The St. Regis Sanya Yalong Bay Resort

The room is big, the staff were super friendly. Especially our butler Miss Luna, she is super kind and professional. The central pool was heated.

The gym is a bit small and the breakfast was so so.

Territory, food, staff and spa!!!

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Completely mediocre, very little to do and totally overpriced.

The breakfast had poor selection, and was constantly too crowded. Amost every single time I got up to get more food, someone had already cleaned my whole table meaning I had to wait for someone to re set it. Food was mostly just bland and boring.

I had a wonderful stay. I was so comfortable. The service was excellent. My butler always answered me quickly on WeChat. I loved the free daily yoga and pilates classes. I'll definitely come back in the future.

Their coffee tastes odd...

Breakfast are not meet my expectation, not delicious, public facilities on beach and swimming pool are too expensive which is free in other 5 start hotel.

The pillow are too soft and has no options.

My room was the best thing about this hotel. Clean, spacious, cool. Bed is comfortable. Bathtub with a view!Cocktails are really strong!The hotel is located in the forest, very secluded yet the town is still close!

I didn’t like that the pool is too small for the amount of people resting there. I know they have a second pool but it wasn’t as cool as the first one.I didn’t like the quality of coffee. It tastes terribly.I always preferred to just make a nespresso one at my room.

Almost everything, nice and quite, good food, beds are good as well.

You need to increase number of umbrellas and sun beds at the beach, now it’s only 4 umbrellas there, so the demand is high.

The pool and room was nice.

Honestly not a pleasant stay. 1. Our rooms were ready much later than 3:00pm and the reception staff kept giving us different room numbers.2. The staff overall were passive aggressive. The construction site downstairs was really load and no one alerted us about this. They gave us a “gift” to make up for the noise, and the “gift” for 4 people is just 1 shell necklace in total (not one each). 3. The resort beach is small and the water was rough. We travel from Australia and got smashed by the waves multiple times that we were all wounded. Overall, did not receive the service that should match the money we paid for.

Breakfast, Ocean swims

Lights were flashing in our room - they need to fix some electrical issues. But we received an free high tea for our trouble which was nice!

The structure is beatiful, there is a lot of green, trees, flowers, all well maintained.

The staff are very kind and make their best effort, but they obviously need training, they lack very basic training skill and in particular hygiene standards to follow. The cleaning of the "beach area" with sunbeds was poorly done, several pieces of garbage could be seen around. The food at the buffet was acceptable, but I would expect better quality in a 5 star hotel. Waiting time, after ordering food a la carte in the hotel restaurants was extremly long most of time. The light in the walking closet was defective, they repaired it 3 times, finally we gave up, it was on the whole night.

The breakfast was amazing! The balcony view was stunning! It was quiet and peaceful. The rooms were glorious. The butler we were assigned was very good at his job. The main area of the hotel was very well maintained. The gym facilities were more than enough to get a solid workout in. The staff were friendly. You can even order food delivery if you want to save some money. They also offer onsite PCR testing which was very handy indeed. The room itself was spacious, comfortable, clean and a delight with a free minibar included in the price.

Minor criticism but the back part of the hotel seems a little more rundown (dusty, peeling paint, a smashed barrier) than the fantastically maintained very 5 star looking front part. A lick of paint wouldn’t go amiss to maintain the high standard but as our room was not located there, it wasn’t an eyesore and it didn’t impact the wonderful experience we had overall.

Our room came with a butler. Akim was incredible. He helped us find restaurants and order food. Anything you needed he assisted you with. The pool was pretty. There are two pools. The breakfast was delicious. This is a quiet resort for true relaxation.we added additional days to our stay for this reason.

There are no beach chairs. The beach was not maintained so when you took a walk, there was garbage. This is sad. The prices are were high for in- room dining. As well, we added additional days to our stay with no change or value for staying longer.

Great large shaded pool with water slides for the kids! Beach BBQ was a nice surprise this time. Great quality and value, also nice the kids can be occupied outside. Generally, despite only having two restaurants, all the food experiences were really good.

Beach was unfortunately under a bit of construction during this time, hopefully this is finished for next time!

We enjoyed the hospitality of the resort's staff. Akim was great as the butler assigned to our room. He took care of everything while we were there. The pools are incredible visually and the shaded pool makes for a nice retreat during the hottest part of the day. Breakfast had a large selection as well. The gym has plenty of machines and dumbbells to get in any workout I wanted. The beds were comfy and my wife found the bath incredible. We booked the lagoon room and I fully recommend it.

The pool for the lagoon room was nearly full the first couple of days but afterwards the level of the pool was quite low to only waist height for much of the stay. We didn't enjoy the dining experience in the Chinese restaurant due to a confusing menu whose English translations don't match for non-Chinese readers such as the 10-piece Cantonese dumplings are actually 10 different dessert dumplings despite not being listed with dessert. Quite a shock!

fantastic property. great service & F&B.

the beachfront was undergoing a massive renovation. no one told us about it. the beachfront is a critical factor when choosing a property for a summer holiday on the water.

Size of Pool-Villa, with separate living-area and private bedroom-area; great quality of breakfast and separate breakfast-area for Villa-Guests in Driftwood-Restaurant; hospitality of the staff, mainly butler-service (Caroline helped us greatly); huge property with lot's of green; luxury feeling

hotel is old and facilities/buildings show signs of the age (they started renovation-process in the lobby and one hotel-wing); lobby was out of service, so checkin/checkout happens in arrival-area, without a chance to sit for welcome-drink etc; quality of house-keeping (only cleaning of room, not at private pool) and gardening (lot's of weeds around children-pool and no maintenance of trees around pool villa, with old coconuts still on tree, which is dangerous); Driftwood-restaurant is way overpriced with small Menu (we ended up eating outside every evening) and no proper coffee-machine (would expect real Espresso-machine in such a hotel); only small portion of staff speaks English, especially in Restaurant-area

We loved our butler Akim! He was amazing!!! The pools were lovely and clean and great for kids. One pool had a giant shade cover to protect children from the sun which was great! The buffet breakfast had lots of variety.

The cocktails at the beach/pool bar were disappointing. The bar staff didn’t seem to know how to make simple cocktails like Mojitos. They were also very small for the price.

Clean, comfortable, pools were great, breakfast was very good. Our butler, Akim, was great and always tried to help us out. Beach is nice and quiet, however it is not suitable for swimming.

Few options for restaurants. Most of the personnel didn’t speak English, which make it complicated to ask for basis things, specially at the restaurants. Within our stay, there were 2 times in which we were eating late in the night, and the staff was moving all around picking the stuffs up in front of us, making a lot of noise and disturbing. I think they need a better training in customer service. I understand they would want to leave, but it’s important to keep discretion. We felt like they were kicking us out. It was not their intention though but it felt like that.

Beautiful. Quiet. At end of bay, so beaches were peaceful. The staff were amazingly helpful. The St. Regis really cater to your needs.

There’s no beach bar or dining on the beach (although lights are strung and tables were out.) Not enough lounge chairs at pool. There was a whole nother pool with water slides that’s be great for families, but it wasn’t open. it’d be great if they got that going. Poolside food service menu was limited.

the food, the swimming pool and the Buttler service