Le Pavillon Hoi An Gallery Hotel Spa

The location was exactly what I was looking for, and the layout and size of the rooms were excellent.

In short, the breakfast was disappointing. The local products, though promising, were underutilized and not well preserved, and the baked goods were of notably poor quality. Unfortunately, I chose not to eat it, as it did not meet an acceptable standard

Property is located far enough from the crowds but close enough to walk and enjoy everything. Breakfast staff was excellent, Linda was a nice smile every morning and I felt at home.

Upon checkout I was slightly disappointed that I was charged for the plastic shampoo bottle that had a crack in it and leaked . It was replaced but I hardly think it was charge worthy. Also on the last evening I some how lost my card key for my room and I was charged 159,000 vnd for that too. Other than that I had a great 13 day stay .

The breakfast was an excelent buffet and de attention of personal too.The ubication si excelent. Near of beautiful places

location was great close to everything, room was ok, looked bigger online then what it was, but had everything we needed in it, staff were great and very helpful.

Do not stay in room 418, as it is right under the dinning room and we got woken up from anywhere from 4-45am onwards with the nosie from up there. How ever they will offer to move you

super clean and everything was brand new and the staff was very helpful

Nice staff and facilities

Stay in Room 418, noise from upstairs restaurant starting from 6:30am when people moving the chair

Bad

Too far from the old town more than 15 minutes walkHotel looks so oldBreakfast buffet was so bad, foods turned smelly and taste sour, makes me feel stomachache

Was clean

My 3 year old son stayed for 3 nights and every night the noise was so loud from other guests. And even though we were the 4th floor it felt like we were ground floor right next to a busy road. We told the staff of the noise and they said they had 2 large groups and were fully booked.

The staff was really helpful and the service was exceptional. They answered any requests we have to the best of best abilities and the delivery was much more than what we expected. The front desk actually remembers me by the name and that shows a lot on the effort the staff put in in their work.

The breakfast could have been much better. The premier deluxe room that came with a bathtub was quite disappointing because of how the toilet has been designed. With the bathtub in the way, it's hard to shower without making the whole place wet. We managed to change to a deluxe room with a proper rain shower which was so much better.

This is a lovely hotel. The room was beautiful, bed was comfy, restaurant was fabulous.

It smelled like a smoking room and it was a bit noisy in the morning with nearby construction.

location was great !

I think some staff has to be safe in early morning talking in hallways. they can be loud and sound echos on the tile.

Reasonably close to the old centre.Good value, with ok breakfast ... mostly cold food.A not very memorable hotel.

Time to fix the toaster guys.

Hotel was well situated, clean and comfortable. Staff were very friendly and helpful.

Very minor things but safe in room did not work, not that we mentioned it to staff. Pool left a little to be desired (photo represents it better than reality) still clean and nice enough.

Property is clean and staff are very friendly. location near the ancient town within walking distance. Highly recommended!

There is no holder for shower gel and shampoo. There is also no hook in the toilet. There is no where you can hang your bathrobe and/or clothing.

The rooms was spacious, clean and comfortable. The pool was very nice, although it was between buildings. The location was great for what we wanted - close to the centre, but also easy access to the beach by motorbike.

The staff was nice and tried to help, but their English was surprisingly limited. Breakfast was poor. Not a lot of options and most of the things was not fresh - the pastries were dry, the yogurt was clearly expired and the fruit had little mosquito flying around it. This really damaged the whole experience.

room clean,good facilities, comfortable

bathroom don’t have hangers

Newly decorated, stylish rooms. Good location - slightly more out of the way, and a bit quieter. Friendly staff.

Complete lack of plug sockets in the room. Just one hidden behind a mirror - not v useful!

The perfect location just on the edge of town; plenty to see on the short walk in and then the spectacular river front o

Big spacious rooms the staff did their best to make our stay comfortable and looked after us very well. Perfect location short walk to ancient town

Great hotel, with very welcoming staff. The room was stunning and the bed was one of the comfiest I have ever slept in.

The breakfast was a little limited and the hotel is a bit out of the centre so you need a taxi to get there, this isn't really a big issue when the hotel can arrange this and taxis are cheap however.