Hermess Hotel

Comfortable beds, clean rooms and toilets. Good location near to all eateries.

Not sound proof rooms, for price no mini bar wiyh coffee. The bathroom tile is very slippery and dangerous if it's wet.

horrible check in service. staff not trained well. getting expensive for a old hotel

horrible service. I have been staying this hotel for 4 years and now the service and cleanness of the hotel is lousy.

I told them to clean the room. 2 days was not cleaned in my 5 days stay. I asked them why they said I don’t know I’m new here. I ask for new towels atleast they said next day only- room wasn’t clean and expect to use back old towels?

the toiletries is nice

air conditioning too slow to cooling the room. feels hot at first. must wait at least 3 hours or more for air conditioner to cooling down the room. the bedding is dirty and make our skin very itchy.

Rooms clean

Water level very bad, they do not make your rooms the next day.they charge extra for having a second key card to access the room which I find it ridiculous.They do not top up yr water nor change yr towel and tidy the bedsheet.Do not stay there, you will regret.

easy accessible to highway and other facilities. meet my expectations.easy to check in and check out

the room lights are not bright at all.need to check the electric circuit.

The cleanliness is ok but they dunno how to cater problems like my one

I didn't like bcoz I try to contacted them bcoz of double bookings but they said they will refund but it's all nothing so they eat my money, no consideration even I'm a regular customer??I booked but it didn't go through so I straight went there and the reception told me it won't go through so I need to self check in, only at 5 am I realized my booking went through so I stayed there for a couple of hours only but I paid the whole night, imagine I check in a 1am and went out at 9:30 am. Duhhh it's a long story

Thank you very much to the Honest Housekeeping and Management of this hotel for helping me find my gold necklace and calling me collect it. THANK YOU SO MUCH.I love hotel room very comfortable and love hotel decorations.

Location very strategic. Bed & pillow very comfort. Room very satisfied. 10 min by walk a lots of good foods, Hawker, Restuarant. 10 min by drive three shopping mall.

Nothing Complain。

Ample parking space

Very very soft bed, very low bed, stay there for 1 night and I suffer from back pain

To be frank I like the idea of the antique decoration at lobby and the mattress/pillows....

The morning shift staff was being rude towards my family as I was inside the room and know nothing bout what has happened until my family told me that when my sis asked the hotel staff bout the toiletries as shampoo/ shower gel one of the guy staff give a face to them and telling my family a sarcastic question....( Inside your room no shower gel isit??) WHAT THE STUPID QUESTION HELLO.......!!! the hotel provides us just a tiny bottle shower gel that can pressed for two or 3 drops to shower can it last for the next morning??????? Just GIVE WHAT CUSTOMERS WANTS TO MAKE THEM HAPPY TO COME BACK !! SO PLS HOTEL INCHARGE PLS TEACH UR STAFF TO BE POLITE WITH CUSTOMER SENT THEM TO CUSTOMER SERVICE COURSES SO THE KNOW HOW TO ATTEND CUSTOMER WITH THE BETTER SERVICE! IM SO DISAPPOINTED!

I have experience many hotels struggling post pandemic with poor maintenance and services. Hermess Hotel is not within that category. The hotel is immanaculately clean, room modern are comfortable mattress, four pillows, bedsheets new & Services by Check-in Kiok (almost) up to date services & alot of parking space.Loved my stay there and would definitely come back, Thank you!!

Unfortunately, I saw very rude Indian Guest want check-in into this hotel and reserve normal two rooms. But 10 family number came, I don't know how on earth this family would stay in this hotel. The hotel rejected 5 mumber. They were also very rude to the customer service. Greedy!!!

relatively new place and had new linen, so it was clean

unbelievably tiny room (estimate 10ft x 8ft + bathroom 4ft x 8ft) with no windows. Hotel had 2 price options of Rm 90+ and another Rm 120. Suspecting Rm 90 would not have windows, I booked through online for more expensive room. Only to get without window. When asked for room with window, staff said it is not available. If the hotel was professional, they would have charged me only Rm 90.The location is some isolated area, winding through some residential areas.The use kiosk with facial recognition for registering check in and payment for room & deposit of Rm 50. All done fast but next day morning while checking out, my details were not there. My room was assigned to another person. Something fishy.

They have big (head-to-toe) mirror.

The Executive King room was too small, no place for prayer so You need to pray in front of toilet. No table at all and water heater for coffee. You need to walk out to lobby and they only serve teh with sugar and water dispenser. Next, The toilet sooo smelly! You need to close the door 24/7. Plus, the room also HOT bcs you CANNOT adjust the temp! Even it is automatic as claimed by the staff, still not sufficient enough to make the room colder. The lobby are is much more cooler that the room. The surrounding also noisy even at night or eay in the morning. Overall, it was a nightmare for me to stay 3D2N in this hotel. The worst hotel i ever stayed and not worth a single penny!

I don’t like it . Frust the room no aircord & tv no sound . Already calm the staff but she know the problem of the room but when I check in foreign boy entertained . No other room to change . I can’t sleep they can’t help . Call management no answer . I’m just check out please refund my money . I already lodge report . They just don’t border . Bad experienced

Aircord problem & tv no sound . Call Management no answer . No One border to care . Please refund my money RM150 . I have to check out . No stay !

I came back again and stayed the 2nd time. We really love the mattress, cleanliness and environment.A lot of restaurants & food courts surrounding, Lok Lok supper easy to find!Will recommend to my friends and colleagues.

The self check in system is very convenient, I can check in anytime in a smooth process.I like the hotel ambience and the room's cleanliness is very good! The main thing is the mattress is so comfy!

Room acceptable.

The hotel charged me tourist taxes even after I showed them my Malaysian IC card. The location is not convenient.

The hotel is worth to stay. The room nice bed comfort, bedsheet is new and tidy, air con is very cold. I enjoy it. I will bring business team to stay in Hermess Hotel. Good Name too!!

Everything is according to the will of the heart. The staff were kind, friendly and very helpful. The place is quiet and very peaceful for the night. The hotel is very clean. Every day cleaning routine . Everything is ok. This includes rocomend for hotels around BUKIT INDAH. I'm next repeat booking…

All room not available (SMART TV)