Gray Hotel Busan Station

The property is good and is in a great location

The Staff, this is the third time that I give this Hotel a chance, but my issue is always with the staff, not welcoming, and base on my latest experience I had it with this Hotel, I spoke to the front desk when I checked in, I’ve explained that I need to checkout the following day around 2pm cause my train leaves around the same time, the man at the desk told me that it was ok, and I had to paid extra 10.000 won per hour after the designated checkout time, which I don’t have a problem with, I’ve insisted that I wanted to pay up front to avoid inconvenience, knowing the staff of this hotel, I wanted to prevent inconveniences, Front guy insisted that I have to pay at checkout so I left it like that, and sure enough I got a phone call at 12pm demanding to get out cause that is the checkout time, the previous guy should’ve left a note or communicate better, the facility is very good is in a real good location, but the communication with the staff which is my biggest issue is what make me not come back or recommend this Hotel to anybody, is Hotel with so much potential, but they are gonna lose customers base on the lack of friendly staff.

The location was really great being a short walk from the Busan Station or a short bus/subway ride. The hotel staff were extremely friendly and helpful. We bought some large bottles of beer and they let us borrow a couple of beer mugs to drink from. We had a problem with one of the casters on our suitcase and they let us borrow a screwdriver to fix it as well. Having a cafe in the hotel made getting breakfast a really quick process before heading out and enjoying our day in Busan.

The towels were thick, but they were basically hand towels in size. There was no way to turn down the heated floor in the room and some places had hot spots. We did end up opening the window to cool the room down, but then mosquitos started coming into the room. Would have been nice if there was a ramp or an easier way to get our suitcases into the hotel entrance as well. The beds could have also been a bit softer.

Staff was super friendly. We got fresh towels and water every day. There was a little mini fridge in the room. Bathroom was nice and spacious. Bed was a decent size for two people. We loved the location, it was close enough to Busan Station that even with all of our luggage, it was easy enough to walk from there to the hotel (you can take the metro for one stop, but we thought it was easier to walk than to do that). There’s also a CU right on the corner, and a nice toast place right underneath the hotel, so opportunities to get breakfast, a drink or snack are really close by, and well-priced.

There were so many mosquitos unfortunately. It was very humid (rainy and 25 degrees) when we arrived, so when it cleared up in the days after, we liked to open the window (which did have a screen for mosquitos and such), but unfortunately after my friend got stung more than 35 times over the course of two nights, we had to keep the window shut for the rest of our time there (and we still saw mosquitos then

It was good for the location and price. The lift was not accessible all the time but didn’t effect when had to carry in the luggage. The reception and the lift however are on the first floor. The room had products and water available which was great.

The room had a strong smell upon check in but when the air con and/or room was ventilated it was fine.

This hotel is not so far from Busan train station, 15-20 minutes walk (there is a metro station, just 5 minutes walk). Staff is very nice. There is an adjacent cofee shop, if u want to have your breakfast. You can leave luggage after checkout. I would recommend the local restaurant just in front the hotel, just cross the street : very delicious and cheap fried cutlet... no tourists, only locals. Very kind owner.

Friendly & helpful staff. Convenient location. Accessible to train stations & busstops. Wonderful toast at the cafe.

No big bath towels.

The location is really good, about 15 minutes from train station.

I saw a cockroach in the bathroom :(Moreover, the door to bathroom was half transparent, and toilet was near the door, so everyone in the room could see you. There was hairs on the bed sheets.

Location is great. Restaurant attached to hotel also good.Staff was helpful.

Could get the TV to work. Stuck on the HDMI. While I got fresh towels, water and garbage was emptied daily, the bed was never made. I wished there was a night light / lamp of some sort that could be left on overnight.

This was our second time there because our first time was so great. We love the kind staff who were so helpful with everything. The rooms are comfortable and clean and modern.

Everything was good!

I like the due care room arrangement, best location (super close to MRT station and bus station, lots of convenience stores around). Specially i like the big smile of the host

Not many restaurants around, however, at least have a Moon toast shop right next to the hotel.

The location was decent as it was close to the train.

The beds were not comfortable, the bathroom door was see through, the toilet seat was broken, the sliding door to close our bedroom was broken, lights stayed on outside the room and the blinds didn’t fully close.

Location, clean room

Shower was not available in the first night.

Super kind staff, very clean and comfortable room, we recommend 200%

Great experience. There was absolutely everything we needed, including bath necessities. The bed was comfortable. Staff helped us a lot despite the language barrier.

The rooms were beautiful, modern, comfortable, and clean! The location was close to Busan Station, which was perfect since we could choose to take a longer trip to the beaches, but had a short distance to lug our suitcases to/from.

Nothing, really!

Staff were kind and accommodating. The location is good. A subway station is just around the coner. Both beds were comfortable.

Although the location is in downtown but there is no restaurant for breakfast in a working distance. The cafe in the first floor and business centre was under renovation while we were visiting. No wheelchair access. Even not convenient for big luggages with steps. Molds in the bethroom and towels are so worn out. Adult contents popped up from the computer in the room. No storage space at all. Not recommand for a family trip.

Room is comfortable. It might be not as spacious as other bigger hotels but it's enough to put 3 of our luggage bagsSpacious bathroom with bathtub which is a plus for this size of hotelAmazing staff, helpful during checkin and generally friendlyHousekeeping everyday and it's very clean2 bottled waters were refilled everydayNear subway station and bus stop so easy transportation. Just 1 stop away from Busan station.Worth the money we paid for*There's a cafe attached to the reception area and we get discount for drinks and certain foods.

Very nice locationVery clean and we'll keptFriendly staffGood facilitiesNice coffee shop downstairsComfy bedBig tv

Had to drop some marks unfortunately, and it might not be fully the property's fault, but we just had horrible sleep due to the heat. The air con was above the bed and we couldn't sleep with it on due to it drying out our throat and eyes, and then without it on, it was ridiculously hot.We woke up in puddles and my fiance even had to put a wet towel on her to keep her temperature down.The staff in front of the house were kind enough to get us a fan, however it didn't cool the room that much, and we were still sweating buckets.I think the air con wasn't above the bed it would be fine, as we had this issue in other places too.Otherwise the place was great

Location was fabulous right round the corner for exit 12 at Choryang Station. Beds really comfortable, and warm ondol heating for the winter too. Amount of amenities in the room was fantastic too. Well worth the price paid

Only downside really was no view, and noise was louder when window opened. But honestly I wasnt there for the view. Towels were a very small compared to what westerners may be used to. This hotel is more for just sleeping and relaxing in rather than enjoying the view.

The property is great, I love the location and easy transportation access

Staff