Clouds Valley Leisure Hotel

We didn't opt for breakfast.

The bed was too soft to be comfortable. We found to get hot water lot of water needs to be wasted which we didn't like.We also faced some trouble in getting hot water. However it was resolved. I appreciate their helping attitude in resolving the issue.

break fast was excellent, location is very good

no body was able to assist for check out

Decent size room with large comfortable bed.

I don't think they should be charging extra for their so-called 'valley view' rooms. The view is really not that great! On the pricey size (by Indian standards) for the quality on offer. Bathroom smeled a bit mouldy.

The first impression, the staffs at front desk Jacinda and Aravindan did a great job, good customer service

In room dining

Good location and neat and clean rooms

The restaurant staffs attitude are not acceptable. As everyone who is paying the amount to book a 3 star hotel room and staying there will always know about the property’s policies, including if they have paid the room with or without complimentary breakfast and also the lunch and dinner are not included in the room booking amount and it will be an additional charge at the end of checkout. But the staffs in restaurant is following us in the lunch and dinner time for all the days repeating the same as the lunch and dinner is not free and will be charged with so and so amount for buffet etc…which is very irritating as we are there to have some food peacefully. We have stayed there for 3 days and it’s the same communication they delivered every time we went to have food in the restaurant. This is not at all a good manners for serving customers and not acceptable when it comes to a star hotel. We have stayed in more luxurious and very average hotels earlier but not had an experience like this in case of food, so this is a very poor service in clouds valley restaurant as they are stating its a 3star hotel but not have the minimum service in restaurants. I suggest the rooms are neat and clean but not go to the Clouds valley restaurants as they will treat you like homeless in case of food.

Room service is goodSecurity is good

Reception staff attitude is not good

Rooms, location of the hotel

Staffs, not supportive

Located in old munnar and hence shop & other facilities around would be much hassle-free..But the purpose of visiting is to spend leisure time comfortably and hence this is not at all suitable for someone who wants to spend their holidays in Munnar.

The hotel as well as booking.com claims this property as a resort with 4 star facilities. But in reality it is like a well maintained lodging facility. This is suitable only for those who just want a place to sleep. This is just a lodge facility and nothing more...Toilets were stenchy and not maintained well.

Nothing to mention

not clean , price is too much with no facilities

location was good

not as advertisedbad smell from the toiletnoisy at nightshould be re-rated to 3 star onlyhad to change the hotel after staying one night due to the smell and also the bed wasn’t too comfortable

Passable

Room description mentions valley view room. But couldn't find any valley in the vicinity. Also the view to outside is towards a transformer and few cables. The extra bed provided (free of cost) had some hairs and hence didn't use it. But locality wise this is perfect, being on the side of main road itself and good eat outs nearby. The food at hotel is pricy.

The stay was for a night and difficult due to dirty room and bathroom

The room was dirty, bed covers were tore. Bathroom was full of moulds and not cleaned for ages. Towels had stains

Location was right in the center of town.. near bus stand.. there was no breakfast on my plan.. but I had a stack of choices right outside across the street .. or have a paid breakfast buffet from hotel @250 pp..

Food

Staffs very rude

bed

smell in the bathroom

Staff

Very costly

Passable

Good

Good

Good