Hotel Maribel

Room amazing - large with great facilites - breakfast had everything you would want and beautifully done

the length of stay - wish it was longer

Breakfast superb and location ski in/out absolutely fabulous. The sundeck at el lodge with resident dj has to be experienced

This is one of the best hotels I have stayed in. The location for skiing is excellent. The hotel facilities including the spa are exceptional. The food in the restaurant is of a high standard and the staff is courteous and makes you feel at home. Highly recommended.

the hotel felt really luxurious, in spite of being in Sierra Nevada if you know what i mean )) it's up at the top of the village, so you're away from all the chaos and whenever you need a lift, the hotel immediately sends a minivan to either bring you down to the village or up back to the hotel. staff was extremely nice and helpful, views from the restaurant, gorgeous views of the mountain from the outdoor terrace with its swimming pool and sauna (sauna seemed to not hold the temperature though), very good breakfast, decent champagne at breakfast bar, good level of cooking in the restaurant. overall though the hotel isn't cheap, it felt like it's worth that money, we felt pampered and there was a feeling of generosity around. you pay a lot for the room, but then a lot of things are simply included. also stunning sunsets on the Lodge's terrace with dj's set, just next door and a playroom for kids in the Lodge that can be used by Maribel's guests. tip for people who travel with kids and think of getting a duplex: the two levels of duplex are just tiny and the second level has no door, you can probably consider booking two standard rooms, as all their rooms seem to go in 2 joined by a tiny corridor. that way kids just have their room, parents have theirs and you're just next door to each other.

our room (duplex) was tiny;while all the staff was pleasant and helpful, a girl at the restaurant rudely refused to keep a jar of plain yoghurt for our toddler for after breakfast (that's usually his snack around 11am, but because we decided to stay an extra night in the hotel, i ran out of the ones i had brought with me) saying if there will be one left after breakfast, then we can have it. not a big deal, i just took one and had to come back to our room to put it into the fridge, yet that level of rudeness towards the guests is unacceptable

Really new, has a spa, the staff gave us presents for Christmas, and the food is amazing ( plus the minibar is free)

- Beautiful decor.- A lot of facilities.- Helpful and friendly staff.- Great location.

All food and drink at the hotel was very expensive so be prepared for a big budget spend!

Disappointing

Our stay at this so-called five-star hotel was a huge disappointment and absolutely not worth the €1,200 per night price tag. From the moment we arrived, the service was shockingly bad.We went to have lunch around 11:40 AM, only to be met with rude and unhelpful staff. The waiter first told us the kitchen opened at 12:30 and refused to seat us, then five minutes later changed his mind and said it opened at 12:00. Another staff member kept insisting—at least six times—that we had to leave by 1:00 PM because the restaurant was fully booked. It was incredibly annoying, especially when she came twice while we were eating just to remind us. The most frustrating part? When I returned at 1:00 PM to retrieve a forgotten bag, the restaurant was completely empty. Why were they so desperate to kick us out? This is a five-star hotel, not a budget hostel.Dinner was equally bad. The waiter and sommelier were both rude, and the fondue we ordered was terrible. The next day, we felt unwell after eating it.The room itself was okay but unbearably hot at night, making it difficult to sleep. We had a duplex room for four people, with a large bed downstairs and two beds upstairs. The soundproofing was non-existent—we could hear everything from the upper level, including every step, and even the neighbors. The wooden floors made it even worse, as every movement echoed loudly. Sleeping was a nightmare.The only redeeming part of the stay was the bellboys, who were friendly, professional, and always helpful. The hotel’s interior design and decor were nice, and the transfer service was convenient. But everything else? A complete letdown.For €300 per night, maybe we could overlook these issues. But for €1,200 at a Marbella Club hotel? Absolutely unacceptable. The worst part was the dining experience—horrible service and below-average food. We later went to Lodge, which was so much better in every way: staff, food, and overall atmosphere.Save your money—this place is not worth it!

