Comfort Inn Omihachiman

We booked two twin rooms for four guests via Booking.com, with two guests assigned to each room. However, upon check-in, the hotel staff claimed their system only showed two twin rooms for two guests—one guest per room.Even after we presented our booking confirmation clearly stating four guests, they insisted we pay extra for the additional two guests. They claimed to have verified this with both their system and Booking. The entire process delayed us for nearly an hour. To proceed with check-in, we had no choice but to reluctantly pay the additional charges.We reported the issue to Booking.com and provided both the confirmation screenshot and the receipt. Since our stay on 15 April, we’ve sent two emails and one message via the customer service platform—but to date, we have not received any follow-up.

All the staff I've met throughout my stay were lovely, cheerful, warm and welcoming. The hotel is near the train station, less than 10 minutes of walking. Complimentary drinks are served in the lobby at designated time. The room is really spacious, with enough space to do yoga, if you want to. There is no need to step up to get to the bathroom which is great. While the building is old, it was maintained well and kept clean. I was allowed to check-in earlier than the stated time which was totally unexpected. However, the room was not ready yet due to the clogging problem with the toilet ( reminder to all guests to please please only throw toilet tissue into the toilet ). When I highlighted this to the receptionist, I was quickly assigned another room. You can pick up sleepwear from the lobby.

Only one pillow for single guests but this is quite common in Japan

Hotel was close to the train station. Comfortable bed and heater does its job well. Paid extra for breakfast but food selection wasn't too good

Difficult to control the temperature of water in the shower. Switches from very cold to very hot with just a small movement of the tap

Spacious room and friendly and good service. Breakfast buffet was good. Coin laundry available. There is an ÆON mall nearby.

The bathroom taps were not easy to use, to get the desired water temperature.

Great location and reason room size for stay. Lounge provides hot drinks and water for free and breakfast also free

Breakfast and location is good.

WiFi didn't work properly.

Close proximity to stores and main attractions of Omihachiman. Staff were friendly and accommodating and there is free breakfast offered.

Small size of bed.

Plenty of eateries nearby. Short walking distance to the bus stop and train station.

Place with a older feeling to it

The shower has a dedicated hot and cold water knobNot the worst but a little inconvenient when showering

Decent sized room, comfortable beds, complimentary breakfast

Room was not soundproof and trains could be heard all night long

The hotel has basic of every necessity. Clean and neat. Very convenient there is a aeon nearby and easily access to eatery

Very close to the station. Very spacious room

But also very close to the railways, so you may hear the train (though it didn't disturb my sleep).

Very close to station.

Quite far from the town's center.Weren't able to find standard TV channels, only the video for which you need to pay.

It's a value for money but dated hotel. I was surprised that they provided free breakfast with bread, toast, mushrooms rice, miso soup, yoghurt etc. Well done!

The bathroom needs a bit of scrubbing but it's generally clean. For a one night stay, it is good enough.

The location is near to the train station with many amenities nearby.The room is considerably spacious for the money spent.

Facilities are a little old and cleanliness is not at top grade for Japan standard. I was a little surprised that packing for a quick breakfast is not allowed given that I have to rush for an early train and the breakfast is paid.

Good

Poor western breakfast, crowded, atmosphere.Sanitary equipment is basic and outdated.. Adjusting water temperature was a mess

Great location, spacious room, comfortable bed and I asked for an extra pillow which was no problem. Quite a good breakfast included.

Backs on to the railway tracks and right by the station. The drapes were neither sound nor lightproof, so it was a little noisy trying to get to sleep.

locasion is good.

Cleaning work is bad.cup wasnot cleand.

It was fairly close to the train station. There was a laundry on our floor. There was a nice little free breakfast included.

There was only one pillow… 2 would’ve been better. The decor was a bit dated.

Very convenient locationBreakfast is complimentaryRoom is quite big by usual standard

Right next to train track hence can be a bit noisy at times.