JW Marriott Hotel Sanya Dadonghai Bay

Our twin room was spacious & comfortable, with both a shower and a bathtub. The lighting was excellent, especially for getting ready in the morning. The beds were also much larger than expected. The breakfast spread was outstanding, offering a wide variety of high-quality options to suit different tastes- from noodles and congee to eggs, pastry, bread, and fresh fruit, to Hainan specialities. The pool was a highlight—serene, well-maintained, and with plenty of sunbeds available.

The lack of air conditioning in the lobby made waiting there uncomfortable at times, especially in Sanya’s heat. Also, it would have been great if the pool area served light snacks or drinks. Having to go back to the main lobby/lounge area for food, and waiting 30-45 minutes for a simple dish like satay or a club sandwich was inconvenient, so we didn't end up eating.

Location is good

Hotel didn’t provide me a suite that I booked and manager started lying that they made me upgrade but I didn’t need 2 additional beds in my 2nd room because there were only 2 persons. Also you can’t have dinner after 10 p.m. and it’s really boring hotel. But the worst thing is that staff can steal your personal belongings. In my case when I checked out from hotel I left my Louis Vuitton swimming shorts on balcony because they were wet. On the next day when I realised it I reported about loss to hotel but they started to deny that they found them. It’s inappropriate to 5 star hotel. I wouldn’t recommend to stay in this hotel

The breakfast buffet was great. The latte was exalent

The bed was too soft

Location. Spacious room. Great breakfast. Cleanliness.

It’s silly but the chairs in the restaurant produce so much noise when one moves them. It’s really noisy. Everybody complained.

Good location, several minutes walk to bars and restaurants. Nice hotel staff.

Very friendly staff and excellent rooms, food and amenities. Would stay again.

AllClose to the city Centre Wonderful staffBeautiful hotelI think this is the best choice in Sanya

Not very close to the beach

When you stay within the garden of the hotel next to the pool all is nice and beautiful. Breakfast is good, parking space as well. It is close to a few good western restaurants like Dolphins sports bar for example.

The service isn't great. When we returned to the room around 18:00, housekeeping hadn't been yet. When I called reception about it it was impossible to speak to an English speaking staff member.At 23:15 extremely noisy guests arrived and that wasn't managed by the hotel as well. Coffee isn't available in the room, only tea. Dadonghai bay is really ugly and dirty, when you want to enjoy the beach you definitely can't. Yalong beach is much better but isn't near.

Everything was great. Met immediately by staff upon arrival at hotel. Greeted by many people. Check-in was fast easy and friendly. Room was big. Great view. Great comfort from bed to linens to towels to bathrobes pillows mini bar safe furniture. Breakfast buffet great. Pool area great. Fitness center great and a great spa. Overall great experience. Maid service was spot-on. Always fresh towels and linens.

A/C could have been colder. But room temperature was comfortable

Very clean and well maintained. nice pool. amazing terrace view and room but it comes at a price.

staff like not very present. no orientation at all about anything. at least « wifi », « pool location » « what’s to do around » … are basics any 5S hôtel should welcome guests with. no soul there at all. also poor F&B at executive lounge. pool staff was nice and put some nice mood in the property.

If you are solely coming to the hotel for the hotel, then this is an amazing place to stay. The staff are friendly and helpful. The buffet breakfast and dinner are amazing. There was a wide-variety of food and beverages to choose from- it was delicious and fun. We stayed Christmas Eve and were treated to an amazing dinner and entertainment. It was a great night!

Unfortunately, we also wanted to explore outside the hotel grounds for fun and a relaxed beach vibe. Unbeknown to us, many of the coastal shops and bars had be boarded up, ready for redevelopment 4 days out from our stay. This was a disappointment for us and so we left early (with no problems). However, the hotel is the destination if that is what you are looking for- you won't be disappointed!

the facilities are great and the food was very good. Christmas dinner buffet was very good.

after a nice 8 day say in 2020 we returned for 4 days and were highly disappointed with the service. Very poor English speaking staff, if at all available. For a JW Marriott the service and friendliness was not 5 star/premium.

Excellent Location. A 10-15 minute walk to all bars & even to the City Center. A Stunning Hotel - spacious, clean, modern rooms which are well maintained. Beds are huge & so comfortable! The hotel staff are all extremely helpful & efficient, however their English is rather limited, but they tried their best to assist & were extremely prompt. The Hotel Manager Caesar was excellent! His English was really great & he went out of his way to assist us. We requested a different room as we were facing other hotels & only had a limited view of the ocean, however Caesar gave us the upgrade & we had a room with mountain & sea views and the breeze that came into the room each day, made it so worthwhile. The rooms are really spacious & modern and there is an ice delivery service which is quite handy! The pool was amazing & we didn't mind the water temperature, as people who previously reviewed their stay, complained that it was too warm. We liked the temperature as we were able to swim late into the evening & it felt like we owned the pool as we were mostly the only people at the pool during our stay.

I would highly recommend the Hotel to introduce some pool side activities like Happy Hours, maybe a DJ or background music, some light afternoon nibbles, to attract more guests. We had our own alcohol and snacks which we enjoyed by the pool, however there was a couple next to us who ordered some drinks from the menu and they complained that it was too expensive and left shortly afterwards to go to another hotel where they could swim and enjoy a happy hour. Guests wouldn't feel the need to leave the hotel if prices were decent enough in terms of alcohol.

- nice suite with balcony view of sea- bath tub and shower- breakfast buffet - friendly staff

- no access to beach -also Couldn’t do water activities- unlike other hotels nearby - excessive restrictions with pandemic ( 0 cases in area) - limited things to do. Had to go to other cities on region. - lack of English speakers for an international hotel- staff didn’t know much about . - seafood was so-so.

central location, spacious rooms, breakfast was amazing, friendly staff, helpful too

gym is small, added deposit even though it was booked using a credit card

Room size is amazing, so clean, breakfast was delicious and a huge selection, spa was great.

Pool is heated too hot

The room, staff, location and the view

Clean, spacious room, with everything you need inside. Pools for kids and adults. Outstanding selection of food for breakfast. Staff was very polite and helpful. Room was perfectly cleaned on time. I loved it much

The access to the beach was closed, but even if it’d be open, you can’t actually swim there as it’s very rocky. So you need to walk about 800m to the actual beach.

Pool was big.Rooms very clean and larger than normalStaff very very helpful, always smiling saying hello. Any problems always trying to solve problems for you.I like the hotel situation

Hotel guest in the breakfast area being loud, shouting across tables.Children taking a waffle from my plateHotel guest pushing in front of you trying the get all the food before is disappearsHotel guest smoking in the pool

Breakfast was excellent. The staff was very friendly. Everything was clean and modern.

The pool temperature was too warm, it was not refreshing to go for a swim in the hot weather.The blue lights on the light switches were annoying, I had to buy tape to cover them so that I could sleep.There should be more front staff; there was not a second when the front staff wasn't occupied, there was always a queue with only 1 or 2 front staff working.