KINGWOOD HOTEL SIBU

Large room

River and area outside very dirty

Location.

The room provided was not the same as shown in the photo. Room air-conditioning was very bad, not cold at all. Family members not comfortable while staying in the hotel. Room charge is not commensurate.

excellent

Experience and service level are not up to the standards of a 4 stars hotel per say

1. Facilities quite run down and not well maintained. Surroundings are quite run down as well. 2. Hotel room is quite dim3. Only provided 2 small bottles of water per day for a total of 2 persons. And claimed that only 2 bottles will be supplied per day4. Clogging issue at the toilet, reported but not fixed.

Breakfast was niceFacility goodCleanliness okayThank you for accomodating a slightly late checkout due to attending conference at the hotel.

Mattress and pillow is not good. Woke up with neck and back pain

Poor

The accommodation system should be upgraded. At check-in, a deposit and Malaysian tourism tax were collected, and it was explained that the deposit would be refunded at check-out. However, during the actual check-out, only the difference between the deposit and tourism tax was refunded. Doesn't the system record how much money was collected and how much should be refunded? After raising this issue, they only said that the manager would reply by email. I waited an entire day without receiving any message, which falls short of what's expected from a hotel of this standard.

Thank you for the connecting room i have requested. I am loving it

The breakfast buffet does not have varieties. I expect more but a bit disappoint with the menus. Please improve on the menus.

Location is good. Breakfast is good but if there are more choices it would be better.

Everything is fine except the bathtub drainage. The drainage pipe needs a thorough cleaning.

Roomthe bathing space part water is stuffed like a lake after have a shower and have to wait for so long to let another person to take shower.Breakfast The quality of food is totally disappointing.View Just enjoy the view with dirty mirror.

The receptionist is unfriendly when checking time and checkout time.They are not good in language.The lift have a bad smell, we could not stand inside.We took four rooms for 3 days 3 nights , all of the rooms have problem.have to improve the room brightness, its so dark and its difficult to find something at night for an emergency purpose.

spacious room. clean, and quiet.

Value for money, convenient location

Breakfast

Good location, big room.

Noisy at night. There was a club which played loud banging music until 3am. The shower floor had a big brown stain. Room was not soundproof, can hear everything happening in the hallway.

I like that our rooms 1240 & 1241 at Tower B has standing shower suitable for my mother in law who is disable.Wheel chair accessible at lobby entrance. Room has a large window overlooking the Rajang River and town below. Has sofa chair to relax by the window. Writing table and chair. Notepad and pens. Room service food is good. Good selection at breakfast. Clean. Staffs are helpful.

Stayed for 4 days and 3 nights on the 26th - 29th Feb 2025.Our rooms have 2 single beds each.All beds have sunken mattresses. It hurt our backs. The sofa chair is also sunken.On the last day. A male staff said that our room number is not on his list for breakfast. Nonsense. He let us in anyway.

Good location, nice room & facilities, ample private hotel parking

Outdated & very early housekeeping (around 830am)

Bad

Blackout, deposite taking, no iron in the room, poor breakfast menu.

Booking on booking.com was a big mistake as the rate was 74% higher than the walk-in rate! It was a shocking experience and a very bad lesson. The facilities in the room are not up to the price paid at RM310 per night! More like a one star room!

Booking.com overcharging by 74%, felt very badly cheated for booking through booking. com!

Many coffee shops in the vicinity. All toiletries provided.

Gym has no AC, very warm. And very strong cigarette smell.

Location, spacious room

Door lock still with keys, AC control is broken, takes soo long to cold and it’s not even cold. Not really friendly receptionist.Breakfast area also very narrow difficult to move and during my stay it was full so hardly get any seat and food queue was long. Considering 2 tower hotel, the breakfast area is not sufficient

We enjoyed the swimming pool. We spent most of our time at the pool swimming. The room was accommodating and comfortable. The breakfast was decent. The view was not that great as we got to see the back of the shop lot. All in all, the trip turned out great for our family of three as we've got the chance to enjoy the Borneo Cultural Festival 2024 too.

There was a moment where we requested some sugar from the housekeeping but they said we need to dial in number 6 to get some packets of sugar which I think it will revert back to them. We ended up did not call the housekeeping and let it be.

Room, location and breakfast.

Room should provide more pillows, currently only 1 pillow for 1 person.