Muong Thanh Holiday Hoi An Hotel

Location and view

Mold in the shower. Doors didn’t work properly. The fridge was not working. Was told it would be replaced. Didn’t happen.

For the price, USD --, it was a very good deal, the hotel is located within walking distance to the beach and an easy cab ride to the center of Hoi An. Just don't expect much from the breakfast that is included with the room.

Location

it was very quiet, close to the beach and the pool was so nice

we had a lot of problems with the jacuzzi in our suite, which was the whole point of our booking :) the staff was not very welcoming or service oriented. also on booking they claim that they speak english here and that is false. we struggled a lot with communication. the breakfast was nothing to brag about and there was no atmosphere at the hotel! it felt like an abandoned hotel. for some reason the laundry service was ridiculously expensive..? we didn’t like our stay that much and the hotel has a lot to work on.

The staff were nice.

Booked 2 rooms but neither rooms had any hot water even though we raised this matter daily. No hand soap, had to use tubes of shower gel, no bedside lights and neither safes in the rooms were working. My safe was repaired after 2 days. Meant to stay for 8 nights but left after 4 nights. We stayed in Hanoi, Ningh Bingh, Vue and Hoi An. This by far was the most expensive hotel that lacked the basic facilities expected of a hotel. We stayed in much cheaper and more basic hotels in Vietnam which excelled in our expectations. The staff were nice but overall our stay at the Mount Thanh was very disappointing. Still waiting for Booking.com to answer my last 3 messages I sent regarding our stay.

Says it has a bar but doesn't really. It's never staffed and there is no atmosphere

Lack of proper bar

We had an amazing stay at this hotel and I’d love to share our experience!First of all, I must say this was an incredibly positive experience. The hotel staff were exceptionally polite and always ready to assist with anything we needed. My husband and I have been in Vietnam for three months, and this was by far the best service and guest care we’ve encountered.A special thanks to the lovely chefs and restaurant staff! While the breakfast menu is 90% traditional Vietnamese cuisine (with a small selection of vegetables, omelets, and bread), which might not entirely suit European tourists, they went out of their way to offer bacon and sweets every morning, which we thoroughly enjoyed. The personal touch they provided really stood out.A huge thank you also to the wonderful ladies at reception. We experienced an issue with the internet in our room, and after calling reception to report it, a technician arrived within five minutes to fix the problem. Their efficiency and attentiveness were truly impressive.The hotel’s location is also worth mentioning. You can easily get to the beautiful city of Hoi An for just 100,000 VND, directly to the city center—a fantastic perk!One minor downside, however, was the slow internet. For someone like me who works online, it was a significant inconvenience and forced us to delay our plans for a week.Overall, we had a fantastic stay and would highly recommend this hotel, especially for the exceptional service and attention to detail. Thank you to the entire team for making our time so enjoyable!

We had an amazing stay at this hotel and I’d love to share our experience!First of all, I must say this was an incredibly positive experience. The hotel staff were exceptionally polite and always ready to assist with anything we needed. My husband and I have been in Vietnam for three months, and this was by far the best service and guest care we’ve encountered.A special thanks to the lovely chefs and restaurant staff! While the breakfast menu is 90% traditional Vietnamese cuisine (with a small selection of vegetables, omelets, and bread), which might not entirely suit European tourists, they went out of their way to offer bacon and sweets every morning, which we thoroughly enjoyed. The personal touch they provided really stood out.A huge thank you also to the wonderful ladies at reception. We experienced an issue with the internet in our room, and after calling reception to report it, a technician arrived within five minutes to fix the problem. Their efficiency and attentiveness were truly impressive.The hotel’s location is also worth mentioning. You can easily get to the beautiful city of Hoi An for just 100,000 VND, directly to the city center—a fantastic perk!One minor downside, however, was the slow internet. For someone like me who works online, it was a significant inconvenience and forced us to delay our plans for a week.Overall, we had a fantastic stay and would highly recommend this hotel, especially for the exceptional service and attention to detail. Thank you to the entire team for making our time so enjoyable!

The hotel was so clean and the staff were so lovely and friendly. They greeted us each time we left and each time we returned. The breakfast was fantastic and the chef was so sure our requests were met, when asked if there is anything we would like. He came to our table each morning for a chat and to make sure we were happy. Cu, the Events manager, stopped and chatted each time he saw us, and took interest in our day. The room was an amazing size and so comfortable. We were right across the street from a lovely beach and enjoyed a sunrise swim, and the pool was lovely and refreshing. It is quite a distance from Old Hoi An town, but catching a grab is easy and only 80-100K. Would definately stay there again!

