Novotel Pekanbaru

Location is good. Close to a shopping mall

Hotel is not well maintained. Lift breakdown frequently. Pillow covers n bedsheets are discoloured and should be replaced.

Breakfast

My booking is Non smoking room but when I arrive the non smoking as full and been arrange the smoking room for me. The smoking smell at the room and level 8 is making me uncomfortable.

location

room i stayed in was really run down, bath room in particular showed significant wear and tear, gymwas half functioning with most equipment broken

Clean and good location

There was construction noise early in the morning

This is a well priced international hotel, with an excellent buffet breakfast. It is well located being central to many locations and is next to a shopping mall which allows guests to access groceries, restaurants, clothing and giftware. The hotel staff are helpful and will arrange things such as taxis for you on request.

I was given 2 keycards even though i am a solo traveller.The room was big and spacious. As i brought 2 luggages and it takes up some space but i still have so much space to move around in the room.My room was cleaned every day and they refill my water jug each time they cleaned the room.I also love the variety of food at the breakfast buffet.

I have to press and hold in order to use the hair dryer, but i understand that it is for saving electricity.

The room was big and modern. We had everything we needed in terms of kettle, safe etc. The restaurant on-site was good, though expensive, and the staff were all very friendly.Our kids loved the swimming pool!

The bathroom could have been cleaner - there was a fly infestation in the shower. Also, the hotel made a strange choice in their sofa bed, it wasn’t very comfortable and meant the kids didn’t sleep well. I can’t recommend the sofa bed to anyone unfortunately…Also, while I really appreciated all the nods to environmentalism, the hotel left lights burning on the 7th Floor event space all night… which undercuts their policies.

The location was really good . Esay to go anywhere. Ciputra Mall next to the hotel makes it easy to get anything . Never forget the warmest and helpfull smiling staff .. feeling great ?

Bad

Someone called Hendri Saputra hacked my booking account and made a reservation with my CC and I sent to the hotel and informed them. Despite that the person was in their premises and they are aware of the case they did absoulty nothing since all they care about that the money is settled and did not refund my money. Shame on Novotel

It was a nice hotel with all necessary facilities. The location is wonderful!

The air-com in the room was a bit too cold, and the room was a bit humid.

Great location!! Just next door to Mal Ciputra. Convenient for a short stay..

Service seems to be a bit slow and inefficient. Had requested for connecting rooms and it didn’t really work out as per request. Basic room amenities were upon request and no longer given complimentary water in water bottles but in a flask/glass instead in the rooms. Feels like there is a lot of cost cutting and yet the room rates have gone up.

None except location in city center

During my Jun visit I need to argue hard just to get on time check in at 2pmOn my next visit, Aug 1st, I got rook 701 near ballroom that was noisy until 12 midnight. Since the elevator was switch off all guests from ballroom passing by the corridor in front of my room while talking noisily. I called 1am asking to have securiry to guard the corridor but none coming and still noisy until 2am.Day later I rent 3 rooms and none was ready at check in time until I argued with duty manager to vet the key only at 3pm.My5th day was equally awful as one of room 1205 was broken SDB, door and phone. The worse thinf is that one of officer from pantry refuse to help me contacting with the office and he said that this is not his part.You can judge from my experience.

location is great - right next door to Mal Ciputra so very convenient for the supermarket, restaurants, cafes and even cinema. good for a short stay in PKU but gets very busy esp over weekends.

check-in could have been more efficient. preferred to have bottled water instead of water being topped up in a glass flask. that feels like hotel is trying to scrimp and save on what used to be standard amenities before covid.

Nice modern hotel

Bad WiFi signal , pool And fitness only to play for this.

Hospitality of the staffs, location.

Smoking room still has unpleasant residue of the cigarettes (the air condition isnt that well).Eyes are red after sometime in the room, air still feels like there is smoke in the room.No shower cap, toiletries are very limited (not that complete).

Good location & service mind

Towels smell musty.

The cleanliness , location , and friendly staffs

the breakfast was less if compare to the price we pay, its better if more variants of food choices and coffee machine

Location

Smoking in common areas, breakfast

Novotel Pekan Baru is an exceptional hotel to stay in. Cleanliness, comfort, ambience, value for money, staff friendliness location deserve a standing ovation! Staff made my sister's birthday celebration an extremely heart wrenching moment. It was truly beautiful. Unforgettable! They went the extra and I mean really the extra mile to make the birthday a memorable one for my sister. All without a charge!

Absolutely nothing!!!!! Everything was perfect.

Excellent location of the hotel near the airport. Good food and good hospitality by hotel staff. Rooms are very clean with good air-conditioning. I recommend this hotel to everyone, who is looking for a good stay, good food and great hospitality