear the sea.

It was a remarkable experience. The people working within the facility were professional, extremely kind and supportive. We had a great time and I would suggest this hotel to anyone seeking a calm, relaxing and nice holiday.

WiFi was not strong, although this is a broader issue associated with the regional operator rather than the hotel itself. An improvement that could be made pertains the wardrobe size within the room. Persons travelling with kids and/or people with special needs would need a bigger closet space.

Great choice

All inclusive, pnlyb1 bar open after 6.30pm woth big queues and 1 server working

We liked everything, nice staff, amazing room, nice food and it's right at the beach.

Beach was great.

Dead plants and trees in the garden, the pool view rooms lacked privacy, they could for example use some planting in front of them etc.Food was ok but not very good, in the breakfast they diluted the orange Juice with some condensed Juice, not something you would expect from a 4 star hotel...We didn't get the room we booked for some reason, they compensated it only after contacting the booking.com.

Position of the hotel is great.

Room was a bit on a smaller side. Bathroom and bathtub are small.

Location on the beach, staff.

There are some rooms which should not be allocated.These rooms do not look at any rooms depicted on the website. (eg. no. 612)

beach front and good

a bit dated. rooms could do with a revamp

Everything was very nice. The location, the view, the gardens from the upper side of the resort, the pools and beach area.

Maybe the breakfast could have been more typically Greek and the music from the front garden could have been less louder for the ones having accommodation with a sea view.

Staff are friendly but seem to fight a losing battle to provide good service, in a hotel that feels run down and somewhat neglected to us.

We booked and prepaid via Booking.com for a 4 bed mezzanine room, but despite being told our room was ready, they belatedly said that they didnt have our booked room for the first night. As a sole parent with 3 children, including 2 girls this was unacceptable, but they couldnt find any way to solve it. this was despite the room we booked being available to book on booking.com and the hotels own website at the same time! the room we were forced to take for a night was a cramped and run down 2 single bed affair with a bunk bed crammed into it, not the 4 bed 2 bathroom we booked. it was an awful night and my 2 girls had no privacy at all. no explanation given as to why this happened just some we are all human nonsense, and even someone telling us that we should look on he bright side because some people dont get any holiday at all. not great attitude. BOOKING.COM CUSTOMER SERVICE WERE ALSO APPALLING, GIVING US ZERO HELP AND FEEDING US MISINFORMATION. APPALLED AT HOW THEY WASHED THEIR HANDS OF US.We did get our room for the second night on, but our stay had already been badly affected. I asked for a partial refund given wed overpaid for the room we had been given, but they refused a cash refund (not normal, or would require head office approval etc) and they offered a free massage, or another meal in their a la carte restaurant but we didnt want that. eventually we traded for a late check out , so value was recovered but my god it was a strain. All inclusive food was also generally repetitive and poor quality. we ended up eating out a lot.

Very good 4 stars htel. 2 pools with children space. Food was correct