It was a little quiet, a little more atmosphere would've been nice.

I was not well, but we had a big room with seperate lounge which made it a little eaiser.

The TV options, not much options for westerners. Seeing 2 cockroach's, one in the room and one outside our door.

The location is just perfect. The staff were very friendly and helpful especially Thao. Had an amazing 3 nights there.

Excellent breakfast buffet, the hotel caters to tourists groups, large bus loads of tourists. Nice pool.

The bathroom facilities were not ideal for seniors or anyone who may have any physical disabilities. You have to climb into and out a high bathtub and hope you don’t slip. There is only a partial glass and a partial shower curtain to prevent water splash. It is poorly designed and water leaks onto the floor.

Overall, this hotel is a little gem. The pool is fantastic. Just a walk across the road and there is the beach breakfast well I don’t know where to start. There’s so much to pick from and very delicious.

I liked everything

Good location near the beach, breakfast buffet with a nice variety of food.The massage therapist Ha was also very good!

There was initially an inconvenience in the room, but the staff was kind and professional in solving it.

Got what we paid for but unfortunately won’t stay again.

The bed for me was extremely hard and even though the staff tried to fix, it didn’t help. Their English communication was terrible and really only catered for the Taiwanese/Korean.The food in the restaurant was terrible and breakfast was equally as bad. Our stay had breakfast included but after the first morning, we ate out.

Location was fine

More coffee and tea choices There was one day breakfast was from a menu and no choice for western guests

I absolutely loved my stay at this hotel! The service was exceptional, and all the employees went above and beyond to make my experience unforgettable. I would highly recommend this hotel to anyone looking for a fantastic getaway.The breakfast provided caters well to Western tastes, ensuring a satisfying start to the day. The pool is also very comfortable, allowing you to enjoy a refreshing swim. Furthermore, there are additional facilities such as a ping pong table and billiard table, which provide entertainment options for those looking for a little fun. The lobby is spacious and provides a great area for waiting and relaxing.Considering the price and the level of service offered, this hotel is truly a perfect match. I highly recommend it for families, as it provides a comfortable and enjoyable stay. Moreover, the hotel's location is convenient, as it is not too far from the old city. A quick and reasonably priced Grab ride, costing around 100K dongs each way, will easily take you there.Overall, the hotel offers a fantastic beach, great amenities, and an excellent price-to-service ratio, making it an ideal choice for families or anyone looking for a memorable stay in the area.

I did notice a couple of areas that could use a little improvement. Firstly, I would like to suggest fixing the swing in the swimming pool. While it looked nice, it wasn't bolted properly, which could potentially be a hazard for users. I simply wanted to bring this to the attention of the hotel management so they could address. Additionally, I noticed that the lobby could benefit from having air conditioning for a more comfortable welcome. Alternatively, having some industrial-rated fans to circulate air would also be a great solution. These are just small improvements that can easily be addressed by the hotel.Please bear in mind that these suggestions should not deter you from staying at this incredible hotel. They are minor details that I believe can be easily fixed, and I regret not having had the opportunity to share them directly with the managers during my stay.Overall, I had a fantastic time at this hotel, and I can't wait to return. The wonderful service and helpful employees truly made my stay memorable. I highly encourage others to experience the exceptional qualities of this hotel, while keeping in mind these minor suggestions for improvement.

My favorite hotel in Cua Dai Beach for quite a few years, very clean with room serviced every day, restaurant staff are attentive to every request and they serve delicious breakfast's. The pool was sparkling clean and fresh beach towels provided whenever you needed. I really enjoyed my morning walk and swim at the beach each day just across from the Moung Thanh. Thanks to my good friend C U Tran for all your excellent service. Returning again in August 2023.

Staff name Quy was a great guy, he provided excellent customer service. He helped to transport us to the city centre and back to the hotel. Very friendly and professional.

Maintainance job is being implemented during our stay. The noise is a bit uncomfortable.

everything. Close to some good family seafood restuarants and it was away from the hustle and bustle of Hoi An town so it was quiet of a night. The staff were very helpful and friendly. Great breakfasts.

Some renovations were ocurring during our stay which would be finished now. The hotel offered us a room change on account of the noise which was good.