Shangri-La Hotel Dalian

Beautiful location, friendly reception staff, easily accessible for mid town. Clean room, good bed.

I was hungry and wanted to walk into an area in the reception area that looked like a place to eat and there were people inside, as I entered I was called "hey, what are you looking for, I responded I am looking for a place to eat, I was told to order over the phone dial "20", I went to the room, tried "20", it was picked up and then dropped, the menu and ordering system is outdated, I ended up going out for dinner and drinks.

I really appreciate how conveniently located the hotel is. And the staff were so friendly, from the lobby to the front desk and even the restaurant. Ms. Vivian Wang was especially kind to us, showing us around the restaurant. We had a wonderful lunch, it was our first time in Dalian. I hope she sees this message. Thank you so much for accommodating us. It means the world to us, and we really appreciate you and the other staff in the restaurant.

Great location and roomExcellent housekeeping and breakfast Very high service standards from all staff

There was nothing to dislike, we both thought everything was excellent

Horizon Club was very tranquil and relaxing

The public areas are busy and noisy Chinese style.

Break first and location all perfect.

Price for the room are reasonable ,but, I don’t like any hiding charges.

Room service , horizons club hospitality and breakfast area is good.

Air conditioning in room is noisy and front door services need to be improved as currently it is poor. Also somelight music entertainment would not go amiss as establishment is too static in the afternoon and evening. There is a piano but is not used (what ashamed).

Room was good. Its clean and size is good.

I requested to pick the luggage from my room after checkout. But they just pretended they didn't understand what i was saying. So in the end i had to carry them to the lobby on my own. And even when they saw me carrying, no one cared. Btw, they are able to speak in english to a decent level. They also couldn't accept USD for some reason, which might not be their fault.

Superb

The staff at the reception hardly speak English and they need to use translator for every communication.In the dining hall, the meals were often not well described and no information about possible allergens.

The hotel is in a great location. The amenities were top notch. I was greeted warmly. Breakfast was great. The hotel was clean. Service was solid. The jacuzzi and sauna were perfect. I was quite happy. I would highly recommend the place.

There was poor communication between the front office and the exercise facilities. The pool requires a swim cap. I forgot mine. I asked the people at the desk if they had one I could buy. They said I would need to go to the front desk office. I asked the front desk and they told me to check with the pool office that sent me to them in the first place.

All to expectation! Nice hotel with all you do expect. Nice bathroom with shower and seperate bath tube, big room - I think I did get an upgrade. Breakfast excellent!

The breakfast was good.

Check in was two hour late. Booking.com showed the upgrade rooms and 1day free mini-bar. But the staff of the reception didn't know well about the conditions. So I explained it and get it finally.And the next room was very noisy. I think they're preparing an wedding ceremony.And booking.com say the hotel room has a bidet. But there wasn't the bidet. The receptionist didn't understand what I say.She don't know "BIDET". Even they brought a bath tube for baby. It was a crazy situation.

Centralized location, convenient, comfortable, lobby lounge staff excellent, house keeping staff did excellent job, and overall satisfied.

Checking in and checking out very disorderly. People just keep jumping queues, should engage a queue line so that staff could serve on "first come first serve" basis. Kind of messy. The Chinese restaurant Dim Sum meals are turning from good to worse. Quality used to be good few years ago before covid, now the quality is so bad. will not go back again unless they reinstate the old format.

Bad food, no test, all food half baked, half cooked, they can't even make omlet also properly, very bad food

location, breakfast

lack of English speaking employees

The room service is great. The lady is very welcoming and friendly. I like that the hotel provides fresh fruit (four types of fruit: melon, apple, peach, nectarine, or banana) for the room guests every day! They even have a plate with a fork and knife for the guests to use, very thoughtful service. There are bath salts available for the guests who want to take a bath. The shower stall and the bathtub are clean and spacious. The breakfast is great, lots of variety to choose from. I like the bright light in the room. The breakfast selections tend to be tailored to Asians. It’s amazing they even have hand made xiaolongbao for breakfast. There are a lot of Asian style breakfast dishes available. If you like Asian style food, gotta go check out their breakfast buffet. Breakfast is very busy between 8-10am. Their lunch buffet is also great, international selections of food and much quieter with fewer people. I love their hand made dessert, all you can eat salmon sashimi, steak, and the fresh deep fried tempura. They also have the Dim Sum Buffet available on the second floor. There are many dishes to choose from and they taste quite authentic, just like the ones in the Canton province.There is an indoor and outdoor tennis court, gym, and swimming pool. The swimming pool is bright, notdeep, and the water temperature is warm.

I don’t like the air refresher smell in the lobby and in the floor. It smells like the kind they use in the airplane, which makes me headache. Breakfast is very busy between 8-10am. There are too many guests in the restaurant after 8:30am and you may have to sit outside in the lobby lounge. The hotel seems very busy and they are many guests checking in and out every day. It may take a while to check in and out. The hotel front desk people also seem unfamiliar with the fapiao system. They told me they couldn’t offer fapiao because I booked the hotel online and I had to call Booking.com to sort it out and then they finally gave me the fapiao. There are many children in the swimming pool after 7pm.

Although the rooms and bathroom were a bit dated, overall the hotel was outstanding

Rooms and bathroom were a bit dated

Gym

A bit of old but well maintained

Na

It’s getting a bit tired

Buffet

not have breakfast