Austin Park Hotel

Buffet breakfast spread limited choice

Accessible to a variety of food options (many shops).

The AC is too noisy. The window faces storage areas, so there’s no sunlight. The hotel lobby signboard is hard to see.

The hotel is walkable to the eateries. Breakfast choices are limited but the service staff were friendly and hardworking.

Safe, carpark has guards.

Right outside the hotel, there is a stench. Very very apparent in the evening + hours.Would have rated the hotel 7.5++ -> 8 if the stench wasn't this bad.

Attentive staffs. Decent breakfast. Easy access to the eatery.

The room assigned to us this time is at level 2 with no sunlight. Either carpet or curtain has bad smell as if a urine smell. There is a water leaking from toilet hand spray. Room number 226 if this will help with maintenance.

Room size is spacious.

Low water pressure in bathroom. Showerheads damaged not enough water for shower

This is my third times stayed in this hotel. Room size is spacious.

Lower water pressures in bathroom. Rain shower damaged and showerheads not enough water for shower

The room was clean, modern, and spacious with a comfortable bed. The air conditioning worked well, and the Wi-Fi was strong. Breakfast was decent with a variety of hot and cold options. The pastries and fruits were fresh, but the hot food lacked flavor. Coffee was just okay. It gets crowded after 8:00 am, so go early if you want a seat. Excellent location— close to restaurants, shops, and major attractions. Easy to get around both on foot .

Location good

Staff not friendly, hotel no maintains, I don’t like room at the corner, contact staff to change other room, they said fully book. But after I use room, hot water can’t use. They ask me change room, WTH, just now they said no room

Good location.

The room is dark, feels like a basement, the internet is terrible, and the room is not soundproof. When people talk in the next room, it feels like they are talking in mine.

The rooms are spacious and clean. The house services staff responded promptly for requests for additional towers or bottled water.

I'd strongly suggest the catering department to consider revamping the breakfast menu to make it more varieties and "exciting" like adding in seasonal flavors. For instance, the breakfast on Hari Raya Aidifitri was the same as normal day. It'd be nice to impress the diners with some surprises.

Unlike other Malaysia hotels that we stayed before, they asked for MYR100 deposit for each room. No face towel provided and you can only ask for 1 extra towel. Only 1 hand towel in the bath room. Getting in and out of the hotel by car is a headache because of traffic jam.

Good location walking distance to spas, hair salons and eating places.Staff at reception were friendly and made us feel welcome.Water dispensers near hotel restaurant made it convenient to get water.

Breakfast was average although there were a variety of dishes.

Well maintained and clean with comfortable beds. 24 hours newly opened spa with massage at ground level of hotel is a bonus point

Will be good if more pillows were provided

Big and clean

Breakfast choices limited

Spacious and clean room. Location convenient to restaurants, salons, supermarkets etc.

Wifi password given to us at check-in in the afternoon. When we reach our room and tried to log-in, it was not working. We went back to front desk to check, they said it’s not their fault as the wifi was already not working since the morning and there’s nothing they can do. This detail came just be shared with us in the first place, why make your guest frustrated with the fail and then only explain when they complain?

The room is spacious and very clean . Aircon works very well and bedding are comfortable.

The water pressure for showering is too low . Free Wifi doesn't work at all during the stay . Breakfast varieties are limited . Hot Tea taste weird .

Clean and staff are friendly. Good location and reasonable price.

Nil

Hotel located at a good location. Many restaurants around it.The rooms are bright with sufficient lighting. There are water dispensers to fill up in front of the lift towards the lobby.

Break fast and location fine.Very near to JB CENTRAL, 10 mins drive .Nearby malls and better purchase price .Staff very polite.Calm area

Missing swimming pool