Rixos President Astana Hotel

This a great property, the longest standing 5* hotel in Astana (with the Radisson) and never fails to meet expectations. The spa is great, too, with a large swimming-pool, hammam...

The food is a bit hit or miss. Some dishes are plain average, others are great.

Location is very good and staff are super nice and responsive

Smoking smell in our floor was very strong. Not just in the rooms but corridors as well. The room was very fancy but outdated style

Received room upgrade. Stuff is very helpful and friendly. This hotel. Is my number one in Astana

Cleaning stuff did this time very unprofessional work. Cups uncleaned for whole 3 days. Some taken and not returned back, how to make the tea or coffee in the room. Bar refrigerator locked, why? Empty bottles from water did not taken out left for whole time in the room. This time your cleaning stuff was real mess.

Everything was great except the bathtub.

The bathtub is equipped with a jacuzzi, but it was in an unsanitary condition. Algae has been observed when turning on the jacuzzi.

The Rixos President Astana is a great business and tourist hotel. It is well situated. Has a fantastic Turkish restaurant that does a very reasonable 4-course lunch with tea with very polite and helpful waitresses. However, at the Palm Court for snacks and tea, the tea is more expensive than in London, and the staff is less friendly, with one rushing after me as she thought I had not paid but her colleague had just taken the money. So little communication between colleagues! The swimming pool and other leisure facilities, sauna/steam room, and there is a small gym that I did not use are great, clean, and well maintained. You are given a towel on arrival. I just used my dressing gown in the room. Unfortunately, in Kazakhstan, they still insist on "blocking" the amount of your hotel cost on your credit card, which is annoying. When I checked out, I wanted to use another card to avoid bank fees instead of the one I had given on arrival at 4.30am after an overnight flight, and the receptionist was unable to remove the block, so I had to use that card, which then charged me GBP 25.00, very annoying.

Horrendous WIFI. I tried to work in my room, but it was hopeless, and I had to come down to the lobby, which is not much fun at 7pm when you want to relax! Rixos, please sort out your WiFi!!!

It is a good property in a good location. The room has everything you need(if it's in working condition) The staff is normally very nice.

I'm Staying at Rixos on every occasion when I'm in Astana, never had a problem with the room. This time it was hot, it felt like sauna for the whole time. The technician came and he simply said there is nothing he can do about it. ? Mini fridge wasn't working, the drinks were so warm it was impossible to drink. It's unacceptable, especially with the prices that they have for the mini bar drinks(and everything in general) I get it, it's Rixos but 5000tg for the 50ml of warm absolute vodka…ummm no, thank you)

Personel, smiles on the faces, Aigerim and her colleagues

Service at the door and front desk.

Best hotel in Astana, although expensive than most hotels, but worth it. Exceptional fitness and pool services.

We love Rixos Hotels in Dubai, Almaty and Aktau but never stayed in the one in Astana. Loved this hotel as well. Got upgraded this time around and loved the presidential suite. + lovely ladies at the reception especially Assel who helped checking us in + cosy and comfortable beds+ atmosphere and vibe of the hotel is so relaxing, quiet and friendly

Breakfast could be improved a bit but thats if we be very picky. Didn’t ruin the stay at all.

Food is great

During cold time of the year it's little bit colder in the rooms. If you put fan on 2nd level to heat it up it's too noisy

The Rixos President Astana is the best hotel in Astana. Located in the heart of the new city of Astana, all tourist sites are within walking distance from the hotel, and residents do not need a car except for traveling to distant places. The hotel staff are highly professional and proficient in English; they always smile and handle guests wonderfully. Upon our arrival at the hotel, we were greeted by Mr. Artur, the receptionist, who upgraded our rooms for free and provided us with many conveniences during our stay in Astana. Thank you very much, Mr. Artur, you are an example of the wonderful Kazakh youth and reflect a beautiful image of the Kazakh people. Also, the customer relations staff provided us with many services such as flight bookings and tourist guidance, so thanks to all of them, you have been wonderful.As for the hotel itself, it is a beautiful oasis with wonderful seating areas amidst the trees in all hotel lobbies, making you feel like you are in a garden rather than a hotel. The food is also excellent in the hotel restaurants, catering to all preferences and tastes. All hotel staff are wonderful and strive for the comfort of the guests, with the majority of them speaking English fluently. The hotel rooms are beautiful, splendid, and clean. Surely, Rixos Astana will be my favorite home anytime I visit the city of Astana.

Best location. They gave me Presidential room. Had huge room with all facilities. Spa and swimming pool best. Special thanks to Alina from the waiting team.

Beautiful decor, great service at the reception and restaurant! They gave me free sim card that made my life there so much easier. Room was huge, comfortable.

Its nice hotel with amazing spa! The swimming pool is big, they have 2 nice Finish saunas and steam one and Haman as well. The hotel has nice gym and there is Irish pub opened 24/7 as well.

A bit pricy.

Swimming pool and sauna was great. Massage perfect to sooth my backache.

I just had to wait for my room little bit longer than usually which was not so nice as I was after long overnight trip and I'm a frequent customer of this hotel but it's ok and I can understand that if the hotel was full. I received as an exchange room upgrade, free juice and fruits so that's good as as apology and thank you for that. Than I spend I think very nice money in hotel restaurants over that couple days and on the end they changed me stupid 1100 KZT for snickers bar from the fridge. Also in the Irish Pub we had 2 nonalcoholic mojitos on the end but waiter charged us as for alcoholic one. Management suppose to thing about stupidities like this. It's really not nice to your customers and especially the frequent ones.

The stay was lovely, loved the breakfast which was included. The place was clean and very close to my work.Enjoyed the stay. Best regards,

i ask the staff to extend my accommodations for 1 extra night at the first they say yes. then they told me that there are no available room. i got the night in another hotel. it's really make me upset.

Very nice stay in a prime spot of Astana. First 5* in the city, but still running fancy and well.

Was a bit cool in the lobby and turkish restaurant....could be cause of -30C outside..))

Staff here are incredible! Aibol at breakfast, Tleggan at the Irish Bar, Igor and the reception staff were incredibly helpful and friendly people. The hotel itself is beautiful. The lobby, the spa facilities, the restaurants, it's all top class. You will rarely stay at a more beautiful hotel with such great service. We requested a quiet room and our room was silent at night with an extremely comfortable bed. Cleanliness was 110% perfect. Location is great too, a 10 minute walk to the boulevard with Baiterek and other sights.

Nothing!

Location, value, breakfast, pool, staff.

My stay at the Rixos was excellent. The hotel upgraded my room to the Premium Suite. The staff was very nice; everything was clean; the spa was exceptional;