Kim Hoa Phu Quoc Resort

The location was superb, as you could walk to pretty much anywhere in Duong Dung. We had a room with an ocean view which is highly recommendable.

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The swimming pool, location and the staff

The bad smell from the drains in the toilets.

Very accommodating and friendly staff. Good location.

Can use a bit of an upgrade to facilities.

Location and own beach was amazing!Stuff was very attentive!Especially Kong ?Breakfast was delicious!Swim pool is big and available 24 hours.

Rooms and furniture is a little old

simple and functional room, great pool on the beach. breakfast was great. top location.helpful staff for booking trips and taxis

pool toilets were a bit dilapidated. no in hotel bar for drinks and snacks, was a bit frustrating.not enough sun loungers on the beach or by the pool for the amount of people staying in hotel

Breakfast was good compared to the overall facility. Very near to the main street-restaurants-shopping area yet far away from the noise. Clean bed covers. Very big and nice pool with 1.6m depth and baby pool as well. Right on the beach. Massage is available on the beach ( not owned by the Resort) Watersports right next to the Resort on beachside. Staff was helpful. Warm water was not in the bathroom but the support staff quickly helped to turn on the valve. Room has very basic facilities and interiors. Pls. choose the right room as room category names are misleading!

The airport pickup was misleading. Message was sent to me as if it was complementary pickup but they charged me even more than the usual taxi. I booked 2 rooms but they were far away from each other. Early check in was promised but could not managed to arrange the rooms due to year end crowd. I stayed there for 5 days and the elevator was dysfunctional for all of my stay. Poor maintenance! The property is big but they need to improve a lot on maintenance- paint was peeling all over the property....stray dogs roaming even in restaurant area. Noise from the corridor enters the rooms. Door need to be soundproof.

Great location on the beach and well located for restaurants and shops etc. front of office managers and electrician/technician helpful in resolving issues. Had 2 rooms and both had to be moved.

Superior room Garden view was view of a building. Had to move room. Aircon didn’t work had to move room until fixed. Lift didn’t work. Flooring tiles broken, electric sockets boarded up nowhere to charge or put in their provided. Broken beach furniture.

Spacious room, nice pool, beach to go down to aswell , nice garden entrance

Rock hard bed and towels like sandpaper, need more beds with matress on the beach breakfast very basic

The staff were so friendly and helpful and the surprise addition of the two dogs on the property made it feel like home as they were gentle and sweet towards the guests.

Great location on the beach and near a bustling area of Duong Dong, nice staff and breakfast

The beds were too stiff, hot water and aircon was faulty.

Nice garden, good swimming pool, easy beach access, safe in room, easy tour booking, very close to main road, advice on where to hike a mountain

Asked for an airport pickup but didn’t get one.

Location of the hotel. We had a beach bungalow which was great

Breakfast was very repetitive bland and boring. Drinks at breakfast were also boring.The decking around the pool wasn't very safe, had broken pieces and the coping stones around the pool edge were very slippy.The pool area itself is in need of a makeover.

The hotel exceeded our expectations and especially the price-quality ratio was excellent. The breakfast was plentiful, but there wasn't much variety. The location is excellent, the center and the market are within walking distance. The beach is clean and suitable for swimming and sunbathing.

The buildings and the general appearance is aging, in need of renovation. The room was cleaned daily, but not very carefully - for example, the trash and sand of the previous residents remained under the beds throughout our stay. Toilet paper was not added, we ended up buying it at the supermarket. The bed's mattress was rock hard, but we managed to sleep somehow, as we didn't have back problems etc. before. There were 5 of us staying in the room, we had to separately ask for a 5th towel, but for example only 4 bottles of water were brought. There were too few blankets and pillows for so many people.The water in the swimming pool looked clear, but when diving you could see how dirty the water was, it also burned the eyes - everything was not quite right.

Really really good location. We had a beach bungalow and it was literally straight on to the beach which had private sunbeds with availability every day. There were plenty bars and restaurants nearby including beach bars. Its half way between the attractions at the south and north of the island. The staff over night were really helpful with the minor issues we had and helped us organise day trips and taxis. The hotel dogs were also great fun!

As in other reviews the hotel is just a bit tired. Broken tiles everywhere, the beach bar never opened which was a shame. Broken equiptment in the room- kettle, needed a lick of paint to cover the cracks on the walls. The mattresses on the bed were terrible. We could feel every spring. This could be a really really nice hotel with just a bit more love.The staff were great except for when we were booking out. They tried to charge us for a missing saucer..... we never used a saucer. In the end we didnt have to pay and they admitted their error but something to watch out for!

Very nice resort. Perfect situatie at the sea, with nice swimmingpool.Personal was very very friendly and helpful.

Only the beach was nice.

I think that there are not enough symbols to describe what is wrong. The furniture is very old and falling apart. There is no bar or restaurant on territory. The staff is not very friendly. There are bars on all the windows and also with shutters. The hotel looks like a prison. The dark shutters cannot be opened, so there is no way to turn on the air conditioning. Breakfasts for 5 days did not change at all and if something ran out, they did not give more - rice, makarony, some fatty scraps that looked like meat, and everything else - a couple of fruits and vegetables. For food, you can only rely on pancakes and omelettes. When we checked into the room, it was dirty and covered in dust; only after asking the reception to clean it, something changed. The air conditioner did not work, but only blew. Behind the walls in all our rooms, a transformer or boiler was humming around 24 hours, so much so that the walls rattled. The door lock kept jamming and it was impossible to open the door from the inside. Hot water kept disappearing. At night - a passage yard. All rooms almost open onto the courtyard where people walk and shout until late at night. The hotel is full of russians. I was choosing between this hotel and a nearby one and I really regret that I chose this one. This. not even worthy of 3*.

Sea view so cool and pool

Every day same breakfasts its bored

The staff were great, location for beach and restaurants was perfect.

We had an issue with a toilet leaking, which they offered a new room for. We declined as it was our last night. We settled our bill , and just in a taxi to leave. The manager decides she wants to check if we owe money (even though engineer's looked the previous) , so made us wait while she inspected. Was the only downside really though. Everyone else was so polite and good to deal with

This is already my third visit here. Although the facilities were misunderstood, I think they are very good for the price.

They made the mistake of paying double. It's been 10 days since my trip and I still haven't received a refund. I raised the issue immediately after the second payment was made, but they told me to wait a month to process it.

Perfect location. Great bungalow. Great pool. Great staff.

Bed and pillows could have been more comfortable. Breakfast was not up to our normal standards. No bacon. No cheese. No variation.