Haad Yao Bayview Resort & Spa - SHA plus Certified

Hotel taxi is extremely rude!! Took him over 3 hours to take us for what should have been a 30 min ride and we almost missed our ferry. We asked for a refund to find another driver and he refused. We tried to talk to the manager,Will not stay here again.

Had a really good time. Staff were nice, helped us with everything we needed, the room was always cleaned and the location us great if you seek a relaxing spot with the option of renting bikes on the hotel resort. Thanks guysIn the photo: view from the room

The only problem was the bathroom that couldve looked a bit better but its not a big deal. Worth it.

Amazing beach view with great prices and not too far from the places you'll want to go

Rooms are outdated and need better maintenance. Breakfast quality is not good.

The hotel is beautiful with great views and near the beach. But staff are not very polite. When we arrived to do are check in, two ladies at the receptionist shouted at us when we where checking in. They where very rude, they got upset when I asked to see where my location of my room was and shouted at pointing at the location. When we got to are room the room seem occupied, bed wasn't made, privated shampoo and toothbrush in restroom, empty bottle of wine on nightstand. So I return to receptionist to ask if the room was still occupied, they where upsted again and scream that it will be cleaned. I feel bad for the two lady's they probably had a hard day, I think they should be a little more understanding with the guest. Overall the hotel is beautiful. P.s travel light no elevator and five floors.

I eat a vegan diet and there was usually nothing on the buffet breakfast for me. But they made me special food for breakfast, that was very impressive. The facility itself is very pretty, and it's great being on the beach. Beach. Everything was very easy, just leave your laundry and pick it up later.

I had booked 2 weeks in a Ocean view room, but when I got there they said there was a screw up and I promised me my Ocean view room in two days, but then The night before I was finally supposed to get the Ocean view room they said it wouldn't be available for three more days. Then the night before it was supposed to be available they tried to tell me it wouldn't be available for a couple of more days and I protested and they put me in the Ocean view room. I met two other people that this had happened to. I suspect that what they do is channel people who had booked an Ocean view room into the more plentiful standard rooms and then rent out the ocean view rooms so they are able to keep the standard rooms full. They did refund the difference. To be clear, I have no proof that this is their reason, but it seems awfully coincidental that this happened to three different people who had booked an ocean view room. One man told me that he simply refused to accept anything other than an Ocean view room when they said there was not one available and by magic one became available.

Stay away!!! Awful place!the location next to the beach this is the only positive thing in this place. And there are many other places with good location. Check them don’t come here! I didn’t read the reviews and that’s was my biggest mistake. I had the worst time ever there. And escaped to another place.The rooms are far from being similar to the pictures, no hot water in the shower No stream of waterMattress is stiff as stoneRoom is stinkyAnd the worst part is the stuff.The manager of the place Roselia she literally treated me so badly. She must quit this jobs she hates it. And she is mean.I came after long journey from USAnd waited 20 minutes with out no one to even say hi or what’s going on After, they told the don’t get booking invitationand eventually gave me other room and then what I payed for .And I had to go back to this frustrating process to get what I paid for.After really unpleasant interaction they changed my room and 15 minutes after I was already unpacked my stuff they knocked on the door and told me I need to leave for other room. The food is badI Don’t even realize yet how bad was this experience.No words left

Everything

The only thing good about this place is the beach were it’s located. It’s very long and has lots of good restaurants.

When we arrived the room wasn’t even cleaned, and when they eventually cleaned the room, the towels were dirty. The breakfast was not good and the staff was rude from the beginning of our stay.

The beach is very pretty.

Oh my god where do I even start?? When we arrived at reception we were ignored for ages by two women who were trying to look busy. We had two nights booked, only to be told that they had overbooked for the first night of our stay. The staff did not seem bothered, and did not try to help us find anywhere else to stay. While they did offer us a bed in the staff dorm for the first night of our stay, we felt uncomfortable sharing such close quarters with strangers. After finding alternative accomodation, I called to double check that our reservation would still be valid for the second night. The woman who answered the phone sounded high as a kite, just kept saying "yeeeaaahhh..." over and over again, didn't fill me with confidence. The next morning we went back, and luckily the room was ready. It's a good job we are relatively young and able-bodied, as the room was up a very steep hill and lots of stairs, next to what I think is a car park. Lots of very loud motorbike engines early in the morning! Our room was on the end of a row, we had to squeeze past some overgrown plants and the tiling on the floor outside was very cracked and sharp. The room itself was ok, not amazing but it had a bed and air con. The walls had a few squashed mosquitoes on them. We had lunch in the hotel restaurant, the food was nice when it arrived, though one of us had long finished their food by the time the rest of us got a meal. Very slow service even by Thailand's relaxed standards. We paid at the bar in the end as all the staff seemed to have disappeared. When we left the next day, we asked reception to book us a taxi to our next destination, they asked for 1250 THB to haad rin, which is expensive compared to other long-ish journeys we had taken. When one of our group quibbled over the price, the woman at the desk said "ok fine no taxi" and turned her back to us. At this point we didn't care, we just wanted to get out of there. Overall, TERRIBLE hotel.

don’t book this place please!

