Coral Hotel Phu Quoc

It was fairly cheap so it was great for the price. The staff was nice, they were very helpful with everything.

It wasn't clean for our standards, it had mold on the AC so they gave us another room. I would rate the cleanliness 5/10.

Good location in a quiet, resort-y area, close to a stop of the Vinbus 19 which can take you to the city center for free, close to the beach, and generally peaceful.The main staff guy who seemed to run the place was kind and nice and greeted us every time. He also helped with a motorcycle rental, offered airport pickup service and was generally informative and resourceful.The hotel is good value for money though with many "but-s", see below.

I had booked a month in advance and they still somehow messed up the room for check in on the first night. I try to give the benefit of the doubt when possible - probably an honest mistake, though a bad one still. We were checked into a different room as if it's the correct one - only after I went downstairs to ask did staff tell me it's a mistake and will be remedied the next day.Then they moved us to the correct room which was only half-cleaned. Fridge dirty, under the bed dust and sand, terrace dirty, bathroom dirty. I mean, if you screw up, you try extra hard to please the next day, no? This was unfortunately a common occurrence in the way that room cleaning was never complete, neither of the times we requested during our 25 days there. Trash was frequently forgotten, floor not swiped, terrace never attended to, bathroom only half clean, dust ignored, towels with holes, etc.Talking about housekeeping - what is it with entering the room without knocking??? Absolutely unacceptable even if there is a note requesting cleaning. The standard in the industry is to knock, declare "Housekeeping" and open only after you're certain nobody is inside. Instead, staff here just used their master card to enter without any warning.Then the bathtub - it's smallish, but that's not really the problem - it was broken on arrival. The host promised to call a mechanic to fix the plug but one never came. We ended up using a plastic bag and a ceramic cup to plug it. It is a make-do but in no way meets expectations from a hotel.The internet was very spotty and I ended up going to cafes/hotels nearby to work. One time it was gone for a full day - shit happens, I understand, but proactive notice is expected - I had to ask explicitly for information regarding it.Same thing with that one time the water stopped. No proactive notice - staff shrugged it off like it's not a big deal and that we should go wash in the showers near the pool.

The hotel is clean, the staff is friendly, only 500m from the beach and the night market. Mr. Ngoc is very enthusiastic, taking us around the beach by tuk tuk for free. Thank you hotel for giving us a great vacation. I will come back!

Friendly and enthusiastic thank you.

Great hotel, super cute staff, ready to help at any time, the hotel is 500m from Longbeach beach, there is a free tuk tuk to the beach, 5 minutes walk and relax, 500m from the night market, there is a nice swimming pool, thank you hotel staff for giving us a very comfortable stay like at home, I will come back, thanks you!

very good breakfast with great Pho!

Nothing to like. Hotel doesn't exist.

It's not even exists now. The owners of hotel were charged and this hotel doesn't serve under this name anymore.

The service is impeccable, the room is very comfortable, the staff is friendly and willing to always help

Clean room and friendly reception

The kindless of the owners

The hotel has no more food service

Bad service

Bad

Bad

Exceptional

Disappointing

Superb

Exceptional