Rosewood Sanya

Not a five star hotel service and cleaning

When we checked in nothing was in the room. No slippers, no toothbrush, no bathing items. Dirty room with dust and dirty toilets. We have been waiting for toothbrush 2 hours.

It was great stay in Rosewood Sanya. Everything is very modern, clean and high quality. I highly recommend the restaurant located near the beach! Staff is exceptional and food brilliant.

It isn’t easy to communicate in English with staff, as not everyone speaks it. However, whenever there was any misunderstanding, the hotel always found the solution and tried its best.

Modern design, clean, comfy room

Clothing of staff, average service

Very good location and beautiful setting. Staff were nice and friendly. Heated pool was great.

Only minor things - The bed was a little soft and no double basin made the bathroom a bit tight.

The interior design and room layouts were beautiful and luxurious, and a lot of the architectural detailing and style was iconic 'Rosewood' styled. As an individual couple looking for a luxurious stay in great comfort on Hainan Island facing the bay, this was a veritable steal.

While the hardware was excellent, and the staff were friendly and super helpful, they all seemed to lack confidence in a way and were not as sure of how an encounter was meant to go. The building is also split between the hotel, and service apartments stacked above that you can only access from a separate entrance on the other side of the hotel, so in many ways this was only 50% of a Rosewood hotel..!

Swimming pool , bar and beach front

Options of food, cleanses of the pool, cleaning of the room, no draft beer in the bar

The infinity pool is one of the best tourist attractions in Haitang bay. Our room came with a beautiful balcony and bathtub that had a brilliant view.

We had to wait to have breakfast because the restaurant wasn’t big enough. It’s on one end of the hotel strip.

First of I would like to say big thank you to all of the stuff members! It was a pleasure! Service was amazing! We enjoyed hotel itself. Room was clean, filled with water,towels and other items twice a day. Room service worked perfectly. Stuff members were very friendly ,responsive and willing to help all the time❤️Restaurant with European cuisine was very delicious and beautiful.

Unfortunately it is a lack of English in Chinese hotels, so you have to get used to translator.You cannot swim on the beach , even thought waves are very low.Rooms are luxury but a design is “outdated”

The hotel is luxurious and very well maintained. Beautiful pools and great gardens!

The hotel should offer a shuttle bus to nearby activities and the guest relations desk could make some more effort to promote local activities!

Very friendly and helpful staff.The property has beautiful beach and nice facilities

The hotel pools should be open in early morning to allow guests to use them

Housekeeping did a great job and the spa couple room setup was great.

Definitely the room Aircon, very disappointed we couldn’t fully enjoy the room as too hot.

breakfast was ok, location was in haitang

the garden was too small. compared to Edition and other similar hotels didn't have much advantage

The bedding was very comfortable and The breakfast was very good,nice pool

the dressing table was small, so it was a little uncomfortable, When I came back from a walk in the sea, I got lost because there was no sign

bueatiful garden, very clean beach and comfortable room.

no English speaking staff who seemed rushed and inattentive. I was patient and understanding, knowing it was a busy holiday period, however I have come to expect better service from the rosewood group. price was highly inflated to take advantage of the holiday season too. room was large but spatial configuration made it seem smaller than it actually was.

It was our second visit to the hotel in two years, both staying for one week. The rooms are great, with stylish design, good views and well attended to. The rooftop pool is amazing, and is heated during the winter months, which is a plus and compensates for the lack of an indoor pool. The garden pool is also great, with many different sizes.

Compared to our visit one year ago, the hotel has taken a commercial twist, with various pop up stores located in the middle of the hotel for which there was no need. Key areas of the hotel are branded. The clientele is far from sophisticated - expect young wannabe influencers taking pictures all day long and not so refined older customers. A long way from the finesse enjoyed at Hong Kong Rosewood. During half of the stay the hallway leading to our room was full of clothes on the floor and half a dozen people taking pictures for a clothes catalogue all day long. Service at breakfast was quite disappointing - most days had to ask at least three times for the same thing, and a 15-20 minute for coffee was normal. The food options at the hotel are limited. The beach, which doesn’t belong to the hotel, was not too well kept. Overall, this Rosewood is not representative of the Rosewood brand. If what you’re after is Hong Kong Rosewood quality, you’re better off at the Edition or Capella.

Terrible

staff does not care about the customers.all amenities were closedbags in the room are trashHDMI in the room is not working properly... and even afte the upgrade of the room to one having a swimming pool it was the same... their answer was that I could put my computer next to the bathtub ... pathetic.

Beautiful decoration. Excellent view of infinite pool and sea. Quiet environment. One of the Must-stay hotel in Sanya.

The roof bar closes early. Nothing entertainment for resort hotel.

It’s a great hotel. Awesome facilities. The room is fantastic, with a wonderful view. The infinite pool is amazing. The staff is very nice. Really enjoyed staying there.

Even though the room, other facilities and infinite pool were very clean, the pool at the first floor needed cleaning.Besides that, the vegetarian food options are very limited. Only one of the restaurants had meatless dishes, but the restaurant is closed on Monday and Tuesday. Which is half of our stay. That was a big problem. The chef on the other restaurant helped us by cooking some simple fried rice with some veggies just so we would have something to eat.Also, the food and drink service at the pool only starts at 2pm and has limited options of food. The beach doesn’t have any structure, like chairs or someone to get you anything to drink. Despite all that, it’s a great hotel. If they improved these things, it would be flawless.

Room design and layout is amazing and rooftop pool feels like one of a kind

Unlike other luxury resorts in the area, it felt more like an excellent hotel than a resort due to layout. (You can basically ignore the ground level pools)

Eric’s service during breakfast time

The service is not at a Rosewood standard. The drinks at the Hai Bar are poorly executed. Staff is unprofessional. Super disappointed