Tahiti Resort

Excellent value for money. The views were good room size good. A few nice restaurants close by. Good value, very popular

There was construction work ongoing all day and night next door to the hotel, which didn't stop completely until around midnight. I didn't find the surrounding area desirable, including the nearby beach which wasn't very clean and the crap reggae that was playing couldn't conceal that it was just a poor beach overall.The pool area was quite nice, although I didn't like the metal stairs to the pool area, felt like you need to be a bit adventurous to climb those strange stairs. I also didn't appreciate the smashed glass that remained uncleaned until I pointed it out.The room was mostly fine, very spacious and comfortable. The fridge was broken so they came to replace that. But I couldn't stay in the room for another day after listening to the construction work constantly.I originally booked 8 nights, but asked to be refunded the remaining 7 nights, so I appreciate that I received this eventually, although the hotel are poor at responding to you via Booking.com.

"The hotel is really nice, with comfortable rooms

"The hotel is really nice, with comfortable rooms and a great pool. However, it's a shame it doesn't have a private beach."

Amazing staff. Breakfast was good with lot of options and beautiful view from the 9th floor. Location is good, in the middle of Duong Dong which is the city centre. I am going to stay here again during my next trip to Phu Quoc

This hotel has everything you need in the perfect location for the beach, shops & restaurant's. The staff are amazing as is the food. This was our second stay here & will be booking our next soon.

That our holiday came to an end.

Nice hotel for that money, good location and near at the brach.

The breakfast room was too small.

I loved the rooms and the pool view. Surprised as hotel upgraded our rooms to pool view.Pool was simply awesome. Breakfast was good although limited.Beach was nearby and walking distanceNice resort!Nice restaurants and beach bars nearby.Checking in was fast.Provided hotel slippers

The hotel surroundings were dirty and unpleasant.Indian restaurant nearby but expensive.Satellite tv was not functioning.Could only watch locall channels but mostly in vietnamese. English movies in vietnamese too and without English subtitles Nearby beach was dirty

Stayed in block B opposite the pool. Our Room was large and comfortable. The bed was also comfortable compared to the usual hard and firm experience.Cleaning staff and Breakfast staff were friendly and gardens well maintained. Breakfast was reasonable for the money.

Noise, Noise and more Noise. If you want a peaceful place to stay this is not for you. If you stay in the Hotel itself it may be better but not in one of the blocks. Firstly the swimming pool is open from 6.00 AM until 8.00PM. The Management do not put any signs up , turn lights off, remove lounger cushions at 8.00pm. People therefore use the pool all night and the Bar often plays horrible pounding music until it closes at 10.00 PM. People drift away and thenThen between 11.00 and 1.00AM loud private parties and fun drinking events take place after guests return from the restaurants ( mostly Russians ). The security guard and other staff are nowhere to be seen or heard.The screaming and laughing is seriously loud and annoying. I complained to the Reception 3 times and they did something on 2 occasions but no one cares otherwise . This attitude allows a small number of people to ruin the holiday for the majority of peaceful guests. This is an issue with the senior management and not the low paid staff.The Block itself has no sounding proofing . The sounds of doors closing vibrate throughout the structure .People walking in the room above sounds like someone is hammering on the ceiling. If you value your nerves and like a good night's rest avoid this hotel at all cost. You will find others mentioning the pool parties and most people stay silent , but I would never return!!!!

The property was in a central location, the pool was nice and refreshing. The beach is an easy 1 minute walk even if it is down an alley way, definitely worth going down there for the sunset and a beach massage. Staff are nice. The breakfast was good but not amazing.

The rooms are dated with hard beds and you will need to bring bug spray for the mosquito’s.

Booked a bungalow by pool but given a very very small room in the hotel. Don't confuse the resort with the hotel when booking. Once sorted the bungalow was spacious and well positioned near lovely pool.Breakfast was excellent and great egg station.

The confusion with our booking and many others had issues on the day. The fridge did not keep anything cold

The people are nice. Service was great. They are nice and accommodating. Close to everywhere. Middle of the island. Loved the vibes of the whole place. THE BREAKFAST BUFFET WAS THE BEST.

One of our room had a bit of a mosquito problem. The other two rooms were fine.

