Hotel O SAMOTEL

Room size Staff were helpful

Location was not the best for my needs

I have no idea what the property is like b’se when we got there they said they had no rooms for us. I had booked 2 rooms at the place via booking.com . the hotel asked for a payment for the reservation but b’se I was paying with visa online from USA some reason the payment wasn’t going through. So I sent an email to the hotel and they responded saying it was ok I could pay at the hotel when I arrived. When we arrived after traveling for almost 20 hours with my elderly parents, they said they had no booking under my name and that they would take us to another property near the airport (I’m we just came from the airport) and there was a reason we picked Kestopur for our location. Any how I walked over to the neighboring hotel to make arrangements and suddenly Samotel guys said they had rooms at this very location…. So they had rooms available after all!!! At that point I left and booked rooms at the neighboring hotel because I couldn’t trust the guys at Samotel

See my other comments. Basically I have no idea what this place is like b’se they never honored our reservations

There was nothing to like

First they told us there is no room available,but I booked previously,then they transfer us to some different location,when reached there,we have to wait for hour to get a room,n the room was not properly clean,as well as there is no ac,upon asking they said that there is no ac in that building,that's quite unbelievable, though washroom was not clear floor was rusty,n also bedsheet n pillow was not clean.

Cleanliness and staff behaviour

Availability of menu in IN HOUSE RESTAURANT

Rooms

Service And AC was not working curtains are not able to cover sunlight.

Most convenient is the hotel is just beside the VIP road .view was nice The location is just near to the Bidhannagar /saltlake /new town. And airport is just 5 to 10 minutes. I am highly recommend this hotel .The staff was incredibly friendly and attentive. They went out of their way to ensure our stay was perfect." - "From the moment we arrived, we felt welcomed and cared for. The team here truly knows how to make guests feel special.

It’s just a newly opened hotel. Rooms are specious. Staffs are very kind and friendly. Bathroom is very speciousAnd cleaned I am a business traveller. It’s a just a kind of star hotel. Salt lake and new town is. Just. 15 min distanceVery convenient to airport

Staff behaviour very bad not professional

Location

Non availibiliry of morning tea or breakfast

New and clean rooms

No food facility.

the rooms were very clean

Good

Okay

Exceptional

Superb

Good

Very good

Exceptional

Superb

Superb