Wafaifo Resort Hoi An

Staff

Great room, clean property and a very nice and helpful staff, one of the best gyms I’ve seen in a hotel and we liked the spa

Not much in the surrounding area of the property, but nice that it is back a bit from the night life and noise

Great staff and great rooms large and open

Gym needs more equipment

Breakfast was great! Western options were available. The pool was always the right temperature.

From the moment the doors were opened for us, we were greeted by Nguyet who treated like VIP’S! After she checked us in, she personally escorted us to our room. The bed and pillows were a little too hard for my wife who suffers from very bad arthritis. Within two minutes there was a housekeeper with a choice of three different pillows! They also added a topper to the mattress which made it much more comfortable for my wife. The linens were 100% cotton and the bathroom towels were large, luxurious and pristine. After unpacking, we set out for the magnificent pool. We really appreciated the size and cleanliness of the salt water pool. The fact that it is made of marble and not tile with grout truly impressed us. The amount of sun beds was plentiful and the towels large and comfortable. There were always enough sun beds for everyone and the pool attendant, Long, gave us great service!The breakfast buffet was one of the best we have ever experienced and we have stayed in many five star hotels around the world. The quality of the food was outstanding, and the breads made in house, were excellent! This was the first good bread we had in Vietnam. Our compliments to the chef! Van and her dining team were phenomenal! Everyone addressed us by our first names, which was very impressive! They knew the tea that my wife liked and made it for her as soon as we walked in every morning. The coffee was the best I have had in Vietnam. I would like to give a special shoutout to Lucia in the dining room who treated us like family. She made our stay so much more enjoyable. Also would like to commend Flower and Lien. I wish I knew everyone’s names so I could mention them! Dinner in the dining room was superb. There was an area of dark seating which made it so much more comfortable for us. We really appreciated this!Everyone at reception was outstanding! A particular shout out goes to Lanh. She helped us tremendously, adding a bag onto our flight!

Property was a conveniently short walk to the Old Town where a lot of feature activities of Hoi An take place like the river cruise, lantern displays, etc. Staff are always ready to help. Rooms are elegantly decorated and very comfortable.

Nothing, every aspect was excellent.

Everything! The staff were amazing, the facilities clean and well appointed. The Spa was beautiful. The breakfasts were outstanding. The pool is such an oasis! Perfect location - 10 min walk to Old Town.

We liked everything!

For my family, EVERYTHING IS PERFECT!!!! All the staffs are very friendly, the service is very good, the room is clean, the service is available all day, the restaurant is great for both breakfast and the special thing is the Smash Beef Burger ???

Nothing Nothing Nothing

Loved our stay. Very clean and modern room and bathroom which was stocked with everything we needed. Lots of pool loungers. Great gym facilities. Breakfast was amazing with lots of variety. Staff were friendly, even packed us a take away breakfast as we had a 4am check out to catch a flight.

Bed was slightly hard but got use to it after night 1. Pool temperature could’ve been colder. It was really hot in Hoi An so was hoping for a fresh/cold plunge but the water was quite warm.

This is a new property. Rooms were attractive and very comfortable; the breakfast buffet was beyond impressive. The staff is friendly and very welcoming. (We all loved Anh who works at the front desk and Nuc in the restaurant). The pool is gorgeous and very big. There’s a kids club, a spa and other amenities. We hated to leave.

Nothing. The only suggestion is to have more directional signage.

Everything… from the fantastic greeting upon arrival at reception through to the breakfast team, the bar staff and the housekeeping team all of them are a credit to the hotel. The hotel manager took time to talk to all the guests and this was much appreciated.

The hotel, the location and its facilities are first class, and I really enjoyed attending the spa for some pampering. The staff and hotel manager were so welcoming and helpful. We will definitely be back.

EVERYTHING!!!!!! The staff cannot do enough for you and are so genuinely wanting to make your stay AMAZING ? The facilities are 1st class and spotlessly clean . The food is delicious and the coffee is so so great . Extremely comfortable beds and the room decor is so gorgeous you won’t want to leave . There are little personal touches everywhere and if they don’t have it ( highly unlikely ) then you only have to ask ?. The breakfast buffet is fabulous and delicious with so much variety . They have a private Cinema on the grounds which was so much fun , an amazing pool and a cafe that is open until 11pm for anyone having trouble with time differences . Special mention to Huong who looked after both of us as we arrived extremely unwell from Hanoi . I’m pretty sure I didn’t open a door myself the whole time ❤️ . The pillows are superb and we slept so well . Honestly we are very well travelled and have not come across a resort that we genuinely didn’t want to leave , until now ?. Thanks so much for making our stay the most memorable ever !

Everything was perfect

Not enough fruit selection for breakfast

Excellent staff really helpful, heated pool

Nice new resort.

Loved everything about it. Felt very at home and relaxed.

The only small thing was that the mattress was a bit hard and not entirely comfortable.

Exceptional