Gokulam Grand Turtle on the Beach Resort and Spa

Room was excellent

All good but very pricy

The location was good . Good views from the room . Breakfast was good but not exceptional . Staff were friendly and helpful.

I paid $ 251 (Rs 21,000 approx ) for a one night staycation in a Duplex room for3 adults, purpose of the trip being a special outing for my 92 year old mother in law. It is advertised as five star hotel . The first room we checked into, was dirty , had stained curtains in the bathroom and tub wasn’t clean and washbasin clogged .The tub also had mouldy grout and the whole bathroom lacked maintenance . The staff quickly changed us into another room, which was cleaner but the tub again had so much mould in the grout and tiles and it was black around the taps. The bedsheets instead of being crispy and white was soft and dull grey , well past their shelf life. And there was a tear too . They offered to move us to a third room which was smaller suite on a different floor , newly renovated but without the exceptional view we had from this room . We decided to stay in this room and not use the tub. Fortunately we had showered before arriving and we live just 15 km away in the city ! I do not understand how they can justify the state of this bathroom/ tub. We went to the restaurant and there were house flies in the restaurant roaming freely . I pointed it out to the waiters , who thought it was not a big deal. Remember, this is a five star rated place . The breakfast was decent but shared enthusiastically by houseflies , sitting on all the open pastries .The table mats had sticky residues of food from the past. We were happy to check out and go home to take a shower .It was supposed to be a memorable change for my mother in law . Ended up being memorable for all the wrong reasons

The sea view from my room

The hotel staff are not briefing the guest properly. They need hospitality training. The food is also average . Though I have visited two other gokulam grand at kumarkaom and coorg where food was fabulous

This is a very well run hotel with exceptional service by a kind and generous staff without exception. They are a very well organised team.The pool was relaxing and food very nice.My only ‘area for improvement’ is the breakfast menu. We ate predominantly superb Indian food during our stay, however preferred an English type breakfast of which there were some small aspects but generally a very basic menu. Perhaps tomatoes, mushrooms, boiled eggs would have offers something more. There were omelettes which were a little bland for my taste.Just a small point which doesn’t affect our overall experience at this nicely run, high service establishment.

Breakfast range.

On check in we noticed renovation works being carried out next to our room. We accepted works needed to be completed but the 2nd day into our holiday varnishing works in the next room were being done which left a very strong lingering smell in our room which was unbearable. After talking with the Reception staff they offered an alternative room which we took. Room very spacious and clean with a great view of the coast line, Nice breakfast and Hotel facilities good.All staff very friendly and welcoming.

Excellent service, staff very helpful, hotel in good location. Breakfast was very good, huge choice of Indian and western food.

The room was great and very big and clean, the staff was very nice

Overall price is too expesnive for the quality of the hotelNoise in the hotel due to construction

Hospitality is warm.The location is excellent.Food is extremely tasty.

Nil

Location, swimming pool

Food menu options felt limited

The staff was friendly and very helpful. They considered our request for rooms near to each other and upgraded one of our booked rooms to a better one so that we could stay closer to our family. Shout out to the exceptional customer service.The drop to the beach and room services were good. The rooms were spacious. Location was good. Swimming pool was available.

When compares to other 5 star hotels, cutlery set was missing in the room. Liquid hand wash dispenser wasn't available near the wash basin.Faced few challenges with driver accommodation.

The room was large, location good , staff were attentive.

No beach access , shower leaked water all over the bathroom floor . Hotel very tired needs to be renovated. Pool area not great .

Location, hospitality, staff attitude and cleanliness were exceptionally good. Keep it up

Buffet dinner/ breakfast can be improved. We went on a week day.

Breakfast was good and staff is polite and helpful . Free drop to beach by hotel car.

Beach is not connected to the hotel . It's a 5 min walk . Rooms are not sound proof.Over all not a place to stay

Please avoid this property

When we check in .. construction progress all over Especially pool was under construction.. making very bad noises.. granite cutting dust all over .. pool closed .. bath rooms leaking water to toilet area .. very dirty ..

The staff was very hospitable. Facilities were good and everything was very clean and well maintained.

I thought the hotel would have beach access. A bit let down by that.

Hospitality, Location, Views

Although the charges are as much as 5 Stars, facilities do not justify the charges. The facilities were not bad but not the level of 5stars as per the room charges. It could have been a little less. Otherwise very warm and nice staff, good food, and perfect for holiday.

Property is clean and has Comfortable rooms. Staff was courteous and hospitable. We went to the catamaran restaurant and the WWW rooftop bar. Both has good food and drink option. Rooftop bar has the best views.

Wish the property had beach access. The public beach is closed until October due to the rain. You can’t even walk on the sand. Mosquitos are a problem in the area not much hotel can do, bring bug spray. Activity room was plain maybe we would’ve used it if it had a fan or A/C

An evening well spent!Loved the beach view from room..comfortable and relaxing.

Not really great bathroom.Old building and rooms.Highly expensive, but have to pay extra for even small food items made available in mini bar within the room.Overall not a 5 star experience.

Only good thing about this place is the restaurant and the breakfast they served. Restaurant staff were amazing.

It is hard to believe that the place is rated 5 star. I am never going to stay here again and I wouldnt recommend this place. It isnt close to the beach. Construction noise all through the day. I could hear everything outside because of the kind of doors they have installed. It is not worth 10% of what I paid for my stay. I wont even rate this place a 3 star. Sorry but this is my honest opinion.

The Staff were very friendly and spoke very well Rajesh the manager was very accommodating

Was very near the seaside