Amazing service, lovely hotel facilities and decor and great food and spa ?

- stuff was very friendly in communication - very cozy apartments

- Staff/Administration forgot a lot of times about our asks- The parking attendant forgot our items put in the car, so we had to return- We found some waste in the food

The service and reception was excellent. Among the best hotels I’ve visited so far.

The steam sauna didn’t work. Was a bummer. But the rest was working so all good. The menu in the restaurant wasn’t to my liking.

Very clean and cozy. Besutiful rooms, lovedcthe amenities, kids friendly & next to El Lodge which has an amazing terrace

The pool was very nice and warm, a beautiful contrast with the snow, but it was on a terrace, which felt a bit uncomfortable to swim in. Would prefer it a bit more secluded, but that’s my personal opinion.

Great location, very nice rooms, nice restaurant.

We were disappointed to find that the indoor jacuzzi was not working. When we woke up in the morning, the electricity had been cut off because of bad weather, and this lasted all morning, making it impossible to use the room or the hotel spa and the restaurant.We would have liked to have received compensation from the hotel because at this price, not being able to use the room for half the stay is very disappointing.

Great location and very modern hotel. Due to the hotel being quite small, it makes you feel like you are at home in your own chalet. The reception staff were very kind and attentive.

Whilst the reception staff was very kind and attentive, a staff member who seemed to be a manager was very unwelcoming to our guests. We were a big group and half of the group was not staying in the hotel but coming everyday to have lunch and dinner with us. This manager kept making them feel like outsiders and making an issue to keep the car in the parking for 1 or 2 hours. Didn’t make us feel very comfortable as we were clearly consuming in the restaurant every day together. It’s a shame, as the reception/valet staff were great.The atmosphere in the restaurant is very nice and relaxed, however this made the staff very distracted and slow with the service.

Very nice hotel, everything looked very new and was very clean. The staff in the reception were very nice and competent. Very good amenities in the room, and efficient vallet parking.

The hotel laked some facilities. The spa was very small, and the hotel did not have a gym. Of course these are very small details, but when the weather is bad and the slopes are closed, this becomes a little issue. Although the staff in the reception were very kind and competent, the service in the restaurant was very slow, felt understaffed. One of the staff members who appeared to be a manager was very unpleasent with our family which came to visit us at the hotel and wanted to park the car at the hotel. Feels unreasonable to raise issues with these small details as we spend around 9K during our stay, which also shows this hotel is very pricey! Overall good experience, just these small details that could be improved.

The hotel is fantastic. The staff are extremely friendly, helpful and professional.

Location was excellent. Food, rooms and facilities were first class.

Staff amazing. DJ entertainment was very good. Furniture and comfort was great. Lovely pool and spa. Relaxed atmosphere. ski service fantastic.

Waiting time for the shuttle to take us back to the hotel.

A new hotel, the restaurant with the terrace is amazing, ski room on the site, ski in/out is great

No spa area

An absolutely stunning hotel from the location to the interior design to the food and incredible level of service. We were blown away and it is definitely worthy of 5 stars. It was the least stressful ski rental experience ever as the rental shop is in the actual hotel as well as a fantastic team of instructors who meet you there for your lessons. Natalia and the gang even went so far to put our boots on after strolling along from a delicious breakfast!

The only downside was the amount of snow which is just down to a freakishly warm ski season and obviously no fault of the hotel.

location and design is great.

the staff aren’t helpful excepto valet men, after asking 3 times to clean my room it was cleaned only at 3 pm, I had suite with sofa which were open for a whole day. I didn’t get a place at the restaurant for a dinner. it was full, but usually hotels should ask their clients if they want to book a table if hotel know that they will be very busy. so we had to eat pasta in the room( of course they don’t serve full menu in the room).

Great location. Ski in and Ski out. Fantastic breakfast and very nice room. Really helpful and friendly staff

Rooms were very hot so had to keep balcony door open all night. Breakfast didnt start until 8 am - may want to look at starting a bit earlier?