Inn OZZ Astana

I booked this hotel in advance, but at check-in they suddenly told me they don’t accept my card — only cash or local Kazakh bank cards. This was never mentioned before. Very inconvenient and unprofessional, I had to scramble to figure out how to pay. Would not book here again.

These things in particular were nice:* Great location.* Clean rooms.* I felt my belongings were safe.* Great breakfast and lunch. Breakfast was included and lunch was affordable. Both were served buffet-style. The food was very good and fueled me for the day. The restaurant itself was also nice.* Fast and spacious elevator.* The place looks stylish.

I probably got the worst room, specifically:* There was a cold draft coming from the window. I actually caught a cold by my last day.* The shower and closet doors were in bad condition.* The toilet didn't flush properly. The water would drain, but waste would get stuck at the bottom.* A couple of times there was no hot water.* Too much clutter in the room. The nightstands were full of items I didn't need (a wooden box, an Apple charging station, a large lamp), leaving me no space to put my own things.* The porridge at the buffet was too sweet.

Cool design. The location is like 20-30 min walk from the center. Are many supermarkets around in case we need something. The room was large and clean. Breakfast was good enough for us.

Nothing to add here.

The hotel was pristine and comfortable. The staff were very helpful with any inquiries I had regarding the city of Astana. And the addition of the minibar is nice to have. Good WiFi, too.

The breakfast for additional cost is simply not worth the extra €6—extremely uninspired food choices of mediocre preparation.

Decent location, not far from major attractions, a mall with Starbucks a few blocks away. Really loved the interior design! A lot of elements combined to create some kind of indescribable vibe, soft and warm. Patched rugs on the floors, artwork, fun lighting. It all is not crisp fresh, but it adds to the charm. Helpful staff, a very cozy cafe downstairs open till 1 am with good food for the price. I enjoyed the, I guess, the 'Emperor size' bed (more than 2.2 meters wide!)

Breakfast could be (much) better, very limited choice: 2 kinds of sausage, 1 kind of cheese, 1 kind of eggs, porridge, tomatoes/cucumbers, some pastry, jam and that's pretty much it. Messy food station. Avoid the coffee!One day there was a pretty indifferent guy supervising the breakfast station.- There's no fruit drink!= Yeah, we've run out.- What are we going to do about it? What shall I drink?= Drink the water.Another thing — although generally clean, I found some hair and dust on the floor in my room. Since the cleaning is by request only, had to request one right away.

value for the money

internet, low signal and slow internet

Quite nice hotel not far from downtown. Good price vs other similar hotels

Room is too small. Good for 1-2 nights.

I like hotels interior, that hotel provides with bathroom cosmetics. Great TV, it’s nice that TV has smart apps. Great room service!

Some staff wasn’t friendly (waiter in the restaurant for breakfast), receptionist on check-out day. Rooms are not perfectly clean, so many hairs were found in my bed. Bed sheets were not clean. Walls are very thin, so on my last day couple moved in to the neighboring room so I was happy to hear how both of them had fun… I think this hotel is a popular place for staying overnight for couples… which leaves disgusting impressions. I cannot say this hotel was cozy. Even though filtered water is available on every floor, I’m not sure how often they change it, since water taste was bad… Breakfast is poor…

Very nice room, wonderful staff, a great restaurant downstairs. A little far from the center, but taxis are really cheap in Astana, so not a big issue.

Size of the roomLocation of hotelComfort bedFree water tap 24 hours

Modern hotel in a quiet part of the city, loved the food at the restaurant - tastes just like homemade meals! The bed was super comfortable as my whole stay, got a chance to get good quality sleep there. The staff is nice and friendly, always responsive and ready to help.

The room wasn't cleaned during my stay (2 nights and 3 days), probaly had to let them know I needed it. Otherwise there were no cons during my stay, everything was perfect.

Room was clean and there was everything important. Nice food in the restaurant.The hotel is clean and cozy in general

There was only one waiter for more than 10 tables he couldn’t even remember my order, so I repeated it three times. There is no pen and paper in the room but condoms ?

Good tv and quiet rooms. Overall a nice place to stay.

Last night of my stay I decided to order dinner in the room. My order was submitted but after 1.5 hours of waiting I decided to go down and ask about the progress. The waiter in the restaurant said: "We were parting and I have decided to make your order later". I was so shocked by such answer, so I was not angry. I think this place needs to work on an attitude to the client.

Very good breakfasts. A servis was friendly and helpful. I had no problems with communication with them (Russian and English). They took a taxi to the airport for me without problems early morning.

Breakfast was simple but tasty, a bit more variety would help, some local dishes and more cold cuts. The vibe of the hotel is very nice. Staff was helpful.

Hotel was decorated very cute. Rooms were clean. Nice breakfast buffet.

Though english communication is challenging but all staff are very helpful and try to support us especially staff in restaurant. Dinner at hotel restaurant is fantastic and with extra charge.

Nice design, location, clean rooms, reasonable price

Dry air (central heating), not so tasty breakfast, no coffee machine (only instant coffee), no cleaning inside rooms after 3 nights, artificial plants everywhere

There's a sense of design and style I haven't really seen at this price point in the region. The lobby is full of interesting touches, and the texture and design choices continue into the room. It's well organized. The staff at the desk and at the restaurant are super nice, and I enjoyed speaking to them. Easy for cabs to get here and move around the city.

The rooms are small. Like Japan small. I usually don't mind but it was hard to get stuff out of my bag – no obvious place to put it.

Great value and wonderful staff. They helped my parents with directions and even surprised them with a watermelon on their last day. The room was clean and comfortable. Not far from US Embassy.