juSTa Luxe Sajjangarh Resort & Spa Udaipur

Very poor

The Room and the hotel was not upto the mark as per the price of the room......the service was not good....i have requerst for special request..they havent fulfill it....food was not good....the air conditoned of the room was getting off again and again ... i have paid 15000 rs...but it was not worth it....

I really like the location, staff was helpful and also they are kind enough to upgrade us to bigger room because we are 3 people staying in that. Also one of the great thing about the property is view. It has very pretty view of sajjangarh fort.

What I do not like about the property is sometimes room service is very late and sometimes they forget about the anything we called on service. We have to call twice 2 times to get water. The other thing I don’t like about them is food. Few food items was yummy. But most of them is cold in the serving station, some food items are empty. And also taste of few food items was not that great. We had breakfast on other 5 star property as well , in comparison of them the no of items I fee is less and cold. Third thing I don’t like about the property is as stated it is 5 star hotel. But staying there doesn’t feel like it. I had better experience in 4 star hotels. Everything is so slow and silent. The way you feel to be treated in a 5 star property is not there. Which feel like little over rated in that field.

Just finished a 3 night stay here with my 2 kids. There were pros and cons. The suite rooms were big and had amazing views and 2 full bathrooms. They accommodated our extra bed request easily. One of the showers had drain issues and it took 3 tries to communicate this before they sent the right person up (first one came up with an iron!).The food service was not very good even though the food was good. Breakfast opens at 7am but they don’t have any of the hot items out until you beg for them and the first day they came at 8am and the second at 820am. Why advertise 7am breakfast if all you have out is fruit and pastries? Also the first day, they said they would send food to our room at certain times and I had to call several times to get it, and it was delayed by 45 minutes. The last day, I had communicated with the front desk that they would make us a packed breakfast due to an early flight, by 530am. When we got down at 6am, nothing was ready. When the front desk person asked the kitchen staff, it seemed they had forgotten. I asked for just some bananas and the kitchen staff person said they had them and then just stood there without moving so we left without food. The people who help with food service don’t understand English so they often brought me the wrong thing. It seems like a basic thing that a 5 star hotel should have customer facing staff who speak English. The worst thing is that at 11pm on the night before we left, they rang our room bell and room service was there though I hadn’t ordered. I’m lucky I got there fast and my kids didn’t wake up, but how do you not get a room number correct so late for room service.If it weren’t for the restaurant service, this hotel would be good but that service was pretty lacking overall.

Property is good the mattresses was too spongy and spoiled day 1 next day they put harder oneBetter instruct for harder mattresses

Food is good staff is good well trained

The staff at Justa Sajjangarh left no stone unturned in ensuring our experience was exceptional. Their warmth and attentiveness made us feel really comfortable. Their professionalism, coupled with their friendly demeanor, created an atmosphere of comfort and ease.The hotel was not only spacious but also impeccably clean. The attention to detail was evident in every corner, from the tasteful decor to the well-maintained facilities. It was evident that the hotel took pride in providing its guests with a pristine and inviting environment to unwind in.We were pleased with the facilities available at the hotel, with the pool and spa. We enjoyed lovely massages during our stay. We also really enjoyed the meals at the restaurant. Breakfast included a broad variety of dishes to cater to everyone’s needs and the restaurant team were more than happy to have to fresh dishes made. The taste of the food, particularly the Indian and tandoor dishes was top notch and did not disappoint

Worst hospitality, rude staff, third grade hotel

all useess, staff, food, facilities, behaviour

Location is good

Cleanliness is not up to the mark....swimming pool has lot of debries....its a 5 star hotel but standard is may be of 3 stars....if anyone wants to take 5 star hotel experience then please don't book this.

Rooms are bigger

They asked us for advance payment instead we have guaranteed the credit card at booking. And property was not up to the mark.

Rooms are bigger

They cheated us.When we booked room on this app they are showing bathtub in room but no bathtub was in room.And they also asked for advance payment which was not in condition for booking.

Good location.

Very slow service, basic amenities missing like car cleaning, concierge. Overall, the stay felt more like self-service

The room was very big with a fabulous picture window overlooking the village below and the moon Palace on the mountain opposite

Location

No cleanliness throughout the stay for toilet. room size was small. Not as mentioned in the site. swimming pool was not temperature controlled.

Food , ambience and staff service.

Location accessibility

Room sizes

location and Approach road is pathetic

nice location

did not us ethe card on file. also the room was just okay for the price.

you are great with little less extra charges

it is too costly to have food & drink at bar or resto

Very good staff and hygienic property.Value for money

Outstanding

Away from town

The location of the hotel is awesome, mountain clad with clouds surrounding the hotel . A good place to stay during monsoon especially.

Not specific

Overcharged.. food not delicious

I didnt like it at all