Novotel Lampung Hotel

Good location of the hotel, clean room, there are 2 EV chargers at the parking lot.

Our reservation policy stated that we would be charged the 1st night for no show after 6 pm. Despite that policy, the hotel has cancelled our reservation when we arrived late just after 6 pm. During check-in, the hotel tried to give us twin bed room which we rejected since we asked for double bed. Then we were given double bed room which later was found out to be smoking room when we came into the room (our reservation was for non-smoking). Had to go back to the check-in counter to complain, and finally we were given double bed non smoking room as requested in our reservation. Didn't expect this kind of experience in Novotel.

Hotel was nice once but some maintenance issues especially around the pool

Overcharged as they did not refund my deposit. In 3 months they are still not replying to or acknowledging my emails

Nice hotel, nice staff, nice food, recommended to come again there when visit Lampung.

The view from room is awesome!The staff is kind and polite.

The food is awful. Besides, there’s no Latte for the buffet with such a price.The cleanness should be improved?, especially The Square restaurant and the Lounge Bar. The table and the tableware does not look clean, there’s stain on them.?The property is remote, so it’s without much choices of entertainment.

The breakfast was tasty and rich in choice

I would like the hotel staff to be more friendly.Long waits for hot water when showering

Room is comfortableSeaview is BeautifulThe city is nice ambience and delicios culinary seafood in jumbo seafoodMy weekend is wonderful experience in the Lampung City

No comment

The view and the comfort was nice. The concept in the room is nice with an open view bath

The room smell was dusty and it makes you uncomfortable if you don’t run the AC in high speed

The view and the infinity pool - both amazing. They also offer complimentary tropical fruit in the room when you check in, which was a nice touch.

Not much to complain about, but it wasn't perfect. It was a bit hard to communicate in English with the reception. Also, the restaurant is not the best.I'd still love to go there again though.

Facilities (Gym & Pool), View & Bed (so comfortable).

Location is too far from mini-market & food’s street. This Hotel don’t have smart tv (It’s nice for 4 star hotel standards to have it). I came on the weekend, the atmosphere in the hotel lobby was too busy because of a wedding. It is very uncomfortable for hotel residents to see such an atmosphere in the lobby, a lot of people there.

Generally, the room is spacious and clean.

My inquiry via booking.com message was not responded until i came to the hotel. I booked 2 rooms and inquire whether any connecting door however when i came to the reservation desk, i was informed that no connecting door for the type of room that i booked.

Great breakfast, swimming pool area, and view

Very comfortable, big bed, big room, clean and good location and view

Receptionist slow response on call, my room didn't get towel (because laundry machine was on maintenance) but the reception didn't inform anything. The reception staff need to be trained the gpod communication.many Food variant, but the taste (for.me) just enough.

facilities, room space, cleanliness

- the staff lacking initiatives to offer assistance when seeing a customer getting fussy carrying their stuff- room cleaning not thorough, staff left a dirty pillow cover behind & not picking up dirty dishes

the space, the design and swimming pool for sex

too far from sjops

I like the room ,it is big and spacious

The service of the staff , really need to improve, on arrival I didn't see any bell boy there to help bring my luggage, the front desk was only one and he also gave me wrong room with two single beds that doesn't match with what I have booked online , but he then upgraded my room. Unfriendly one of security guard.

clean cozy and comfortable. nice pool

extra charge 50k for a broken toilet glass

Good view

Room was very dirty. Stains on bed and pillows

The breakfast was good, The staffs were nice

Setting of buffet breakfast was to long. I have a limited mobility. It makes me needs to walk more

The big window, lots of natural light. But it will be hot during the day. Spacious room, big bed.. my kid loved it..

The service in the restaurant area was not good enough. Even tough its holiday season, but i supposed they need to prepare it since they charged us quite high rate. Dining table was not cleaned properly..

The sea view, but unfortunately the hotel has no balcony.The king size bed which is very big and accommodate 3 people

The pillow is too big and not comfortable