Pullman Oceanview Sanya Bay Resort & Spa

Direct access to the beach with private area for hotel guests. Great breakfast, clean and spacious rooms, friendly staff.Special thanks to Maria, who was very attentive and helpful with all guidance and support during my stay

No WiFi, but as I understand it’s reality in China. But I got eSIM in advance, so it was ok. Prices in restaurants of hotel are quite high, so I would recommend to have lunch in nearby cafes. But cash is needed

Overall the hotel was clean and comfortable. It has a nice facilities which the travelers could enjoy their stay within the hotel. They upgraded our room for some reason and I can definitely say that we had a blast here. And of course thanks to Ms. Maria, we were able to communicate our needs with the hotel stuff smoothly. She was indeed really helpful in many ways. We will definitely suggest this place for anyone who is looking for a place to enjoy their vacation in Sanya.

The room was very clean, spacious and views over looking the pools and grounds are wonderful. The lobby is really grand with many places to sit and relax. The grounds are beautiful and were kept immaculate. The pools and beach staff were very attentive and always found a place for us to lounge. And most importantly was Maria the front desk manager, she is the one who made our trip extra special. She recommended great places to visit, shop and eat. She helped us with any and every questions we had, and even checked in on me and my wife on her day off. It’s people like Maria who go the extra mile and make your trip unforgettable. We cannot wait to return to Pullman.

Not really anything I can say, just time went by too fast.

The hotel has an excellent location right by the beach, spacious and clean rooms, and great facilities. The staff were always attentive and welcoming. A special thank you to manager Maria, who was an outstanding help in any situation - truly going above and beyond to make the stay perfect.Communication with Mandy at the reception was also very productive and pleasant, which made check-in and upgrade request smooth and easy.

Nothing significant - overall everything met or exceeded expectations.

The private villa with a pool was excellent, and the beach area was stunning. The breakfast buffet offered a great variety of options. In addition the kids playing area

The language barrier can be challenging, as most of the staff don't speak English. Also, there are no halal food options available, which is important for us as Muslims.

Wonderful and comfortable hotel. It has a very nice green territory, relaxing pools and exceptionally convenient beach.

Everything was great , it s good vibe there!! Thanks

At the reception it s great lady Maria , she was helping us with everything, good English communication ( very important there ) , she is amazing, thank you!!

I got upgraded to a sea view room on the ninth floor with a lovely view. The bath is situated to look directly on the balcony (but won't expose you). I also noticed that Maria, the concierge, was extra caring if you are a solo traveler. The spa had great deals with markdowns on great massages. The Balinese massage was super-relaxing and I got a a significant discount, but probably because I also went out of season. The nightly hot-pot and grill had delicious food. Would recommend for a short stay.

There is not that much to do in the area and you will probably have to book tours to go and explore other parts of town or the island. There are a couple of cheaper seafood restaurants down the road but all of them only open later in the evening, which leaves only the more expensive options in the hotel area itself.As a side note, the tunnel that helps you go under the road from the hotel grounds to the beach is only accessible from the beach coming back in. This means if you if you went for a walk and found yourself back on the hotel's side, you would need to go around the block to the main entrance, OR cross the road at the next available crossing to get back to the beach-side to access the tunnel back to the hotel grounds, as I found out the hard way!

Eileen(Ai Lin艾琳) was very helpful, our thanks to her. The hotel has efficient service and beautiful palm trees to make a pleasant tropical feel.

Great brteakfast with rich selection of food. Wonderful pools, some even heated, which is important in January..Good gym facilities, evn yoga mat supplied in the room. Two-minute walk to the beach.

Well, the Western dinner they treated us to was not so exciting. We would have preferred Chinese cuisine.

The facilities are great, and the room very comfortable and clean. However, the best part of the hotel is its service level, in particular the one directly provided by the hotel manager Maria. Her very high quality service was amazing - the best service level I’ve encountered in similar hotels.

Everything was perfect! Highly recommended!

- beautiful hotel resort - spacious luxurious room with ocean view - very good breakfast with lots of options - close to the beach (5min walk through the pool area and a tunnel under the street) with free sun loungers for hotel guests only - beach is great for swimming and walking - lobby bar serves great cocktails - we would have loved to stay a few more days

- nothing

The resort had a big pool and the breakfast buffet was excellent but very crowded. This may vary by season.

Facility felt like it could use a bit of updating.

There was a wide range of activities and pool toys for children. Never short of anything to do for the kids.

The bed in the master bedroom of our 2 bedroom residence was very comfortable. Way too hard. Most uncomfortable bed I have slept in.

We booked a Grand Ocean View King but were pleasantly surprised to have been upgraded to the much larger Executive Suite Ocean View Room. The guest relations manager introduced herself to us and gave us a chat contact should we wished to ask any questions. The room had all the old school hotel fixtures like retractable hanging line in the shower and drying rack on the balcony which make it great for travellers. The view was very good and we enjoyed use of the pools.We asked reception for recommendations of local restaurants. They didn't seem very knowledgeable but ultimately they recommended the Yiheng Shopping Food Court where we had a great seafood market meal.The hotels has a lot of facilities and activities for kids and a very modern and well appointed gym.The hotel is reasonably close to the airport.

The hotel is not directly on the beach and is accessed using a hotel dedicated underpass to the ocean road. We had to queue for breakfast as the capacity seems somewhat short of demand.

The play ground staff is very friendly and really like children my son have a good time there thank you

I was shock when they ask me to pay a deposit of RMB 60000 in the end it was sorted out

Very good location. Hotel staff is nice, good access to the beach. overall it is a very comfortable hotel to stay

The room is a bit old, and you can see visible spots from the humidity.

The outlook of the resort is beautiful, I love the fact that it's full of trees, very big and nicely decorated. The swimming pools are also quite big, really nice and clean, and I love the pool bar. I like the fact that there are pools that are cater for kids or water activities and an upper pool just for swimming (no floaty/ rings etc). The beach is just 5 minutes walk away via an underground tunnel from the resort which is convenient. My room is very clean, spacious and with a beautiful sea view. The beds are really comfortable with nice beddings! The customer service is excellent, I was assigned with a personal assistant who would check on me every day to see if I need anything, big thank you to SARA, she is wonderful. Also, big thank you to KEVIN the staff at the hotel door, he was super kind and helpful. The food there is delicious, my kind of food at least. The breakfast buffet which is included in our package is awesome with great selection. I had a fabulous time, thank you!

The only thing I didn't like in my entire stay was the towels they provide in the pools. They got stain on it, pretty much all of them got stains. I was told they're stain from coconut, but it just looks gross and not clean.

I traveled with my mother and my two kids (3 and 9yo) to Sanya and stayed here for four nights. We really enjoyed our stay. Staff are very friendly. We had a two bedroom apartment, very spacious. The kids enjoyed the kids activities. All staff are very friendly. The beach was very nice, although Sanya Bay isn’t regarded as the most beautiful beach of Sanya, but still, very fine sandy beach.

Several indoor activity rooms for the kids were closed for renovation. In my opinion, no need to turn on the tv with cartoon in the indoor play room. The kids should play there, not watch tv.

+ Staff+ hotel owned sun beds for guests only (even though public beach)+ beautiful garden+ close to the airport+ barbecue dinner+ good offer of activities for families with children

- overpriced for the offered accommodation- rooms are rather older - renovation required- located far away from independent cafes, restaurants and shops- almost no choice of healthy food (fat and sugar dominate)- no variety of breakfast meals - every day the same- no entertainment offers - no activities for the evening time, but BBQ dinner and swimming pools