Once upon a time there was this lovely resort…When you arrive at the resort from a certain safe distance you think this is so lovely. But then after speaking to the lovely lady (not!!) behind the reception reality kicks in. This lady is extremely grumpy. There was no excuse whatsoever from there side. Apparently we were overbooked she said. At first she was telling us there was something wrong with my creditcard and that they couldn’t charge my creditcard. Which is weird because everything is working fine. This was an absolute lie. The only option they gave us was sleeping in a dorm or one of there guests houses because all the other options were fully booked. We had a terrible night sleep at this place. It was extremely moldy, and electricity was not working properly. The next day we could finally check in at the resort and go to our superior bungalow with sea view. We definitely had sea view, no doubt about that. But the superior part was missing completely. Also it was not even a bungalow. We had no privacy at all. I can go in to extreme bad details about the room and the resort, but just believe me if I say this. It’s way overpriced for what you get. It’s not maintained at all for many years. From the bottom of my heart, please don’t spend your money here, you will certainly regret it! This place has two options, either they shut it down and completely renovate the resort, or they have to lower the prices drastically. And the staff needs to be replaced, or work wise they somehow need to find joy again.

Very frustrating experience.

Don´t use your credit card to reserve rooms here. The lady at the front desk (Ole) double-charged my credit card without authorization, confirmed the fact that they did so, promised to refund the sum and I then never did - even after several reminders. Even Booking.com appears to have given up communicating with the hotel and went silent on the matter. Looks like I now have to contact my credit card company to get a refund. This place is run down and has dishonest management. Avoid at all costs. If the hotel does resolve this matter, I will update this review.

The room was great, very comfortable, next to the beach. The view was great. The breakfast is great for that money. Restoran is good too.Pool was clean. Beach not too crowded.They have bunch of other services, such as laundry, taxi, water activities, rent-a-car/bike.The woman from the reception was so friendly and helpful. Big up for her

The room could be more clean. Even though they have daily cleaning service, they never clean the windows and the floor in the bathroom wasn't that clean (even a bit smelly)

Do not stay here.

Tried to cancel booking more than a week in advance and was ignored by staff. Hotel double booked room and wanted to relocate to another property.

new water everyday

the stuff could be nicer. one of the members was really insisting me to pay the breakfast while I was eating there everyday and staying for 8 days. I said I will pay after eating (he catches me while the food on my mouth) and he said you must pay Now) . anyways was all good besides the attention wasnt stunning also at the reception it seems when you ask something that you are bothering them

very well located! good beach, nice restaurants etc

The room I stayed in had a wonderful view over the sea. The bed was exceptionally comfortable and the room was spacious.

It sounds petty but the music played in the evenings was dreadful. Maybe it was a way of getting the restaurant and bar closed by 10pm!

it was a nice view of the beach that’s it.

When I arrived at bay view and tried to check into my room they said they didn’t have any proof of my booking and that they had already re sold my semi private pool villa. Almost accusing me of not booking it properly or I booked it too late, but I had booked & paid for it via booking.com 4 months prior to my stay. They even sent me an email and message a few days prior to my arrival, so they definitely knew I was arriving. They said they was now fully booked and told me that I could have a refund and try to find other accommodation on the island on the day of the full moon party when 99% of the accommodation on the island was also fully booked/over priced. After getting a taxi an hour in the heat to even get to the accommodation. I refused and stood my ground and miraculously they came up with a room for me, so much for being fully booked.I was put into a room that was no where near as nice or expensive as the room I had booked. I am still waiting on a refund for the difference.after the first night out of two I was then told I had to move out of my not so nice room and was finally moved over to the room I originally booked, at that point I was over it and just wanted to stay where I was, but was told this was not possible and I had to move. So I packed up all my stuff and went to reception hoping to just have a quick turn around and get the new keys to my room I should have been in from the start. I was then told my new room isn’t ready, so I asked to go back to my old room as at the time a storm had come in and it was raining hard. I waited 2 hours to then get into my new room.

Big, clean rooms, very basic but you get what you pay for. Helpful staff

Shower was bad, had to hold to it

Disappointing

staff were rude, very slow service, they all try do 101 things and mess things up

it looked nice enough, the pool area was pretty. shame they have there booking system is insufficient.

I didn’t get to stay at the property as they had way over booked, even tho I messaged ahead the day before to double check I was told after keeping me waiting at reception for 3 hours. I felt for the lady at reception she had a lot to deal with but she could have been more direct instead of wasting peoples time. I slept on the beach as there was no where else to go! As a female solo traveler this isn’t good practice. I’m still waiting for my refund she promised as it stands!

We were upgraded to a room with a seaview after our 1st night there. The seaview room was beautiful and this room was 5 star compared to the 1st rooms we were given

Staff didn't greet us and all looked like being at work was a chore.