Duc Huy Grand Hotel and Spa

Disappointed

They did not honour my booking and despite me showing them proof on the phone they said it was a fake booking and they had no space.

Lovely room with balcony. Great gym and swimming pool. Lovely staff.

No towels at swimming pool and lockers do not work. If you want to eat locally, have to get a taxi.

Gym was ok but no towels Room clean but shower with no screen makes a big mess Nice reception staff

Bathrooms, breakfast

Room was confortable and location peaceful.

The spa was closed when we visited for renovations and restaurant was only open for breakfast. Location of the hotel is away from main food strip so needed to get a taxi in there. Not far but didnt realise we were so far out of Sapa town - about an hour. Only 1 person spoke english, however, we got by with google translate.

the gym is modern, can get a really decent work out in. Big swimming pool to do lane swimming. Room was comfy, modern and clean.

Could have been more informative at reception; i.e. letting us know what hours breakfast was etc.

The hotel staff, especially one woman in particular who could speak English, helped us a lot and were always friendly and polite. They even called the bus driver for the van we had arranged to pick us up at a nearby station instead of us having to travel an hour to get to where the original pick-up was in Sapa. We were frazzled after crossing the border from China so was relieved this hotel was a ten-minute drive from the border.

There was a KTV somewhere below us on the ground floor. It quieted down pretty early and didn't bother us very much, but something to keep in mind for light sleepers.

It was just the fact that everything promised on the website was delivered and that the staff were attentive as well as respecting your privacy,just straightforward and professional considering the room rate , extremely good bathroom with full size bath and enough hot water to actually enjoy it after a very chilly day in the mountains,the bed was as comfortable as they get ,loved it

great room and fantastic swimming pool

very quiet area

The room was very nice with lots of space & a great view from the window. The staff were very helpful & the breakfast buffet had lots of choices. The bed was very comfortable & I would definitely stay here again.

Pros:1. The manager I chatted with was really accommodating. He answered my questions and was very friendly. When I had issues with the cleanliness of the dining area, he responded immediately by forwarding my concern to the right department and even talked to me in person to apologize about it.2. The male front office crew who assisted upon checking in and checking out. He was very friendly and has a warm smile.3. The size of our room was spectacular, with bathtub and hot and cold shower.4. They hotel is next to the supermarket.

Cons:1. Cleanliness - The cleanliness of the utensils in the dining area was intolerable. I felt upset by the sight of the dirt on the lid of the water pitcher that I didn't dare drinking the water. I also found some markings on their headboard next to the bed and some black spots on the grim below the toilet.2. There's no variety of their food choices for breakfast - the food choices that we had the previous day was the same the following day. 3. The reason why we chose this hotel even if it's far from Sapa is because they posted on the site that they have massage and spa. However, when we got there, we were really disappointed to hear that their spa service was closed due to the current pandemic. I totally understand their point, but they should have put a disclaimer on their listing that spa services are not available instead of letting people believe that they're offering the service. So, our entire itinerary was changed because of it.4. They do not have tour services for Sapa and they couldn't find any tour operator that could help us go to Sapa and back to Lao Cai. We had to take the taxi from the hotel to the train station or the market to get a bus.

new property, room is spacious, I got the corner room with two balcony, there is a plaza next to the hotel, the indoor pool is really nice, my daughter really likes it.

maybe the breakfast can be a bit better, but maybe because I stay during the weekdays.

Friendly staff

Good

Far from downtown

the breakfast was good & the location was also good

Exceptional

Perfect exclusive stay

Exceptional

Exceptional

Exceptional

Exceptional