HAKO HOTEL (MOUNT AUSTIN)

The location

The aircon too loud, no window unit, the carpet smell a unpleasant, the noise proof is bad. The door gap is so big and the digital lock did not work for room 50. The toilet is wet and damp even after a long time.

The hotel suite is clean and everything works as it should.Staff is friendly and prompt.The location is near many food places and a clinic.

1. Front desk staff Fiqa very friendly and helpful.2. The room and the hotel are very clean.3. The restaurants are all nearby the hotel.4. Karaoke centre is just below the hotel and music did not travel to the rooms.

The room rates are rather pricey as compared to the other nearby hotels.

Nothing!

1 The room is very small, shower area is so small that the wash basin has to be installed in the bedroom area.2 The bedroom is really a BOX with no window3 A few staff at the reception show emotionless attitude, obviously don’t know what is hospitality.4 would not refund unused room-nights if we decided to moved out earlier, even with advance notice.

great location - lots of eateries around, and a family Karaoke just below the hotel! relatively pretty safe area compared to other parts of JB city. staffs are friendly and helpful. the simple complimentary breakfast is a nice add-on for a budget boutique hotel.

the bathrooms are clean but rather moldy. time for some serious treatment!

Good location. Near many eating places.

I booked a Standard room and it came with no windows. There’s nothing on the room listing that states that it would be without a window. Thankfully I was only staying for one night.The room could also use a dehumidifier or toilet exhaust fan as it felt damp from the shower condensation. I had several paper documents left out on the desk and overnight, they had become moist to touch. Floorboards were also “bloated” from what I assume could be water damage.

Modern designs, functional for space-saving solution. Free simple breakfast.

Incessant noise coming from honking cars in the middle of the night. The property is situated in a cove-shaped carpark which traps the noise within the area in front of the building. The rooms overlooking the street will get all that blasting ? I didn’t have a good night’s sleep. Will book elsewhere more quiet next time.

I really love the location! Massage parlours, eateries, beauty salon just walking distance. The best part is KARAOKE is just 1 floor down from the hotel! At first I'm very skeptical with the place, i thought it would be noisy but NO! Would definitely stay here again when I want to just enjoy the weekend.

There is an economy Karaoke lounge service at the ground floor. Cosy design of the hotel and hotel room. Can access U-tube from the TV. Serve coffee and tea at the hotel lobby (level 3). Nice and variety of mini mart, restaurants, bakeries, drinks and KTV lounge.

The flooring in the bathroom was a bit spiky and painful although it provide a very good non slippery & safe base.

It was clean. The location was good. Not too noisy.

Only 1 room card was given. There were 2 of us. So it’s a little inconvenient. But overall very satisfied with my stay there.

Location is alright. Like the idea of the karaoke just located at the ground floor.

Breakfast was ok. Can be better. Room was not clean up properly especially the floor.

Cosy deco, well maintained. Clean bedsheets. Complimentary snacks at lobby. Free breakfast.

The room was really small and whenever next door close it open door we are aware. Good thing is the room we are in, we didn’t hear any Karaoke sound. The price we paid for is a little on the high side.

Accessible to many eating places. Friemdly staff at the reception.

Parking a little difficult to find if you come back during peak hours cos there is no hotel carpark.

I love that this hotel is in the middle of Mt Austin, makes it very convenient to visit the different cafes and shops around~ but of course the convenience comes at the cost of noise at night since Mt Austin area is still very much alive into the midnight 3 am due to the karaoke just below this hotel, but I am not a light sleeper so the noise becomes like white noise to me so its fine but for light sleepers, this place may not be suitable.In the morning before 10 am, there are some light breakfast like bread, eggs, biscuits, coffee and tea provided at the reception area. I love the spacious room for 4 people and the beds were huge ??

Clean! Located in mount Austin so there's loads of food! Loads of cafe nearby!

the atmosphere is good. the layout is unique

the room space is small. tolietries only toothbrush and toothpaste.

Convenient location

The floor was waterlogged. Room was dusty.

The location was convenient.

The bed is not clean there was hair all over the pillow.

The hotel is conveniently located

The room flooringWater from the bath room and moisture cause the flooring to be "bloated" at multiple spots. Thus when u step on it, may feel uncomfortable especially when water seep out as u step on it