Sheraton Okinawa Sunmarina Resort

Nice room, nice food, toddler playarea was great.

Bus system from the airport is inconvenient depending on he time you land. not all facilities available at hotel if you are not staying over a weekend or Japanese holiday. Ridiculous for a resort to close cafe.

The front desk staff are very friendly, and helpful.

Part of the hotel is under construction.

Parking fees is too expensiveHave ants in the room

Staff were fantastic. Clean property, plenty of activities to do.

A few more activities included in the price would be good

The facilities are great

Food, the restaurant is awful for an hotel like this. Totally overpriced meals with no class at all.

Great location and breakfast. Nice swimming and beach facilities.

For the price I expected better. Showing its age and layout of hotel for South tower is ridiculous! Walking through restaurants up and down floors. Was a bit crazy.

Location was excellent and staff were professional.

Facilities starting to show its age. After cleaning, always hair in the tub.

the blanket was heavy and cozy.

Seems like everything in this hotel requires an additional charge.want to use the inside pool? pay.want to use the beds in the HOTEL'S private beach? pay.parking? pay."airport shuttle available" - is it? a day before our arrival the hotel sent me a message telling me there is no such service.

Outdoor pool pleasant, although zip-wire and drone activity for photos overhead took the edge off a quiet relaxing time. The ocean views from the room were nice.The lobby was impressive with its fishponds and lighting at night

A double bed for 2 over 65yrs that was stuck into a corner and whoever drew the short straw had to clamber over the other (or out of the end of the bed) to get out at nighttime for the bathroom - this setup is totally unacceptable.The dinner served at the al-a-carte restaurant (Senses) was appalling - a beef curry served had no meat, just gristle and fat disguised by the curry sauce. It was sent back and we chose no alternate so went without. Breakfast was the poorest of all breakfasts we enjoyed throughout Japan. Expensive and catering for families making every opportunity to profiteer in a captive market.The resort charged for extras at every turn. We were expected to purchase a one-off pass to use their indoor pool,The senior staff (management), talked down to the service staff, often rudely and expected them to convey a decision by management to guests. The junior (front facing staff were nonetheless very polite). We tried to get our room changed from the corner-bed double to something more accessible, but needed a very long and exhausting debate with management before they offered a change from night 3 of a 5night stay. They even wanted us to pay extra for it!

The rooms were clean and big, the lobby was nice

The indoor pool was out of order and we were mot informed before getting there, the weather wasn't warm and we were banking on that.We shortened our stay due to that and still did not get a refund for the entire sum.The staff weren't very helpful in the many questions/requests we had.They did not have or offer any luggage service unlike all the other 30 hotels we stayed in at Japan. And they couldn't help me at all.Everything was chargable, even a cup of coffee...

Staff were polite and helpful. Hotel is beautiful.

No air conditioning in the room. So hot I couldn’t sleep all night. Everything was a separate charge and way more expensive than what you get for your money. Food was not good. I wish I had stayed home

Everything! Kid friendly. Lots to do on site. Walkable area outside the hotel. Beautiful views. Lounge access. Is a must have!

Everything was amazing! The food at breakfast, the food at the senses restaurant in the evening, the beach, the beach activities was perfect!! If we had more time we would do every activity at the beach!The pools, the service was perfect. We really recommend the snorkeling tour!

The property was beautiful and clean. It’s much smaller than some of the other resorts so you don’t feel overwhelmed with lots of people around. Pool and beach area was lovely.

No complaints. The lobby bar/lounge hours were a little odd, but that was it.

Clean

The room was very very small, and I had to pay extra to use facilities

The view from the room was fantastic. Also, the gym was well equipped, and again, the view from there was superb.The spa area was really clean

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Nothing to be honest. Just the fishes at the entrance

Cost is far above the standard offered. Limited english speaker. Asked for a manager nobody came after 3 days stay. Hiding charges. No accessibility to sun-beds without purchasing a spa package, ridiculous. Limited Dinner options and nothing really amazing

Cleanliness, variety of activities, proximity to beach, view of sunsets from the hotel and lobby fish.

The time of breakfast changed on our last day without warning so we missed out on an already paid for breakfast before checking out for our flight.

on the beach. large rooms with a child's bed. various proximity to activities and restaurants. Pyjamas provided with slippers and flip flops. Staff were helpful with organising restaurant reservations outside the hotel.

felt somewhat in need of maintenance, painting. No bar in the evening. Restaurant was pricey and food choices limited, more western than Japanese. Additional fees to use the baths and indoor pool and sunloungers which felt a bit much considering the room costs.

What an amazing luxurious resort to stay in. It was well worth every cent. The rooms are spacious with a balcony, and there are many amenities and facilities. The beds are comfortable and the bathroom is gorgeous. There is a zip line, outdoor pool, indoor pool, spa, private beach with free towels, and you can rent several things like jetski's.