Rude Staff, Sham Hotel , Don’t Book

The hotel checked me into a completely different room type than what I originally booked. I booked the Tahiti Resort pool view room they tried to put me in the Tahiti Hotel which is a separate building and rooms are cheaper there. After insisting for over 1 hour they eventually agreed to check me into the room that I originally booked at the Tahiti Resort. At 18:05 and I was finally assigned to the correct room type that I booked. Upon careful reading of reviews online for both hotels it seems this frequently occurs. I was even told upon check in that I had an ‘upgrade’ from pool view to sea view when in fact I was being checked into a smaller, dirtier, lower quality room at their sister property that has a different nightly rate than what I paid for. Also when we first checked into the incorrect room before we realized we were in the wrong place two cleaners came into the room unannounced to change the bedding. We had been only in the room less than 5 minutes when this happened and had not registered any complaint at that point. So we were checked into a room where the bedding hadn’t even been changed before we entered not to mention this first room had a very strong stench of smoke. There was no attempt at so much as an apology let alone any other attempt to improve the situation. From reading reviews online it seems we are one of the ‘luckier’ ones in the sense that at least our booking wasn’t completely cancelled upon arrival to the accommodation. I wanted to leave the hotel but they refused to give me a refund before I checked in and accommodation options were extremely limited due to the Lunar new year celebrations with most places already fully booked. Do not book this hotel or any from the Tahiti brand if you don’t want to ruin your holiday.

Breakfast was good and the location was good.

Thought we were getting two double beds in the room but it turned out it was a pull out couch or something similar which squeaked every time the person moved on it. The fridge didn't work in our room, we told reception and they said someone would come and fix it but no one came. The rooftop pool had rubbish in it.

Poor

Booked for 7 nights and stayed for one then left. Problems with air-con in the room and unhelpful staff. We asked to change rooms but was told we couldnt. Beach was close by but no seating for hotels guests. We where refused a refund of remaining nights but finally got 50% back. Not a great experience.

Proximity to the Main Street

Customer service was very poor. the reception staff do not answer their phones and the guest have to walk to the reception every time.During checkout, we were asked to wait for 15mins so that they can check the room and clear us from checkout which I think it’s very poor customer experience.

Room by the pool are older style but really lovely clean and comfortable

Breakfast was average but ok

Bad

OUR VACATION WAS RUINED BECAUSE OF THIS GREEDY DODGY HOTELWe booked 6 rooms for 720.000vnd/night through Agoda. Then hotel initiated a cancellation from my end. They then said the price was an error and too low for them. With a sympathy and understanding, we discussed and agreed with new price of 1.100.000vnd/night. However, few days later, Taihiti messaged me again saying this is an error and they have no room for us??? They pushed us to another 3 star but old/rundown/ugly/cheap hotel that looks like a ghost house to me. When I checked google and all booking sites, Taihiti still has availability on those days, but with a way higher price (of course because it’s only 3 weeks till our stay). Looks like they want to cancel us out so they can sell those rooms out for higher price. We are now in limbo with nowhere to stay and only few weeks till our trip. This is so greedy, dodgy, unprofessional, unethical and unfair business conduct. If every business can do this, what planning and booking in advance is for? Agoda was useless, all they did were apology and offered to find another room. If I could, I wish to leave -5* seriously

Bed was okay comfortable

Calling this a breach hotel is a scam, the beach is walking distance but the water is so dirty and the smell horrific. Do not swim there! Garden view is a dump view

Service, food and location were excellent. We had a great time at the resort's swimming pool. Staff at the Tahiti Bar were extremely accommodating. Complimentary breakfast was excellent with a great variety of food. I am definitely coming back.

Wifi signal could be better.

Breakfast chef on egg station, she works very hard. Pool.Nicely manicured gardens, balcony size

No drying rail on balcony, first couple of days no music around bar area, staff sitting smoking. unprofessional in a resort/ Hotel setting.My room stuck on. end of building looking at a road with continuous coaches running engines, rubbish dump across road also. Couldn't run a tab at the bar by the pool, staff always want money before I even got the drink yet staying there for 12 days.. Breakfast finished 9.30, westerners are only coming for breakfast at 9am when on holiday. Probably some cultural expectation training needed.