Jetwing Surf & Safari, A Luxury Reserve

Very kind and competent staff, super helpful and very attentive to our needs. Very relaxing atmosphere and excellent service. We had a wonderful stay!

I had a wonderful stay at Jetwing! The staff were friendly and welcoming, the rooms were clean and comfortable, and the food was excellent. The facilities and pool were perfect for relaxing. Highly recommended!Big thanks to Dhanushka,Mr.KushlankaDharshika,Kaushalya,Prabanjani,Angelo .

The rooms are big and very comfortable but the hotel is very far from the center. There is nothing around the hotel no restaurants and no shops. The service and stuff were very nice and good but the service in the restaurant of the hotel was very slow. The beach is nice but nowhere to sit there and it is not a beach that you can swim. It is just nice. The pool is very nice and pleasant.

It was far from the center and nothing around the hotel. No restaurants and no shops. Even for the beach you have to drive since the beach in the hotel is not for swimming.

It was a peaceful resort that was still a short 13min distance by tuktuk from the Main Street in Arugam bay. The staff were brilliant, their service and helpfulness is exceptional. Facilities are great.

Breakfast options could be more, the food was good but not exceptional. But there are so many great places to eat on the Main Street that it doesn’t take anything away from the resort. Unfortunately you can’t swim at the beach of the resort but they have a very nice pool for swimming and relaxing/lounging.

Hotel is good. nice, clean and with very nice views. The staff of the hotel is kind.

The area where the hotel is located IS NOT SAFE FOR WOMEN. I went to walk along the beach near the hotel (Pottuvil Point) and a local man sexually assaulted me. He tried to rape me, forcing me, I managed to escape afther fighting with him. I told the horrible events to the hotel and I sent the statement.

Very nice location by the beach

Food was very average and staff did not speak good English which sometimes lead to misunderstandings and wrong orders.The bed did not have a bug / insect net on the sides.

It was so lovely being close to the beach and hearing the sound of the sea. We unfortunately not strong enough swimmers for the sea but the beach was gorgeous and so was the pool. The staff were fantastic. I loved our room with our little veranda and the locals cows wandering by to say hello. Arugam Bay was close by so we were able to get tuk tuks to some amazing restaurants. The food was great at the restaurant but we were there 6 nights.

The room was amazing but i didnt like that the ceiling was open between the bedroom and bathroom. I would have liked to see more local dishes on the menuu

Very peaceful, not many people there when we went, which was great

Menu at the restaurant was very limited, certainly for a stay of more than a few days. They could and should have a bigger more varied menu.

We liked the beachfront location.The staff was really friendly.The food was very fresh and tasteful.

Not much around this hotel.Some of the hotel outdoor area looked used (e.g. sunbeds). Some of the hut roofs were wind torn.Walking to the beach cabins was wet as of the rain and cow dung combination.

The cabana were lovely and well-equipped. The pool was very nice as was the beach.

I think the hotel needs to invest in maintenance. I noticed that the thatched roofs of the cabanas, the pool cabanas and the restaurant were in poor condition and need to be rethatched. Our shower was leaking which wastes a lot of water. We reported on day 1 a socket by the coffee machine not working and nothing was done.

The welcome drink and the introduction were good. We like the hut very close to beach and able to view the sun rise. Nice beach view. The room space. The Breakfast at the restaurant was good and fresh. The staff are very friendly and helpful.

The Breakfast to have more option instead of all SriLankan food in one plate.The driver's food provided was not good.

Location, the architecture, food is nice, very calm & relaxing, fresh staffA very special note of appreciation to Mr. Dulanjana & Mr. Azeem Hafi who engaged with us on a personal level to make it a fantastic stay

Limited food items on menu, but was delicious

Beautiful hotel area, nice beach view

Big setback was the restaurant service - all staff very nice and friendly, however service was super slow! With only 3 tables full at times and 4 waiters - we had to wait 45minutes just to get food! Apart from that many tables were left unclean, so the crows were eating leftover food and the waiters were just standing, chatting, etc.!Same goes on cleaning - the pool deck was covered in bird fecies, including pool beds - no one was cleaning it, which again shouldnt be happening at a hotel that claims 5stars.Apart from that all the activities offered by hotel are at least 3 times for expensive than if you go to the city AND this doesnt include extra service charge and tax - get ready to pay 30% more. Much better to go to the town.

This place was a tropical paradise! The pool was so relaxing, the staff were friendly (plus dogs) and the rooms were beautiful! The food was also so yummy. I would definitely come back ?

Nothing!

The cabana’s are great, the hotel is set up really nicely.Staff was very friendly!

- The food is not very great and definitely does not match the 5 star experience, it is better to eat out. I ordered a smoothiebowl for breakfast and it barely had any fruit on top. Not great value for pricing.- You can’t go in the sea

Beautiful hotel by the beach away from crowded Arugam Bay.

We stayed there for three days, of which the pool was closed for two days, which was quite disappointing. The first day a group of guests were having a party by the pool, they were drinking and smoking in the pool and were choosing their own music at the pool bar which was quite annoying as we came here to rest and specifically chose this hotel further away from the busy and crowded Arugam Bay. Overall we found it too expensive for the service and facilities that were provided, which did not feel like a 5 star hotel.

So peaceful, great location and the service is amazing ! Special shout out to Jehan at front reception. His service was one of the best we have had in Sri Lanka, thank you Jehan !

We spent three nights at Jetwing Surf and were very satisfied. The staff was very friendly and helpful. The room was clean and spacious.We enjoyed a massage that was exceptional. I can only recommend it.

We were three people, and unfortunately, one of us had to sleep on the couch, which was not very comfortable. If you plan to stay longer, it would be great if you could add an extra bed.Also, the Wi-Fi connection is not very good.

The welcome we received was amazing . We were given cool towels , a drink and each a neck and shoulder massage ! The rooms are incredible. So much care and thought and the service was exceptional. We were assigned our own butler who made sure we had all we needed . Wonderful place in a peaceful location .

There are a few dogs that roam around.

The staff were courteous and attentive

The rooms are extremely basic, the bathrooms are positively run down and dreadful . The location is remote and not at all what I expected.