Mandarin Oriental Sanya

Perfect getaway resort with beautiful views and facilities. Chloe was super sweet preparing some anniversary surprises for my wife and I.

The pool though there are two and the other was under maintenance. The breakfast buffet is awesome! The Cantonese hainanese restaurant was also very good.The snorkelling was quite nice too as the hotel has a protected coral beach - though a bit costly.In the general area very nice resort setup and not too inconvenient to get into town via taxi.

No shelves in the shower for personal toiletries. No clothes line in the toilet. The drawers in the room kept sliding out for no reason I.e. old mechanism not well maintained. Most importantly we had a child and the balcony sliding doors had no child safety lock (unlike the other hotel in Sanya we stayed at).Lastly, according to the resort map beach had a designated swimming area but in reality it wasn’t marked out and the actual person at the beach said swimming wasn’t allowed… which for a beach resort is pretty ridiculous.

this hotel got its own beach which you can pay for snorkeling(RMB220/hr) /stand up paddle (RMB200/30mins). The size of the hotel was huge, you need to call for hotel's battery car for transportation within the hotel. The sunset was so beautiful in there. breakfast was alright, there were too many people there

Being one of the most famous hotel in sanya, I had a high expectation for it. I booked it as I saw a lot of people saying staying at MO is the best thing to do in Sanya and you can fully experience the beauty of this city here, which was true. the scenery was so nice in there and the holiday vibe was great. BUT, the hotel facility was sooo old! I mean the hotel room itself, as you can see from my photo, the buttons were old and got dirt on it. We did not feel comfortable when stepping into the room as it was sooooo humid! The smell and the feeling was disgusting, we had to turn on strong AC for it. I stayed at a few other hotels in Sanya but none of it got this problem (and MO is the most expensive among all of them). If I could choose again, I won't visit this hotel, considering the price. DO NOT RECOMMEND!

Breakfast , pool and facilaties were great

Hotel has incredible garden. Breakfast very good choice. Very polite staff. Mihail manager is person who helped me everything I needed , and more than that. He was very proffesional and friendly.

Once we moved from a Hillside room to the Ocean side we were very satisfied with our room and the facilities are excellent. We got exceptional service from Make at breakfast, he remembered our routine which was a really nice touch. The gym, leisure centre and spa are all excellent. Alex and Lily on reception were very helpful, as were all of the staff generally.

The beach was a bit sharp for swimming and I would have been happier if the sailing had been complimentary and solo.

Love the location. It’s close enough to the tourist area to easily get to, yet quiet when you want. The sunset bar has gorgeous views, a beautiful breeze, and delicious drinks.

The location is the best I have been in Sanya. The hotel is beautifully arranged. All staff very friendly, addressed me by name without having met me before. Very attentive.

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location, amazing pool, great food, hidden gem, private and quietness. staff was very helpful, providing us with the room we wanted, and helped us to book another room with a garden which we appreciated a lot

a lot of bug bites, very itchy and red, we got like 20 bites each, we had a few horrible night of sleep… it’s common for sure with such high humidity and the tropical set up but it really made a dent in the perfect holiday. not sure what could have been done though.

The hotel is very clean, stuff is friendly, great spa, delicious breakfast, professional managers. in general I like the hotel very much

it is forbidden to swim in the sea, it is very disappointed as I’m a huge fan of the sea

The environment is good, water very clear, and the restaurants are really nice

The room service is really slow. For everything we need, we had to call them twice to get it delivered. The first call always got ignored. Also, I wrote to them about our anniversary and they agreed to provide some arrangement, but nothing was delivered in the end. Very disappointed with the service quality for a renowned brand.

location, lay out

not enough choice of lunch and dinner

The landscape of the resort with all the plants and the laberynth of pools set into it is absolutely stunning. you could easily swim to a spot in the shade under one of the palm trees at any time, -an important design feature. The temperature controlled infinity pool was amazing, with a nice breeze and a zen view of the South China Sea. Other than in Thailand it is probably one of the most beautiful resorts I've ever been to, you really feel like you are somewhere exotic & can really wind down. Breakfast was great and you could roll up at 10.30 and casually take stuff and the staff would leave everything out for you -no panic rush to clean up. With their variety of fruits yogurts & greek salads and cold cuts & the nice expresso the nice girl made for me everyday, it very often turned into a lazy brunch.. The evening bbq was good with surprisingly fantastic sushi, but a little excessive, most nights I would opt for the starters at Fresh, -awesome tuna & scallops etc. (and bread and butter) & listen to the cool Philippine band above at the bar. Thanks Alex on reception that help with anything super fast, but also I think some credit needs to go to the army of people taking care of this place that go quietly unseen, the gardeners, housekeeping I never saw or heard so nice, buggy drivers on demand etc. Cheers! They had a nice quiet fitness centre too to hide from the 2pm heat, oh, and the massage with the precious metal bowl, -unbelievable..

Not much. Sometimes 4pm -6pm turns into a bit of a paparazzi gang jumping around & dress parade along the font edge.. * I wish they had a rewards or points system so much, I would go more..

The closeness to the Ocean was amazing and you usually do not have in Sanya! The three different pools offer an amazing experience!

For the price the food and the service was not so good. If the food in the restaurants would be a little bit cheaper I would be ok but the quality did not live up to the price.

location on Sanya. fabulous facilities. some wonderful staff

there wasn’t a range of vegetarian meals in the restaurants

MA Sanya has an incredible location, own beach, distinctive and nice pools as well as by far the best gardens in Sanya

Relax Pool (at Noodle Bar) not cleaned and also closed as well as the general prices in Sanya (not only MA) getting astronomic

The expectations of the Mandarin Oriental were by far exceeded. The hotel staff was very friendly, helpful and quick when asked for support or to provide some information, The English speaking proficiency was very good, most of the associates could speak English in a way that we could communicated easily. The SPA experience was great. The ambience lovely, the staff friendly and everything very clean. The big choice of wonderful pools with different charming aspects has over exceeded our expectations. The quality of food, e.g. our Christmas dinner, was worth every RMB and was a great value for money. The ambience of the Sunset Bar including the great and very delicious cocktails gave us a very nice sun downer every day. Our summary: we will come again this year, please stay as you are!

The service at the pool was very friendly and helpful but unfortunately had to suffer from a partly very slow kitchen service. After giving a short feedback to the food & beverage management they immediately tried to fix the issues, so really very helpful again.The only topic which is really a pity is that we may not take a swim in the ocean due to the regulations. Snorkeling is very nice, but not the same as swimming in the ocean and enjoying the waves in the water.

Swimming pool

So noisy. Old buildings. Can hear everything neighbours did. After midnight still noisy. Not relaxing holiday

The attention to customer service is impeccable! Pool, beach, breakfast and beyond! We had an instance where a couple was creating a commotion in a neighboring room for a few days - no fault of the hotel - the management navigated the situation and ensured we had an even better room at the end of it! This quiet oasis is a must when traveling to Sanya! If raining, the spa is also a shout! I had my first mom-to-be massage and I could have gone everyday it was so phenomenal! Can't wait to go back (again!)

Swimming in the beach (freely) has been shut down due to coral preservation - that being said - you can swim down the end snorkeling (at a fee) if you wish + there are ample pools in the hotel which are beautiful and cater to everyone (single, couples, families, etc).

Good Hotel, service performance in the Restaurants should be bether.

The Time for breakfast started at 6:30 am. At this time a lot of things were not available at the Restaurant like bread, Jam or fruits for example. We have to wait until 7:10 am, then everything was available. So for my opinion, later start of breakfast time or preparing everything in time would be nice!