Rembrandt Hotel Tokyo-Machida

Very wonderful staffs, very clean and the food was great! Thank you!

The hotel is located in an accessible area close to a supermarket shopping malls and eateries. It is reachable via 2 train lines, the Yokohama Line and JR. The hotel provided air purifier and a fan for comfort.

They locked the windows due to safety but the room is stuffy.

The location and clean

The bathrooms need updated

Hotel is in the centre of Machida close to the station and shopping/restaurant areas. Breakfast buffet was extensive.

Rooms are very compact as are most hotels in Japan

The room was extremely hot and they only had heating option. The window was sealed. It was impossible to sleep. Very noisy as well

Location is good.

We stayed at this hotel for over a week and had a decent time, however due to other commitments, we needed to cancel our booking for the following week. We were then charged a ‘no show’ fee despite the booking.com page showing ‘booking canceled for 2 adults, 1 child’. Trying to find a customer service e-mail address for booking.com is a nightmare, the website tells you to call the hotel. Instead of doing this, we travelled across Tokyo so we could show the hotel our cancelations face-to-face and their reply was contact booking.com. After lots of toing and froing, the hotel said they would contact booking.com and said booking.com would be in touch with us in 3 to 4 days to sort this out. Well, it’s now almost 2 weeks later and nothing. In future I’ll neither use this hotel nor use booking.com as I feel they have badly let us down. Customer service with Booking.com appears to be nonexistent. Why is there no longer a contact e-mail on their webpages? Not good!

The hotel is near Machida station. The rooms are comfortably spacious and clran. We could not checkout on time but we were not charged extra.

No English speaking staff at the front desk.

Comfortable stay. Clean, quiet, and nice staff. The breakfast was also good.

8mins walk from Machida sta.

Very polite and helpful staff from arrival at the Parking until departure.Close to Machida StationRoom quite large.

Charming Hotel but a little old Cleanliness a little bit off

The hotel's location and the ice machine were the best parts of the stay.

It was disappointing especially the room and service. The hotel was the oldest among the 4 hotels I stayed at. The price wasn't cheap, so it wasn't worth it. I got a room where the air conditioning didn't work at all, not even a breeze. The hotel only offered two fans as a solution, despite the room being priced as one with air conditioning. Sorry to say that I do not recommend this hotel.

This was a great location , clean and comfortable

Very good breakfast. There are lots to choose from, and all are good quality. I wished they served till 11:00, though. The coffee was excellent!

They stopped serving at 9:00, and that was too early for me.

Great location with the train nearby and lots of food within walking distance, great service, and best for your money.

Everything was great.

Very accessible with a great view. Room was very comfortable and cozy.

The room was fine, although the bed was a bit uncomfortable; old, saggy mattress. The breakfast had a good variety of food and the dining area was clean .

As stated, our bed was quite uncomfortable. It felt fairly old and saggy.

Room sizes were ok, 10mins walk from train station, with plenty of shops local

Smoke smell throughout our floor and rooms. Had to buy face mask to wear to sleep because of the strong smell of smoke. Aircon wasn’t that strong

Comfortable stay with good eating place around. It’s near to metro as well.. walkable distance. Hotel staffs were friend

Nice hotel. Close to restaurants and shops. Across the street from a big bus terminal

Staff was kind, facilities and room are great, and room was cheap.

Small room obviously but you get what you pay for. Didn’t bother me.

The breakfast was great and the service was fantastic.

The rooms are small, but they are exactly as pictured. The bed is not very comfortable.