La Mer Resort, Phú Quốc

My room is in front of the beach, I can see the beach by thraw the curtain.Cleanliness is so soResort is deep deep a bit far from main road in centerResort does not have restaurant to serve meals which is not a good point

Bad

"Would Not Recommend – Disappointing Stay"⭐☆☆☆☆ (1 out of 5)Unfortunately, my stay at Arcadia Phu Quoc Resort was far from what I had hoped. The rooms are very old, and the entire complex is in desperate need of updating.The staff were not helpful, and we encountered serious security concerns—the resort has public access to the beach, which felt unsafe. Our in-room safe was broken, and the bathroom was extremely dated and poorly maintained.Even with discounts, I would strongly advise against staying here. There are far better options on the island. Definitely not recommended.

My stay at Arcadia Hotel was a very pleasant surprise! After reading some previous reviews, I had some concerns, but the reality turned out to be much better than I expected. It’s true that the photos online don’t fully reflect the actual condition of the hotel, but despite that, I was very satisfied. The room was clean, spacious, and well-equipped, and the staff was extremely friendly and helpful. The beautiful beach, peaceful atmosphere, and great location made it a perfect place to relax. An additional advantage is the proximity to local restaurants and shops, making it easy to try local cuisine and do some shopping. I definitely recommend this hotel and am happy with my choice!”

Lovely staff led by Lam. Very good pillows and duvet. Great location.

The cleaning was not very good and never once was the terrase washed down.

View was lovely to the sea but the seawater had a sewer going straight into it a few betters from the resorts

The pictures are very old on booking.com! The whole place is run down and requires upgrading, old furniture all scratched, bathrooms need replaced, painted everywhere, they don’t wash the terraces or floors fails with mops etc etc

Beach access

Cleaning staff stole 60 dollars from my wallet. Help me report this issue

Nice beach location. Large garden. Friendly staff.

Facilities a bit old. We had a problem with the shower. Location right next to a polluted stream.

The staff was AMAZING! They could not have been nicer or more accommodating to my needs. My room was 100 meters from the beach with wide, uninterrupted vistas of the beach and the magical sunsets. It was truly a dream come true to wake up each day enjoying the beauty of the panorama...especially the sunsets.From almost one month of staying there, I came to appreciate and enjoy the Vietnamese people and culture. While seemingly very stoic and conservative at first, they did warm up to me over time and I found them to be sincerely caring and friendly. I am traveling through Southeast Asia currently to find a landing spot for more long-term living. I plan to return to Phu Quoc and hope to stay in the very same room I had at Arcadia for a 3-6 month stay later this year. That is how much I fell in love with the magical environment that is tailor-made for me. Caution: it is not for everyone...but it was perfect for me.

There is no question that the property needs increased maintenance. That said, it was clear from my tour of the surrounding beach front hotels that COVID caused vast destruction to the resort and tourism industry in this area, and they are more slow to recover than say are Thailand or Bali.I saw many beautiful hotels still shuttered...awaiting a more fervent return of tourism. So, I could very much understand where the current economics of the area present major challenges for the proprietors. They may have only 25% of their units rented out at any one time, but have to present a full staff to maintain the property and provide the needed services to its clientele at a minimum level. And that is how I perceive the property being maintained currently. It could use a very large infusion of cash to bring the exterior of the buildings to a more desirable presentation. Hopefully, with a full return of the tourist trade, they will be able to make these important investments down the road.

The location and price for sea view bungalow

Nice view and big room but low quality on management and maintenance.

location

probably to many things to list. When booking, the photos must have been from when it was new and is a huge misrepresentation on the properties current connection. dirty, much damage in the room and facilities. When I mentioned some issues they told me I booked with you and to take it up with you, so I said, ok, l will. when they noticed me taking pictures, they offered me a different room which was ok but a lesser room than the one I booked, when I asked for a refund of the difference they said no. The staff were not friendly and also when I mentioned that the property had all beautiful pictures, the reply was, that’s just for marketing. there are many other things I could say but in my opinion you should delist them from Booking.com as their misrepresentation reflects on you as I expect your platform to be honest in what your marketing for your clients.

nothing at all anymore

I didn’t like anything at all anymore I stay 1 time in that property in 2018 and that property was nice and clean back to then but now after COVID-19 it’s seem like they don’t do any maintenance to the property now its all destroyed and many termite in the bongo low I stayed with my family shower was dirty and the front door was heavy to close and the bathroom door gave me hard time to open it the beach is not clean as used to be back to 2018 and the floor looked all messed up as well I got to used my sandals to walk inside of that bongo low

Place right on the beachThe girl at front desk is very nice and helpful, seems like she did a multiple jobs there :)

Terrible

The room was dirty and stink. Nothing like the picture was describe. We left pretty early since we cant sleep in that dirty room. Totally a scam.

Don't stay here.

Filthy mosquito infested reception area. The overwhelming odor of rotten, moldy wood. Gecko poo on the bed linen. Wardrobe falling off the wall. Dirty bathroom. Ancient towels.

Stay away from this hotel! This hotel was not what was pictured or what I booked and they refused to refund my money. This hotel kept my money and the staff took my key back and I never stayed one night of a 3 night stay.

Stay away from this hotel! This was the worse hotel service I have ever received traveling. Upon arriving to this hotel the initial room was nothing like the pictures (door didn’t close, maintenance was installing lights that were broke, bugs on the floor and all furniture was outdated). The floor had problems and instead of redoing the floor the hotel simply taped over it. They then changed me to a room with the same problems. Everything in the room including the bathroom was extremely dirty (towel racks were falling off the wall). I informed the hotel that the room was not what I booked and requested a refund. The staff couldn’t speak English and asked me to contact Booking.com for a refund. The hotel was sent the request but they refused to refund my money.

location close to the beach

1/dilapidated corridors2/batchroom equipment downgraded /damaged w/o maintainance3/Dirty overall4/Kettle even could not work5/TV: equiped with analog anten cable, could not watch any6/Telephone could not work7/chair at the beach: broken, dirty, unusual

The property is located on the beach. The room was spacious and comfortable and supplied with good clean sheets and towels. Staff were polite and helpful.

The property is a bit run down. It needs some repairs and a coat of paint.

Location and the beach

It would be lovely if we can have breakfast there even though we understand that it's covid time so restaurant would not be able to run at the moment.

Location

They didn’t clean the room properly, cups not washed, door lock had prob, phone was not working, no coffee/tea...very noisy

Great staff

Poor facilities, sands on all over the bed, overpriced, the wooden floor has a lot of depths and holes