Swiss-Belhotel Serpong

I’m a guest staying for 2 nights. I noticed a few issues in my room the towel is discolored, the conditioner bottle is empty, and there are no hand towels. I would appreciate it if you could provide fresh towels and refill the bathroom amenities at your earliest convenience. Thank you for your assistance.

Gym was small and one machine didn’t work, but it was okay. The pool area needs some privacy screen as the restaurant over looks it. I like that the hotel rooms were spacious. Breakfast was good.

A staff helped me take my luggage to my room

Water pressure was quite low. Room was a bit old.

The room and mattress were spacious enough.

I was there for a working meeting however the working table did not supplement with lights (need more lights). The sofa was dusty, tv channel was insufficient, and the pool was too narrow. Breakfast was slightly below my expectation.

Clean, professional staff, and comfortable room and swimming pool.

Cannot carrying my road bike inside hotel room

Staff very friendly

guests smoking in other rooms goes through the vents even though it was a non smoking floor

The place is clean, comfortable bed, secluded but can reach places to eat or other attraction quite easy. The breakfast selection is ok, mostly Indonesian food. Since it is located next to an office building, there are some convenience store like Lawson and Alfamart. There is also a starbucks and some restaurant at the entrance of the building.

Took a while to ask a change in towel. The noise of train can be heard from my room (3rd floor) and this went on all night. Need to walk for a distance from parking lot to the reception.

The housekeeping staff always clean according to my timing, excellent!

Outside noise from the highway..Swimming pool too small..Breakfast option isn’t varied and gets cold after an hour displayed

I somehow mistakenly booked without breakfast. I like the room size, layout, ample space under the table, the lighting setting, and the spacious wardrobe. The extra sight of a train (KRL?) passing by now and then was a pleasant sight (probably because we live in an area where there are no trains since we live in Bali).

It would be nice to have facial tissue available in the bathroom as well as medium-sized towels.Need to check the water heater jug in the room which the handle cannot be touched when the water boils, and also the MCV relates to the hairdryer as it is turned off after a short use.

The location to BSD and South Tangerang areas was great, which was the purpose of us booking in the first place. The welcome pack in the room was a nice touch. Staff were friendly.

We stayed on New Years Eve and potentially the skyline view of South Jakarta/BSD areas would have been fantastic for fireworks from our room on the 12th floor, unfortunately we could hardly see out of our windows as the windows were dirty and there was a lot of marks from outside window.

Room was clean, that is important for me.

Reception area too small and not enough waiting seat for guests.

Breakfast is good. Location so strategic near to modern market.

The room is not big enough

1. Breakfast was awesome. Keep it up.2. Tri at cafe area took care of us quite well. Her PRO is excellent. Should promote her.

1. The front desk is too stingy with their smile. Not really welcoming2. Put a multigym that serves all3. No conditioner in the room. Have but not working 4. Repatch the paint as noted some bad patches. 5. Old stained notes. Replace it 6. Keep all in pairs for room for 2 occupants.7.

Pool is great, rooms spacious, staff very professional

Some pressure to give an exact check in time even though we confirmed the booking by phone and email the day before and arrived after the check in time.

Good location, easy access to airport, walking distant to several convenient stores, beauty parlour, laundry, coffee shop, restaurant.

Room phone's not working, keys must be reprogramed up to 3 times a day, repeated miss coordination between front office & housekeeping, no buffet for breakfast for particular day, lack of product knowledge among room service personnel & restaurant server, several restaurant server too occupied with gossiping to a point of ignoring guess, while the other didn't know where the cutlery is, towels look like rag.

breakfast menu was delicious. my room was cozy good size clean and smells nice. wifi connection good for work

Staffs are nice

AC on grand deluxe room is not cool enough for 16°C.No slippers. Or do we have to ask for slippers?

Clean, Humble and Friendly Staff, Nice Room

When its “overload” during breakfast, Food are not refill properly..

dirty sheets & towels, hair conditioner bottle didnt work, seems like low maintenance overall (or maybe just old hotel)

The room, the layout is nice and the bed very comfortable. I love the bathroom particularly, it feels open with large window.

The food can be better. The pool is dirty. Noise from train and motorcycle through the night made me sleepless, need to install better noise insulation.