DIAMOND STARS BEN TRE HOTEL

Great location Spacious rooms Good breakfast menu although not much variance on a day to day basis

Ants all over the place in the room Spider/Cobwebs could be seen behind the curtains

The room clean, and the balcony and windows had a nice view.

The window was incredibly dirty, detracting from the beauty of the surrounding view, take long time for wait the elevator.

Really nice hotel, service was amazing and the room was incredible, really spacious, clean and a nice modern design.

The food of the restaurant was not great, but breakfast was good.

Clean great pool great location

I stayed about 3 weeks and I liked the hotel so much I was genuinely sorry to leave. I am looking forward to returning. My room, 1004: Spacious and luxurious. View: Neighborhood, Ben Tre River and rural scenes. More than adequate seating and lots of storage for luggage and the other items one would travel with. Big and usable space in the closets and lots of hangers. Bed: Wide, long, and really comfortable. Medium firmness mattress and pillows. Bedding was high quality and very comfortable. Bathroom: Spacious with deluxe features and appointments. Lots of hot water and a rainfall shower as well as other shower configurations and a large tub. Cleanliness: 10 out of 10 for hygiene, sanitation. Housekeeping staff kept the room in pristine condition. Air conditioning: Perfect placement and quiet operation. Quiet: The room, the hotel, and the neighborhood were very quiet and the setting was tranquil. Building and facilities: Lovely looking 5th floor outdoor swimming pool with comfortable lounge chairs and a comprehensive view of the neighborhood, river, and rural areas. Secure parking for bikes and vehicles. The elevators worked flawlessly. Security cameras and in person security personnel were dependable and effective in the public areas throughout the property. Location: Across the street from the Ben Tre River and bridge, landing/dock and river boats. Bike rental less than 2 blocks away. Extensive and interesting local market across from the hotel and blocks of small local businesses on two sides of the hotel. Neighborhood: Interesting and safe. Breakfast buffet: Large variety; both Asian and Western. 5th floor restaurant with lovely view. Food quality satisfactory and tasted delicious. The lobby reception and guest services staff, management, and the housekeeping staff were exceptionally helpful, accommodating and gracious. Special thanks to Mr. Tan and to hotel management and supervisory staff. You made my stay exceptional, and I can’t wait to come back.

Nothing. I thought this hotel was a real find among all hotels where I stayed in various locations in Vietnam (about 15). Diamond Stars Ben Tre was by far my favorite.

The room was spacious and well decorated. The views from the balcony were fantastic. The restaurant on the 5th floor was relaxing

Rooms & hotel location are great.

The front desk lady needs more training, English is not good, and she did not know the hotel takes American Express card for payment.

The property are near the downtown. The staff are super polite.

The breakfast keep on the same menu everyday

A classic high end hotel. Room was huge and staff were very attentive. Breakfast was an ok buffet. Location is very central.

Very nice hotel at the riverside of Ben Tre. Good standard of the facilities and friendly staff. Nice pool area although mainly indoor.

Incredibly professional and helpful staff of the standards at international chains. Very clean and spacious room. Great breakfast buffet.

Even they do not serve water in the lobby. they just said please get the water from your room. how cruel they are ???

behaviour of male receiptionist.

Very well located. Good breakfast. 4/5 star hotel at a great price.

This is an excellent hotel in a great location. The staff were friendly and helpful, and the view from the room was fantastic. Everything was clean, and the breakfast was terrific.

The internet in our room was really poor throughout our stay.

Excellent luxury experience for an amazing value. The breakfast was amazing everyday. Loved the room and comfy bedding. Laundry service was fast and expert in cleaning my dress.

There was a runner light in the bathroom that never turned off. Bartenders are not well trained here. They didn’t know most drinks, there was a poor selection of spirits and you could not order wine by the glass (you had to buy the entire bottle of very small selection)! Cork fee is $250,000! A bit ridiculous when they don’t offer many choices in drinking wine.

This hotel was in a great location. It was the tallest building in town so you could see it from anywhere the views of the river and the city were exceptional. I really loved my balcony, and the room was very spacious and clean.

I didn't care for the beverage services. The beverage service manager was rude and they did a horrible job. The beverage services staff was not well-trained. It took eight or nine of them to serve one beer. They had a ridiculous cork fee for a bottle of wine and they didn't know how to open the bottle of wine and broke the cork and had to push it inside the bottle. The prices for a beer were seven times the regular price. Myself and another couple were the only people in the bar restaurant area, and they had eight or nine servers working who were all talking to each other instead of doing their job, which in one case, took over ten minutes to get one beer.

The staff were incredible: polite and helpful to the extreme. I even forgot some items in the room, which I only discovered after having reached another city. They managed to courier them to my location within a day or so, with personalised attention from one of the staff. Amazing! Very central location, right next to the river, and near the marketplace. Ben Tre itself is less than exciting, but that's another issue.

Needs some upkeep here and there.

Property manager was flexible to accept my rebooking since I placed booking for the wrong date. We arrived late evening, they however still managed to give us the right rooms as we booked for the next day.

Very good hotel, clean rooms. Good breakfast. The staff is very polite and helpful .

Very happy with the size of the room, the beautiful view (especially at sunset). It was clean and comfortable. We are also very satisfied with the communication with the staff before coming: they gave us contacts for our transfer from and to Ho Chi Minh City + for our Mekong Delta tour. We absolutely enjoyed it!