Stefan Village Hotel

The location, facilities and the staff

It was difficult to reach the rooms with suitcases because the terrain of the facility was very rugged and steep.

Loved the village like setup. Great and helpful staff. A very beautiful hotel. The market inside is a great addition .

Indoor child area is close and not functional. Pools close at 6 and open at 10!!it's summer, at least for 2 months get an extra lifeguard to accommodate your guests.Food was average.

Everything! Food, swimming pool, the apartment. Would highly recommend

Everything! It’s a nice, quiet village-like hotel with rooms not facing the main road. The food was delicious and each evening had a theme night with a certain type of cuisine. Among them I liked the most the BBQ night. The all-inclusive option is an excellent value for money, the cocktails were very good and the bartenders were always there. The staff was very helpful. Also, I had read the other reviews about this property and it had been noted that there were no signs for allergens - now there are those kinds of signs. The hotel had an evening with live music (greek style) which was very nice; during the daytime there were certain basic fitness activities which were very good options for those concerned about the amount of tasty food… The hotel has a very nice policy for those who checked in late, allowing for using the all-inclusive options during the last day while waiting for the taxi to the airport. It’s a big plus.

The water in the pools is a little too cold for me, but other people seemed to be ok with it. Also, there is only one lifeguard for all the pools, and sometimes kids behave very dangerously and the lifeguard does not notice their behavior. A small disadvantage which could be easily improved and add a value for this hotel would be the presence of a small gym (because the food is way too good and it’s hard to not overeat). The next thing is not about the hotel. The small town of Agia Marina is not very lively, it’s mostly hotels and tourist shops. There is nothing to do apart from being in the hotel, therefore it is important to take it into consideration while choosing this place. It’s perfect for kids but there is no nightlife whatsoever…

Fantastic family hotel, everything was perfect especially the Buffett breakfast, delicious. We can’t wait to come back. Our 2 year old daughter loved it. Particularly the play area and baby water slides. Staff were amazing.

Minor point but the children’s play area just needs a white line painting on the step down as many people/kids were falling down the step

We loved everything about this hotel. The staff were amazing. We had a 2 bedroom apartment for 5 people and it had alot of room. For such a busy and popular hotel it was so clean. Rooms were cleaned everyday and has a huge selection of food in the all inclusive. The walk to the town was only 2 minutes

We loved everything!

Beautiful grounds with lots of fun activities for the kids. Food options were amazing. Location is perfect.

Our room was in a great spot overlooking the main pool, but it was very basic, old and tired. Our room had a smart tv but internet access was locked. Restaurant and housekeeping staff were lovely, front desk staff not as much.

The pools were clean and always lots of space. We had a private pool which was amazing and the apartment and pool was always kept clean. Lovely staff that always interacted with our baby.

The bar hours and lack of space to sit and have a drink was a bit rubbish. Very quiet in the evenings, not much entertainment so we went out a lot just for some music or a cocktail.

There is nothing not to like. Super clean, amazing staff and great food! We were skeptical originally as our previous all-inclusive stays in Crete were a disaster (poor food quality and general feeling). This has changed everything. We want to already re-book for next year. Our kids did not want to leave!!!

There was nothing not to like. The only thing that was slightly off was the sun bed situation as it seemed some of the residents were waking up in the dead of night to go put their towels on and reserve them- but this has to do with people’s mentality and not the hotel itself that was EXCELLENT in every way.

Staff were friendly and genuinely want yo help, friendly with kids and felt at home. Reception are very helpful and lifeguard is strict as it should be ensuring kids safety on the slides. Breakfast was 10/10, puddings 10/10. Loved the local salads and something different everyday, big selection. Overall we had an excellent holiday! Would definitely return.

Pork dishes overcooked, so quite tough.

Very big room with extra sofa and baby bed.Clean and fresh. Nice balcony.

Great place for family vacation; close to departure for beautiful beaches

Not far from the sea but difficult for a small child to walk upwards

staff are very kind and friendly ans smiling, and the food was delicious, all inclusive was a very good idea, but the water in the pools wwas so cold, no heating

the hotel is fare away from any attractions, and the water in the pools were so cold especially in windy and low temperature in May

Very good service. The cleaning was perfect. Also we had all inlcusive stay and the food quality and quantiti was in high level. I was thrilled by the helpfulness and Courtesy of the staff at the restaurant. The Madame tha was supervising at the restaurant was brilliant. All the people in the village wants to service u and the customer experience is at highest priority.

If it possible the pool will be open until 19.00

The food was excellent and the facilities were new and clean.

Food was excellent and hotel was well kept.

Music in restaurant was always the same pop hits. It would be nice is music was same theme as food.

All staff apart from manager was very nice and polite.

With all inclusive option you have only one bar which is at the restaurant. Snacks between meals are very poor ( popcorn and tiny wraps which aren’t top up when they finish ) . This hotel has two bars ( one at the restaurant where you don’t have to pay and one near reception where you have to pay ) At all inclusive bar , it says that with all inclusive wrist band after it that bar is closed ( 10 pm ) you will have two drinks free of charge at the paid bar between (10 pm and 11 pm ) when we questioned a manager , this lady said that it’s not like this and it is her mistake but she won’t do anything about it and walked away .

All the staff members were extremely polite, helpful and careful (I would say it was one of the best customer service we have experienced).The room/apartment was spacious and very clean, with comfortable beds, a kitchenette, etc.The pools were clean and 2 of them were for kids (unfortunately we had a rainy day in the middle of our stay and after that the water was too cold for our kids; also the water slides were very nice.The restaurant was spacious enough, we got a table every time, no matter the hour we served the meals. The food was very good and we had everything (a lot of main courses, snacks, vegetables, fruits and very good desserts)The outside playground, the 'art corner', the boardgames were very useful during the rainy day or in the evening.

The all inclusive drinks were poor quality (only the beer, the orange juice and the water were ok in our opinion; the others tasted very artificial - we've tried only 2 cocktails and the refreshments drinks).*On the other bar the drinks were excellent.The indoor playground was not open and we couldn't use it during the rainy day as it was mostly used by tui travel agency (i hope i understood correctly); however after asking at the reception, the playground room was cleaned and open in a matter of 1-2 hours.

Perfect solution for holidays with children in August.The rooms, which are actually apartments, are very cosy with two aircons (very important because the temperatures are soaring well above 30C) and are tastefully furnished. Nice bathroom with comfortable walk-in shower. We opted for all inclusive option and it was a good choice. Excellent staff, everyone was very friendly. Nice pool, with the slides for children and a large pool with lots of space to swim. Territory and the rooms are kept immaculate clean. Lunch and dinner are above average for a buffet. Huge selection for breakfast. 4 or 5 types of bread and 3 types of breadsticks

We only missed a better tasting juice and coffee. No mini-club provided but within walking distance there are plenty of places for children entertainment (mini-golf, bouncy castles, electric cars, etc), everything else was above our expectations.

Great stay, my kids love this hotel, the staff is very friendly and the room is cleaned every day, It's just a bit far from the city center

The buffet selection is too small and almost the same every day